Arbor Trace Health & Living Community
Strong Medicare quality ratings; families often praise effective rehabilitation and therapy services. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
Arbor Trace is frequently praised for its effective rehabilitation services and professional intake process, making it a strong candidate for short-term recovery. However, families should be aware of significant reports regarding medication delays and slow response times; we strongly recommend asking for a tour of the specific unit your loved one will occupy and inquiring about current staffing ratios during evening and weekend shifts.
Google Reviews
Google Reviews
30 reviews on Google“Arbor Trace Health & Living Community receives polarized feedback, with many families praising the facility for successful rehabilitation outcomes and helpful administrative staff during the intake process. However, significant concerns exist regarding inconsistent medication management, slow response times to call buttons, and reports of understaffing that impact basic hygiene and communication.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and therapy services
- Helpful and professional intake/administrative staff
- Clean and well-maintained facility environment
- Welcoming atmosphere for new residents
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 4 reviewers)
- Inconsistent or delayed medication administration (mentioned by 2 reviewers)
- Poor communication and lack of follow-up from management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is quite active in responding to feedback online; how do you use that resident and family input to improve your daily operations?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure call lights are answered promptly and residents receive timely assistance?
- 3Could you walk me through your medication management process to ensure that doses are administered consistently and on schedule for residents?
- 4Communication is very important to our family; what is the best way for us to stay in regular contact with the nursing team regarding our loved one's care plan?
- 5Since therapy services are a strength here, how do you integrate those rehabilitation goals into the daily social and activity schedule for residents?
- 6How does your leadership team ensure that concerns raised by families are followed up on and resolved in a timely manner?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff at Arbor Trace treated our father as if he was their own father. He was able to receive the right therapy's so he could relearn how to communicate with us”
“My mother is a victim of passive neglect in this care facility. She is in active heart failure, but the staff still fail to give her the appropriate medicines.”
“She does not receive her medicine on time. Morning pills come in at 1 pm. When she pushed her call button they don't show up for over an hour.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring deficiencies across multiple surveys, particularly in safety monitoring, fire safety systems, and care planning. One family filed a complaint about accident hazards in 2023. The most frequent issues involve quality of life and care (accident prevention, treatment delivery), fire safety systems (sprinklers, smoke doors, alarms), and resident assessment accuracy. While all deficiencies show correction dates, patterns repeat across surveys suggesting ongoing compliance challenges that warrant investigation during your visit.
Aug 7, 2025Routine1
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
May 15, 2024Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have an externally vented heating system.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Dec 1, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 8, 2023Routine12
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Arbor Trace Health & Living Community
for profit
Chain Affiliation
Cardon & Associates
20 facilities nationwide
Chain avg rating: 3.8/5 · Rank 7 of 20 (Best)
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Headley, Kathy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Stephen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit cardon.us
Medicare data downloads
Original nursing home datasets
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