Forest Hills Rehabilitation & Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 113 Google reviews
Watch Forest Hills Rehabilitation & Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 8.0)
Bottom 25% in PA · Worst in CENTURY HEALTHCARE chain · $69,160 in fines · Abuse citation
What this means for your family
This facility is widely recognized for its cleanliness and friendly atmosphere, making it a visually appealing choice. However, because multiple reviewers have reported significant issues with staffing levels, medication delays, and meal quality, we strongly recommend you visit during off-hours and ask specifically about their nurse-to-patient ratios on weekends.
Google Reviews
Google Reviews
113 reviews on Google“Forest Hills Rehabilitation & Healthcare Center receives high praise for its cleanliness, lack of odors, and a friendly, professional staff that many families describe as caring. While many reviewers highlight positive experiences with admissions and therapy, a subset of critical reviews raises serious concerns regarding neglect, poor meal quality, and understaffing. Families considering this facility should weigh the frequent reports of a well-maintained environment against the specific, concerning allegations of inconsistent care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Exceptionally clean and odor-free facility
- Friendly, professional, and attentive nursing staff
- Effective physical and occupational therapy programs
- Helpful and transparent admissions department
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 4 reviewers)
- Poor quality, unappealing, or nutritionally inadequate meals (mentioned by 3 reviewers)
- Inconsistent hygiene and grooming care for residents (mentioned by 3 reviewers)
- Poor communication regarding medical status or belongings after death (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call buttons?
- 2I noticed the facility is highly rated for cleanliness; how do you balance maintaining that environment while ensuring consistent daily hygiene and grooming support for each resident?
- 3Could you walk me through the process for how family members are updated on changes in a resident's medical status or medication management?
- 4We appreciate that you are active in responding to feedback online; how do you use that input to improve the dining experience and nutritional variety for residents?
- 5What does a typical daily activity schedule look like to keep residents engaged, and how do you encourage participation for those who may be less mobile?
- 6In the event of a medical emergency, what is your internal procedure for coordinating care and notifying the primary family contact?
Personalized based on this facility's data
Key Review Excerpts
“I have toured my nursing homes than I care to remember. Forest Hills is the brightest, cleanest that I have ever seen. Patients are dressed appropriately and look well groomed. The lack of odors hits you right in the face.”
“My sister lives at Forest Hills Rehab & Healthcare center. She and I are very pleased with the caring and efficient staff, the cleanliness & the pleasant environment of the facility. The administrator, nurses, social services, therapy, food service and business office staff have all been responsive and a pleasure to deal with.”
“Today we went to pick up our Fathers belongings after he passed away half of his stuff was missing. All his stuff was thrown in a clear garbage bag that was ripped. How would they like if I threw their parents belongings in a freaking garbage bag and thrown on the floor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with families filing 16 complaints that triggered federal inspections, including recurring issues with protecting residents from abuse and neglect. The most frequent problems involve resident protection from harm, care planning and daily living assistance, and medication management. While all deficiencies show correction dates, the pattern of repeated abuse/neglect violations and high volume of family complaints suggests ongoing quality concerns that warrant careful consideration during any visit.
Mar 13, 2026Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 2, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 16, 2025Routine7
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 13, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 12, 2024Routine9
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Forest Hills Rehabilitation & Healthcare Center
for profit
Chain Affiliation
Century Healthcare
9 facilities nationwide
Chain avg rating: 1.9/5 · Rank 7 of 10 (Worst)
Ownership & Management
Owners
Century Pennsylvania Holdco LLC
Owner · Organization
Century I Tbd Holdco LLC
Owner (parent company) · Organization
Kulanu Oc Trust
Owner (parent company) · Organization
Klein, Efraim
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Official Website
Visit foresthillsrhc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Heritage Hill Senior Community
< 1 miAssisted Living · Weatherly, PA
Maple Shade Meadows Senior Living
4.8 miAssisted Living · Nesquehoning, PA
Manor at St Luke Village,the
7.2 miNursing Home · Hazleton, PA
Pavilion at St Luke Village, the
7.2 miNursing Home · Hazleton, PA
Mahoning Operating LLC
8.4 miNursing Home · Lehighton, PA
Fitzmaurice Community Services
8.5 miAssisted Living · Lehighton, PA