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Nursing HomeMedicaid Investigative

Pavilion at St Luke Village, the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1000 Stacie Drive, Hazleton, PA 18201120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 33 Google reviews

5
4
3
2
1
Pavilion at St Luke Village, the Nursing Home in Hazleton, PA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (10 vs median 8.0)

Below average in PA · Below recommended RN staffing · $65,478 in fines

Source: Medicare data

What this means for your family

While the facility has a strong reputation for rehabilitation and activities, the recent reports of neglect and communication failures are concerning. We strongly recommend scheduling an unannounced visit to observe staff interaction and asking the administration specifically how they handle grievances and resident safety protocols.

Google Reviews

Google Reviews

33 reviews on Google
The Pavilion at St. Luke Village receives polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services. However, significant concerns regarding resident neglect, poor communication, understaffing, and maintenance issues have been raised by multiple reviewers. Families should be aware of these conflicting experiences when considering this facility for long-term or short-term care.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean5.0Activities9.0MedsN/AMemory7.0Comms3.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective short-term rehabilitation therapy
  • Clean and well-maintained facility environment
  • Engaging activities department

Concerns

  • Understaffing leading to neglect (mentioned by 4 reviewers)
  • Poor communication and lack of follow-through from administration (mentioned by 3 reviewers)
  • Safety issues including broken equipment and hygiene concerns (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.02014(1)3.72019(3)3.02022(4)5.02023(16)4.52024(2)3.52025(8)5.02026(2)

Distribution · 36 analyzed

5
28
4
1
3
0
2
0
1
7

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily care?
  • 2With the current staffing levels, what specific systems do you have in place to ensure that residents receive timely assistance when they press their call lights?
  • 3I see your rehabilitation program is highly regarded; how do you ensure that same level of focused, attentive care is maintained for long-term residents throughout the day?
  • 4Given that some families have raised concerns about equipment maintenance and hygiene, could you walk me through your facility's routine safety inspection and cleaning schedule?
  • 5What steps are you taking to address the recent health inspection findings to ensure the highest standard of safety for the 120 residents here?
  • 6The activities department seems to be a real highlight for residents; what are some of the most popular social programs currently running, and how do you encourage participation for those who might be more reserved?

Personalized based on this facility's data


Key Review Excerpts

The nurses are always so helpful in making sure my mother calls me at least twice a week. As her POA I can call anytime to get a full weekly report.

Long-term resident's family · 2022★★★★★

Jason, Marley, Tara, Marissa, and Wendy from therapy were amazing. The 3rd floor nursing staff Tara, Sasha, Marco, Sharon and all the CNAs took amazing care of my family!

Short-term rehab family member · 2023★★★★★

Poor communication. The administrator does not follow through when she suggests orders for the residents. The nurses are of no help when told about resident neglect . grievances are lost .

Family member · 2025☆☆☆☆
Source: 33 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
75%
Registered nurses for medical care
Total Nursing
3.29hrs
80%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
18%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.8%
Worse than Avg
Here
32.8%
US
19.4%
PA
26.0%
Luzerne
24.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
93.4%
PA
87.1%
Luzerne
96.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
12.1%
PA
8.3%
Luzerne
6.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
95.5%
PA
93.5%
Luzerne
96.7%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility10.1%
Worse than Avg
Here
10.1%
US
5.3%
PA
6.4%
Luzerne
6.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.8%
Worse than Avg
Here
21.8%
US
19.5%
PA
19.9%
Luzerne
18.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.5%
Better than Avg
Here
93.5%
US
81.8%
PA
69.2%
Luzerne
84.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.7%
Better than Avg
Here
86.7%
US
79.8%
PA
68.7%
Luzerne
83.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
PA
1.4%
Luzerne
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
3penalties
Near state avg (10.1)
11 complaint-triggered
$65,478 in fines

This facility has persistent quality concerns with families filing multiple complaint reports leading to 11 deficiencies. The most recurring problems involve medication management, pressure ulcer care, and infection control practices. Notable issues include repeated pressure ulcer care deficiencies across multiple surveys and ongoing medication review problems. While all violations have correction dates, the pattern of recurring deficiencies in core care areas suggests ongoing challenges with maintaining consistent quality standards.

Sep 12, 2025Routine
8
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

Mar 26, 2025Complaint
2
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0895Potential for harm · IsolatedCorrected

Administration Deficiencies

Have a Compliance and Ethics Program.

Nov 21, 2024Routine
6
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Nov 21, 2024Complaint
1
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 16, 2024Complaint
3
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Jul 19, 2024Routine
17
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0777Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Federal Penalties

Fine

Mar 26, 2025

$38,745

Fine

Jul 19, 2024

$55,419

Fine

Oct 27, 2023

$10,059

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pavilion at St Luke Village, the

Organization Type

for profit

Chain Affiliation

Chain Name

Avardis Health

Chain Size

38 facilities nationwide

Chain avg rating: 2.1/5 · Rank 7 of 14

Ownership & Management

Owners

Grove of Hazel Parentco LLC

Owner · Organization

100%

Citeanthra Holdco LLC

Owner (parent company) · Organization

Paop Holdco LLC

Owner (parent company) · Organization

Key personnel

Hazleton Re Owner, LLC5% or Greater Security InterestHoback, TiffanyManaging Control - Governing BodyMorgan, DanielManaging Control - Governing BodySnf Mgr LLCManagerCorcoran, MaryManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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