Pavilion at St Luke Village, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 8.0)
Below average in PA · Below recommended RN staffing · $65,478 in fines
What this means for your family
While the facility has a strong reputation for rehabilitation and activities, the recent reports of neglect and communication failures are concerning. We strongly recommend scheduling an unannounced visit to observe staff interaction and asking the administration specifically how they handle grievances and resident safety protocols.
Google Reviews
Google Reviews
33 reviews on Google“The Pavilion at St. Luke Village receives polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services. However, significant concerns regarding resident neglect, poor communication, understaffing, and maintenance issues have been raised by multiple reviewers. Families should be aware of these conflicting experiences when considering this facility for long-term or short-term care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective short-term rehabilitation therapy
- Clean and well-maintained facility environment
- Engaging activities department
Concerns
- Understaffing leading to neglect (mentioned by 4 reviewers)
- Poor communication and lack of follow-through from administration (mentioned by 3 reviewers)
- Safety issues including broken equipment and hygiene concerns (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily care?
- 2With the current staffing levels, what specific systems do you have in place to ensure that residents receive timely assistance when they press their call lights?
- 3I see your rehabilitation program is highly regarded; how do you ensure that same level of focused, attentive care is maintained for long-term residents throughout the day?
- 4Given that some families have raised concerns about equipment maintenance and hygiene, could you walk me through your facility's routine safety inspection and cleaning schedule?
- 5What steps are you taking to address the recent health inspection findings to ensure the highest standard of safety for the 120 residents here?
- 6The activities department seems to be a real highlight for residents; what are some of the most popular social programs currently running, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are always so helpful in making sure my mother calls me at least twice a week. As her POA I can call anytime to get a full weekly report.”
“Jason, Marley, Tara, Marissa, and Wendy from therapy were amazing. The 3rd floor nursing staff Tara, Sasha, Marco, Sharon and all the CNAs took amazing care of my family!”
“Poor communication. The administrator does not follow through when she suggests orders for the residents. The nurses are of no help when told about resident neglect . grievances are lost .”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent quality concerns with families filing multiple complaint reports leading to 11 deficiencies. The most recurring problems involve medication management, pressure ulcer care, and infection control practices. Notable issues include repeated pressure ulcer care deficiencies across multiple surveys and ongoing medication review problems. While all violations have correction dates, the pattern of recurring deficiencies in core care areas suggests ongoing challenges with maintaining consistent quality standards.
Sep 12, 2025Routine8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Mar 26, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Have a Compliance and Ethics Program.
Nov 21, 2024Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nov 21, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 16, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jul 19, 2024Routine17
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Federal Penalties
Fine
Mar 26, 2025
$38,745
Fine
Jul 19, 2024
$55,419
Fine
Oct 27, 2023
$10,059
Ownership & Operations
Who Operates This Facility
Pavilion at St Luke Village, the
for profit
Chain Affiliation
Avardis Health
38 facilities nationwide
Chain avg rating: 2.1/5 · Rank 7 of 14
Ownership & Management
Owners
Grove of Hazel Parentco LLC
Owner · Organization
Citeanthra Holdco LLC
Owner (parent company) · Organization
Paop Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit pavilionatstlukevillage.com
Medicare data downloads
Original nursing home datasets
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