Heritage Hill Senior Community

The home failed to report an incident involving missing resident jewelry to the Department within the required 24-hour timeframe.

A staff member did not have a completed criminal background check upon their hiring date.

An elevated drainpipe in the Secured Dementia Unit courtyard created a tripping hazard.

The home failed to obtain resident signatures for cash disbursements of $20.00 and $10.00.

The laundry room exit door was locked and required a key, creating an obstructed egress.

A staff member was witnessed using verbally abusive and disrespectful language toward a resident during care.

A resident was not treated with dignity and respect when found in their room by staff inappropriately touching the resident's stomach and genital area.

A resident was punched in the back by another resident and later struck with a glass vase, resulting in a 17-inch laceration.

A resident was found with a pillow placed on their head by a roommate, which interfered with their ability to move comfortably.

A staff member was observed screaming at a resident, causing the resident to scream in distress, failing to treat the resident with dignity and respect.

An appendix to the Resident Agreement regarding video monitoring and voice-controlled devices was not signed or dated by residents or their responsible parties for six residents.

During fire drills, the designated staff member failed to notify staff that a resident who is actively dying should not be evacuated.