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Nursing HomeMedicaid Investigative

Manor at St Luke Village,the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1711 East Broad Street, Hazleton, PA 18201104 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 36 Google reviews

5
4
3
2
1
Manor at St Luke Village,the Nursing Home in Hazleton, PA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (11 vs median 8.0)

Bottom 25% in PA · Worst in AVARDIS HEALTH chain

Source: Medicare data

What this means for your family

While the activities and rehab teams receive consistent praise, the recent, severe allegations regarding sanitation and patient safety are deeply concerning. We strongly recommend that families conduct an unannounced tour to inspect the cleanliness of the facility and speak directly with the Director of Nursing about their protocols for medication management and emergency discharge.

Google Reviews

Google Reviews

36 reviews on Google
The Manor at St. Luke Village receives polarized feedback, with many families praising the activities department and specific nursing staff, while others report serious concerns regarding patient safety and facility maintenance. While some reviewers describe a warm, home-like environment, others highlight critical issues including poor hygiene, medication errors, and inadequate discharge planning. Families should be aware of the significant disparity between positive testimonials and reports of neglect.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean3.0Activities9.0Meds2.0MemoryN/AComms3.0Value2.0

Strengths

  • Engaging and caring activities department
  • Professional and attentive nursing staff
  • Effective rehabilitation and therapy services

Concerns

  • Unsanitary conditions and poor hygiene (mentioned by 3 reviewers)
  • Poor communication regarding medical care and discharge (mentioned by 2 reviewers)
  • Staff negligence and lack of responsiveness (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(2)'22(2)'24(3)'26(4)

Distribution · 42 analyzed

5
29
4
4
3
0
2
1
1
8
11 reviews posted between Aug 28, 2023Sep 2, 2023 · 9 were 5-star

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your activities department receives a lot of praise; could you walk us through a typical week of engagement opportunities for residents?
  • 2Given the recent focus on facility maintenance, what specific protocols are currently in place to ensure high standards of cleanliness and hygiene in resident rooms?
  • 3How do you manage communication with families regarding changes in a resident's medical condition or care plan to ensure we are always kept in the loop?
  • 4With your staffing ratings in mind, how do you ensure that residents receive prompt attention and responsiveness when they use their call lights?
  • 5I see that your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations and care improvements?
  • 6What is your process for medication management and oversight to ensure accuracy and safety for residents?

Personalized based on this facility's data


Key Review Excerpts

The therapy group met with us on day 1 and came up with a therapy plan. I had a list of what areas I thought she needed the most help with and they were able and willing to incorporate those a

Rehab patient's family · 2024☆☆☆☆

The whole hallway smells like urine from cna’s not washing them, one cna actually assaulted a resident and threatened another employee of getting fired for speaking up, management is fully aware of this

Visitor · 2025☆☆☆☆

Ana Perez is an excellent Activities director she is very caring to our residents and she treats the residents as her own family she does a lot of activities for our residents

Staff/Volunteer · 2025★★★★★
Source: 36 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
3.58hrs
87%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
PA
87.1%
Luzerne
96.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
PA
8.3%
Luzerne
6.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
19.4%
PA
26.0%
Luzerne
25.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
PA
93.5%
Luzerne
96.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.0%
Better than Avg
Here
12.0%
US
14.4%
PA
17.5%
Luzerne
16.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.6%
Better than Avg
Here
14.6%
US
15.3%
PA
18.4%
Luzerne
18.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
79.8%
PA
68.7%
Luzerne
83.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
81.8%
PA
69.2%
Luzerne
84.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
PA
1.4%
Luzerne
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Above state avg (10.1)
9 complaint-triggered

Multiple families have filed complaints triggering 14 deficiencies, indicating ongoing concerns about resident care and safety. The facility shows recurring problems with resident rights protection, nutrition and dietary services, and care quality including pressure ulcer prevention. Issues span from 2023 to 2026 with some appearing to persist across multiple surveys, though the facility has correction plans in place for recent violations.

Jan 8, 2026Routine
15
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0916Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jan 8, 2026Complaint
1
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Jun 26, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 28, 2025Routine
7
0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0919Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jan 28, 2025Complaint
1
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 31, 2024Routine
13
0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0004Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Federal Penalties

Payment Denial

May 31, 2024

23-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Manor at St Luke Village,the

Organization Type

for profit

Chain Affiliation

Chain Name

Avardis Health

Chain Size

38 facilities nationwide

Chain avg rating: 2.1/5 · Rank 14 of 14 (Worst)

Ownership & Management

Owners

Hazleton Parentco LLC

Owner · Organization

100%

Luzerne Holdco LLC

Owner (parent company) · Organization

Paop Holdco LLC

Owner (parent company) · Organization

Key personnel

Hazleton Re Owner, LLC5% or Greater Security InterestHoback, TiffanyManaging Control - Governing BodyMorgan, DanielManaging Control - Governing BodySnf Mgr LLCManagerHoback, TiffanyManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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