Manor at St Luke Village,the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 8.0)
Bottom 25% in PA · Worst in AVARDIS HEALTH chain
What this means for your family
While the activities and rehab teams receive consistent praise, the recent, severe allegations regarding sanitation and patient safety are deeply concerning. We strongly recommend that families conduct an unannounced tour to inspect the cleanliness of the facility and speak directly with the Director of Nursing about their protocols for medication management and emergency discharge.
Google Reviews
Google Reviews
36 reviews on Google“The Manor at St. Luke Village receives polarized feedback, with many families praising the activities department and specific nursing staff, while others report serious concerns regarding patient safety and facility maintenance. While some reviewers describe a warm, home-like environment, others highlight critical issues including poor hygiene, medication errors, and inadequate discharge planning. Families should be aware of the significant disparity between positive testimonials and reports of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and caring activities department
- Professional and attentive nursing staff
- Effective rehabilitation and therapy services
Concerns
- Unsanitary conditions and poor hygiene (mentioned by 3 reviewers)
- Poor communication regarding medical care and discharge (mentioned by 2 reviewers)
- Staff negligence and lack of responsiveness (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your activities department receives a lot of praise; could you walk us through a typical week of engagement opportunities for residents?
- 2Given the recent focus on facility maintenance, what specific protocols are currently in place to ensure high standards of cleanliness and hygiene in resident rooms?
- 3How do you manage communication with families regarding changes in a resident's medical condition or care plan to ensure we are always kept in the loop?
- 4With your staffing ratings in mind, how do you ensure that residents receive prompt attention and responsiveness when they use their call lights?
- 5I see that your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations and care improvements?
- 6What is your process for medication management and oversight to ensure accuracy and safety for residents?
Personalized based on this facility's data
Key Review Excerpts
“The therapy group met with us on day 1 and came up with a therapy plan. I had a list of what areas I thought she needed the most help with and they were able and willing to incorporate those a”
“The whole hallway smells like urine from cna’s not washing them, one cna actually assaulted a resident and threatened another employee of getting fired for speaking up, management is fully aware of this”
“Ana Perez is an excellent Activities director she is very caring to our residents and she treats the residents as her own family she does a lot of activities for our residents”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints triggering 14 deficiencies, indicating ongoing concerns about resident care and safety. The facility shows recurring problems with resident rights protection, nutrition and dietary services, and care quality including pressure ulcer prevention. Issues span from 2023 to 2026 with some appearing to persist across multiple surveys, though the facility has correction plans in place for recent violations.
Jan 8, 2026Routine15
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 8, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Jun 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 28, 2025Routine7
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 28, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 31, 2024Routine13
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Payment Denial
May 31, 2024
23-day denial
Ownership & Operations
Who Operates This Facility
Manor at St Luke Village,the
for profit
Chain Affiliation
Avardis Health
38 facilities nationwide
Chain avg rating: 2.1/5 · Rank 14 of 14 (Worst)
Ownership & Management
Owners
Hazleton Parentco LLC
Owner · Organization
Luzerne Holdco LLC
Owner (parent company) · Organization
Paop Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit manoratstlukevillage.com
Medicare data downloads
Original nursing home datasets
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