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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 192 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Riverview has a middle-range Medicare overall rating. Strengths include highly effective physical and occupational therapy teams. Some reviewers note concerns about slow or ignored call light response times (mentioned by 9 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Riverview (often referred to as Whetstone in older reviews) presents a highly polarized experience for families. While many patients praise the physical therapy team and specific staff members for their attentive care during rehab stays, a significant number of reviewers report severe neglect, including issues with hygiene, call-light response times, and inadequate staffing levels. Families should be aware that while some find the facility clean and welcoming, others have documented critical safety concerns regarding wound care and basic patient needs.
Quality Themes
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Concerns
Rating Trends
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Distribution · 194 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is amazing,the food is good, staff is friendly (especially Tina, Ebenezer and Chrissy.) They are my favorite.”
“The facility is a bit older but it is clean and you can tell they care. The rooms are good size and private for therapy.”
“My 96YO mom had a great rehab experience at Riverview….the front desk was particularly helpful from day one; the social worker made things happen and fixed problems very quickly; nursing and aid staff were great but like all other places, they were stretched too thin.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints triggering 14 deficiencies, indicating ongoing concerns about care quality. The facility shows recurring problems with basic nursing care, medication management, and fire safety across multiple years from 2019 to 2025. While all deficiencies have correction dates, the persistent pattern of issues in fundamental care areas like wound care, daily living assistance, and medication errors suggests systemic challenges that families should carefully consider.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Feb 6, 2025
$168,656
Payment Denial
Feb 8, 2024
36-day denial
Riverview
for profit
Optalis Health & Rehabilitation
36 facilities nationwide
Chain avg rating: 2.5/5 · Rank 11 of 37
Owners
Om Holdco 2 LLC
Owner · Organization
Optalis Lp Investors 2 LLC
Owner (parent company) · Organization
Snw LLC
Owner (parent company) · Organization
Optum Management Solutions. INC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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