Riverview
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 192 Google reviews
Watch Riverview
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Riverview's rehabilitation department is frequently praised for helping patients return to their prior level of function, making it a potential option for short-term recovery. However, families must be extremely cautious regarding long-term care; multiple reviewers have reported serious issues with hygiene, call-light response times, and understaffing. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care.
Google Reviews
Google Reviews
192 reviews on Google“Riverview (often referred to as Whetstone in older reviews) presents a highly polarized experience for families. While many patients praise the physical therapy team and specific staff members for their attentive care during rehab stays, a significant number of reviewers report severe neglect, including issues with hygiene, call-light response times, and inadequate staffing levels. Families should be aware that while some find the facility clean and welcoming, others have documented critical safety concerns regarding wound care and basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Specific staff members noted for going above and beyond
- Clean and well-maintained facility environment
- Helpful and responsive admissions department
Concerns
- Slow or ignored call light response times (mentioned by 9 reviewers)
- Understaffing leading to neglect of basic needs (hygiene, feeding) (mentioned by 14 reviewers)
- Poor quality or inappropriate food service (mentioned by 6 reviewers)
- Lack of communication with family members regarding medical status (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 194 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor those programs to help residents regain their independence?
- 2How do you ensure that staff members are able to respond quickly to call lights, especially during busy meal times or overnight shifts?
- 3What is your process for keeping family members updated on any changes in a resident's medical status or daily well-being?
- 4Could you tell us more about the daily dining experience and how the menu is planned to ensure nutritious and appealing meals?
- 5What specific protocols are in place to ensure medication management is handled accurately and consistently every day?
- 6What kind of daily activities or social outings do you offer to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is amazing,the food is good, staff is friendly (especially Tina, Ebenezer and Chrissy.) They are my favorite.”
“The facility is a bit older but it is clean and you can tell they care. The rooms are good size and private for therapy.”
“My 96YO mom had a great rehab experience at Riverview….the front desk was particularly helpful from day one; the social worker made things happen and fixed problems very quickly; nursing and aid staff were great but like all other places, they were stretched too thin.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 14 deficiencies, indicating ongoing concerns about care quality. The facility shows recurring problems with basic nursing care, medication management, and fire safety across multiple years from 2019 to 2025. While all deficiencies have correction dates, the persistent pattern of issues in fundamental care areas like wound care, daily living assistance, and medication errors suggests systemic challenges that families should carefully consider.
May 1, 2025Routine16
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 10, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 6, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Apr 9, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 11, 2024Complaint5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 8, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Feb 6, 2025
$168,656
Payment Denial
Feb 8, 2024
36-day denial
Ownership & Operations
Who Operates This Facility
Riverview
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 11 of 37
Ownership & Management
Owners
Om Holdco 2 LLC
Owner · Organization
Optalis Lp Investors 2 LLC
Owner (parent company) · Organization
Snw LLC
Owner (parent company) · Organization
Optum Management Solutions. INC
Owner (parent company) · Organization
Dunn, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
192 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Columbus Alzheimer's Care Ctr
1.5 miNursing Home · Columbus, OH
Wesley Glen Health Services CORP
2.2 miNursing Home · Columbus, OH
Crown Pointe Care Center
2.8 miNursing Home · Columbus, OH
Capital City Gardens Rehabilitation and Nursing Ce
4.0 miNursing Home · Columbus, OH
The Laurels of Walden Park
4.4 miNursing Home · Columbus, OH
Scioto Pointe
5.4 miNursing Home · Columbus, OH