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Nursing HomeMedicaid Top Rated

Majestic Care of Columbus LLC

Strong Medicare quality ratings; families often praise compassionate end-of-life and hospice care. Still worth an in-person visit.

44 S Souder Ave, Franklinton · Columbus, OH 43222120 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 32 Google reviews

5
4
3
2
1
Majestic Care of Columbus LLC Nursing Home in Columbus, OH — Street View
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What this means for your family

This facility provides exceptional, loving care for patients in hospice or respite stages. However, families must be vigilant regarding medication schedules and hygiene, as multiple reviewers have noted significant lapses in these areas.

Google Reviews

Google Reviews

32 reviews on Google
Families seeking long-term care should proceed with caution, as reviews are deeply polarized. While some residents and families praise the compassionate care during end-of-life and respite stays, multiple reviewers report serious issues regarding medication delays, cleanliness, and slow response times from staff.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean2.0ActivitiesN/AMeds1.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate end-of-life and hospice care
  • Friendly and professional staff members
  • Convenient location near hospitals
  • Supportive respite care services

Concerns

  • Delays in medication administration (mentioned by 2 reviewers)
  • Slow staff response to call lights (mentioned by 2 reviewers)
  • Issues with facility cleanliness and hygiene (mentioned by 3 reviewers)
  • Inconsistent staff attitude and professionalism (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.02021(2)2.02022(4)3.02023(5)4.12024(14)3.02025(2)2.32026(3)

Distribution · 30 analyzed

5
14
4
2
3
1
2
1
1
12

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1With your impressive 5-star CMS overall rating, what are the specific care practices that help you maintain such high standards for your residents?
  • 2I noticed the team is very active in responding to feedback online; how does the facility use family input to improve the resident experience?
  • 3Since the staffing rating is a key part of care, how does the facility ensure there is always enough support for residents during busy shifts?
  • 4What kind of daily activities or social outings do you have planned to keep the 120 residents engaged and connected with each other?
  • 5In the event of a sudden change in health or a medical emergency during the night, what is the specific protocol for getting immediate care?
  • 6How does the nursing team work to address and resolve any state or health inspection findings to ensure the facility stays at its best?

Personalized based on this facility's data


Key Review Excerpts

Majestic Care was a convenient and helpful nursing home and hospice for the last few amounts my mother's life. They assisted me in lovingly caring for my Mama in her final days.

Hospice family member · 2026★★★★★

My husband has no problem staying there and has complimented the staff on how well they care for him medically and the lovingkindness they display.

Long-term resident's family · 2024★★★★★

The staff was really nice and friendly. The room was clean. They would always come and make sure I got clean up every morning . They would come and make sure I ate my meals or come and check to see if I wanted to participate in the activity that was happening that day.

Former resident · 2024★★★★★
Source: 32 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.89hrs
OK
Registered nurses for medical care
Total Nursing
4.47hrs
OK
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility43.9%
Worse than Avg
Here
43.9%
US
12.1%
OH
28.2%
Franklin
25.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
19.5%
OH
25.4%
Franklin
20.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
19.4%
OH
21.6%
Franklin
21.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
14.4%
OH
5.8%
Franklin
6.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
15.3%
OH
6.9%
Franklin
7.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
93.4%
OH
92.6%
Franklin
93.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility72.4%
Worse than Avg
Here
72.4%
US
81.8%
OH
78.4%
Franklin
81.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
3penalties
Well below state avg (10.1)
12 complaint-triggered
$111,283 in fines

This facility shows a concerning pattern of recurring deficiencies with families filing multiple complaints leading to 15 violations. The most frequent problem areas are resident rights issues, medication management, and quality of care including daily living assistance and infection control. While the facility corrects violations when cited, the same issues repeatedly surface across surveys, suggesting systemic problems that persist over time rather than lasting improvements.

Dec 9, 2025Routine
5
0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

Dec 9, 2025Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jun 12, 2025Routine
7
0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 14, 2025Routine
13
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0922Minimal · WidespreadCorrected

Environmental Deficiencies

Have enough backup water supply for essential areas of the nursing home.

Oct 1, 2024Complaint
1
0624Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

Aug 5, 2024Complaint
1
0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Federal Penalties

Fine

Jan 14, 2025

$79,952

Payment Denial

Jan 14, 2025

1-day denial

Fine

Feb 22, 2024

$31,331

Ownership & Operations

Who Operates This Facility

Owner / Operator

Majestic Care of Columbus LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Majestic Care

Chain Size

35 facilities nationwide

Chain avg rating: 2.6/5 · Rank 2 of 34 (Best)

Ownership & Management

Owners

Mdg Majestic Ohio Operations Holdings LLC

Owner · Organization

100%

Key personnel

Pruitt, PaulManaging Control - Governing BodyMajestic Management LLCManagerMdg Majestic Ohio Property Holdings LLCManagerChamberlain, MargaretManagerChu, VincentManager
Source: Medicare provider data

Contact

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References & Resources

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