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Nursing HomeMedicaid Top Rated

Ohio Living Westminster-Thurber

Strong Medicare quality ratings; families often praise vibrant social and educational programming. Still worth an in-person visit.

717 Neil Avenue, Harrison West · Columbus, OH 4321535 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 129 Google reviews

5
4
3
2
1
Ohio Living Westminster-Thurber Nursing Home in Columbus, OH — Street View
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What this means for your family

This facility offers an exceptional lifestyle for independent seniors, with robust social programs and modern amenities. However, if you are considering the facility for short-term rehab or skilled nursing, proceed with extreme caution; we strongly recommend asking for specific nurse-to-patient ratios and verifying their recent state inspection reports regarding care quality.

Google Reviews

Google Reviews

129 reviews on Google
Ohio Living Westminster-Thurber is a large, multi-level retirement community that receives high praise from independent living residents for its vibrant social life, downtown location, and modern amenities. However, the facility faces severe and recurring criticism regarding its rehabilitation and skilled nursing units, with multiple families reporting instances of neglect, poor communication, and inadequate staffing levels.

Quality Themes

Tap a score for details
Food7.0Staff4.0Clean6.0Activities10.0Meds2.0Memory8.0Comms3.0Value5.0

Strengths

  • Vibrant social and educational programming
  • Prime location near downtown and Short North
  • Modern, well-maintained independent living facilities
  • Friendly and engaged resident community

Concerns

  • Neglect and poor response times in rehab/nursing care (mentioned by 12 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 6 reviewers)
  • Dishonest communication with families and insurance (mentioned by 5 reviewers)
  • Facility cleanliness and maintenance issues in older wings (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(4)'19(17)'21(21)'23(16)'26(1)

Distribution · 104 analyzed

5
71
4
2
3
4
2
2
1
25

How They Respond to Reviews

5%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's proximity to the Short North and downtown, what specific outings or community-based social programs are currently available for residents?
  • 2With the nursing and rehab units having a different focus than the independent living side, what steps are you taking to ensure consistent, timely responses to call lights and resident requests in those areas?
  • 3How do you ensure that communication with families regarding care updates and insurance changes remains transparent and proactive?
  • 4Could you walk me through your process for medication management and how you ensure accuracy and safety for residents requiring daily assistance?
  • 5Regarding the older wings of the facility, what is your current plan for ongoing maintenance and cleanliness to ensure all residents have a comfortable living environment?
  • 6How do you foster a supportive and professional culture among your care staff to ensure that every resident feels treated with kindness and respect?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff on the Rehab unit was amazing thoughtful and very caring (Estella & F. Adams was Great!). The aides were also very nice and helpful (Chanel).

Rehab patient's family · 2021★★★★★

My mother-in-law spent her last decade of life here and late in her life, my wife and I and our dog moved in. OL-WT took wonderful care of my mother-in-law, including living up to their commitment to continue her care even after her money ran out.

Long-term resident · 2019★★★★★

They have been neglecting and abusing my grandfather since he arrived. They don't help him with his basic needs and ignore his calls for help.

Rehab patient's family · 2021☆☆☆☆
Source: 129 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.66hrs
OK
Registered nurses for medical care
Total Nursing
5.63hrs
OK
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
12.1%
OH
28.2%
Franklin
25.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
15.3%
OH
6.9%
Franklin
7.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
19.4%
OH
21.6%
Franklin
21.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
19.5%
OH
25.4%
Franklin
20.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.3%
Mixed vs Avgs
Here
6.3%
US
14.4%
OH
5.8%
Franklin
6.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.6%
Mixed vs Avgs
Here
9.6%
US
15.4%
OH
9.4%
Franklin
10.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.9%
Worse than Avg
Here
64.9%
US
81.8%
OH
78.4%
Franklin
81.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility72.7%
Worse than Avg
Here
72.7%
US
79.7%
OH
75.6%
Franklin
77.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Franklin
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
1penalties
Near state avg (10.1)
4 complaint-triggered
$14,680 in fines

Families filed complaint reports that led to deficiencies, including a serious abuse protection violation and ongoing pest control issues. The facility shows recurring problems with medication management, fire safety systems, and infection control across multiple surveys. While most issues have correction dates, the pattern of repeated medication errors and recent complaints about basic safety and cleanliness standards suggests persistent operational challenges families should investigate during visits.

May 29, 2025Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Jan 2, 2025Complaint
2
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0925Minimal · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Aug 17, 2023Complaint
1
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 24, 2023Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 31, 2022Routine
10
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Aug 1, 2019Routine
5
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0913Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure operating rooms are properly protected and written records are maintained and available for inspection.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Federal Penalties

Fine

Aug 17, 2023

$14,680

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ohio Living Westminster-Thurber

Organization Type

nonprofit

Chain Affiliation

Chain Name

Ohio Living Communities

Chain Size

11 facilities nationwide

Chain avg rating: 4.6/5 · Rank 4 of 11 (Best)

Ownership & Management

Key personnel

Adam, SandraOfficer / DirectorBelfance, LeslieOfficer / DirectorIngwersen, MelissaOfficer / DirectorJoyce, JamesOfficer / DirectorWhite, TerryOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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