Ohio Living Westminster-Thurber
Strong Medicare quality ratings; families often praise vibrant social and educational programming. Still worth an in-person visit.
based on 129 Google reviews

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What this means for your family
This facility offers an exceptional lifestyle for independent seniors, with robust social programs and modern amenities. However, if you are considering the facility for short-term rehab or skilled nursing, proceed with extreme caution; we strongly recommend asking for specific nurse-to-patient ratios and verifying their recent state inspection reports regarding care quality.
Google Reviews
Google Reviews
129 reviews on Google“Ohio Living Westminster-Thurber is a large, multi-level retirement community that receives high praise from independent living residents for its vibrant social life, downtown location, and modern amenities. However, the facility faces severe and recurring criticism regarding its rehabilitation and skilled nursing units, with multiple families reporting instances of neglect, poor communication, and inadequate staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Vibrant social and educational programming
- Prime location near downtown and Short North
- Modern, well-maintained independent living facilities
- Friendly and engaged resident community
Concerns
- Neglect and poor response times in rehab/nursing care (mentioned by 12 reviewers)
- Unprofessional or rude staff behavior (mentioned by 6 reviewers)
- Dishonest communication with families and insurance (mentioned by 5 reviewers)
- Facility cleanliness and maintenance issues in older wings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 104 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's proximity to the Short North and downtown, what specific outings or community-based social programs are currently available for residents?
- 2With the nursing and rehab units having a different focus than the independent living side, what steps are you taking to ensure consistent, timely responses to call lights and resident requests in those areas?
- 3How do you ensure that communication with families regarding care updates and insurance changes remains transparent and proactive?
- 4Could you walk me through your process for medication management and how you ensure accuracy and safety for residents requiring daily assistance?
- 5Regarding the older wings of the facility, what is your current plan for ongoing maintenance and cleanliness to ensure all residents have a comfortable living environment?
- 6How do you foster a supportive and professional culture among your care staff to ensure that every resident feels treated with kindness and respect?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff on the Rehab unit was amazing thoughtful and very caring (Estella & F. Adams was Great!). The aides were also very nice and helpful (Chanel).”
“My mother-in-law spent her last decade of life here and late in her life, my wife and I and our dog moved in. OL-WT took wonderful care of my mother-in-law, including living up to their commitment to continue her care even after her money ran out.”
“They have been neglecting and abusing my grandfather since he arrived. They don't help him with his basic needs and ignore his calls for help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports that led to deficiencies, including a serious abuse protection violation and ongoing pest control issues. The facility shows recurring problems with medication management, fire safety systems, and infection control across multiple surveys. While most issues have correction dates, the pattern of repeated medication errors and recent complaints about basic safety and cleanliness standards suggests persistent operational challenges families should investigate during visits.
May 29, 2025Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jan 2, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Aug 17, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 24, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 31, 2022Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 1, 2019Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure operating rooms are properly protected and written records are maintained and available for inspection.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Aug 17, 2023
$14,680
Ownership & Operations
Who Operates This Facility
Ohio Living Westminster-Thurber
nonprofit
Chain Affiliation
Ohio Living Communities
11 facilities nationwide
Chain avg rating: 4.6/5 · Rank 4 of 11 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
129 reviews from families & visitors
Official Website
Visit ohioliving.org
Medicare data downloads
Original nursing home datasets
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