See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Fayetteville Health and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3100 Old Missouri Rd, Fayetteville, AR 72703140 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 50 Google reviews

5
4
3
2
1
Fayetteville Health and Rehabilitation Center Nursing Home in Fayetteville, AR — Street View
Street View

Watch Fayetteville Health and Rehabilitation Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility has a strong reputation for physical therapy and supportive administrative staff, making it a potential option for short-term rehab. However, recent reports of unresponsive nursing staff and poor communication are concerning; we strongly recommend visiting at different times of the day to observe staff responsiveness to call buttons before committing.

Google Reviews

Google Reviews

50 reviews on Google
Fayetteville Health and Rehabilitation Center receives polarized feedback, with many families praising the compassionate therapy team and individual staff members for their dedication. However, recent reviews highlight significant concerns regarding communication, responsiveness to call buttons, and basic patient hygiene, suggesting inconsistent care standards.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean4.0ActivitiesN/AMeds2.0Memory8.0Comms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Compassionate and attentive nursing staff
  • Helpful administrative and front-office support
  • Strong, personalized care for long-term residents

Concerns

  • Unresponsive call buttons and staff ignoring patient needs (mentioned by 3 reviewers)
  • Poor communication and staff hanging up on family members (mentioned by 2 reviewers)
  • Facility cleanliness and unpleasant odors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'19(6)'21(8)'23(1)'25(5)'26(8)

Distribution · 45 analyzed

5
32
4
3
3
1
2
1
1
8

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; what is the best way for families to communicate with staff to ensure they stay updated on their loved one's care?
  • 2With 140 residents, how do you ensure that call buttons are monitored consistently so that every resident receives timely assistance?
  • 3Could you walk me through your current protocols for maintaining facility cleanliness and managing odors throughout the day?
  • 4Since your therapy programs are highly regarded, how do you integrate those services into the daily routine for long-term residents?
  • 5What is your process for managing and documenting medication administration to ensure accuracy and safety for all residents?
  • 6In the event of a medical emergency, what is the immediate protocol for notifying family members and coordinating with local medical providers?

Personalized based on this facility's data


Key Review Excerpts

My mom had to undergo rehabilitation here. Anytime I visited her through the process, she told me how well the staff treated her and how gentle the therapy department was with her.

Rehab patient's family · 2024★★★★★

Liz at the front desk business office was a great source of comfort and support during my uncles stay at Fayetteville Health and rehab.She really cares about the patients families as well as the resident.

Long-term resident's family · 2024★★★★★

My mom has been here for a long time and we have always had trouble with this place. Nurses are always st the nurses station sitting around literally while patients are pressing their call button.

Long-term resident's family · 2024☆☆☆☆
Source: 50 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.10hrs
13%
Registered nurses for medical care
Total Nursing
3.82hrs
93%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.1%
Better than Avg
Here
3.1%
US
19.4%
AR
14.0%
Washington
20.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
15.3%
AR
11.0%
Washington
15.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
12.1%
AR
1.4%
Washington
7.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
14.4%
AR
10.1%
Washington
14.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.1%
Worse than Avg
Here
26.1%
US
19.5%
AR
21.7%
Washington
19.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.6%
Worse than Avg
Here
16.6%
US
15.5%
AR
11.1%
Washington
16.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
81.8%
AR
82.0%
Washington
82.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.2%
Better than Avg
Here
93.2%
US
79.8%
AR
77.7%
Washington
79.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
AR
1.3%
Washington
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Near state avg (4.3)
2 complaint-triggered

This facility shows recurring deficiencies across multiple areas, particularly in nutrition and dietary services, fire safety systems, and resident assessment and care planning. Two families have filed complaints resulting in citations for inadequate treatment and care, and environmental safety concerns. While the facility has corrected all identified issues, problems persist across surveys in food service, fire safety equipment, and care planning, indicating ongoing operational challenges that families should discuss during visits.

Nov 21, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 21, 2025Routine
6
0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0344Potential for harm · PatternCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 27, 2024Routine
18
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0344Potential for harm · PatternCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jun 27, 2024Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

May 26, 2023Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Fayetteville Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Nhs Management

Chain Size

43 facilities nationwide

Chain avg rating: 2.8/5 · Rank 22 of 43

Ownership & Management

Owners

James Norman Estes Jr Tr

Owner · Organization

Jennifer Lee Estes Tr 031093

Owner · Organization

Estes, James

Owner

92%

Key personnel

Rasco, LynnManagerWhite, HollyManagerWhite, JesseManagerWhite, JesseAdp of the SnfRegions Bank5% or Greater Security Interest
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call