Springdale Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 68 Google reviews
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What this means for your family
While many families report excellent experiences with the therapy and nursing staff, there is a recurring pattern of serious allegations regarding medical neglect and missing personal items. We strongly recommend conducting an unannounced visit to inspect the cleanliness of the rooms and speaking directly with the current administration about their protocols for medical oversight and asset protection.
Google Reviews
Google Reviews
68 reviews on Google“Springdale Health and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated nursing and therapy staff, while others report severe concerns regarding neglect and poor communication. While some visitors describe a clean and welcoming environment, multiple reviewers have raised alarming reports of hygiene issues, missing personal belongings, and inadequate medical oversight. Families considering this facility should be aware of the significant inconsistency in care quality reported by different residents.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Effective rehabilitation therapy programs
- Helpful and proactive social services team
- Clean and home-like atmosphere in some areas
Concerns
- Neglect and poor medical oversight leading to health deterioration (mentioned by 5 reviewers)
- Personal belongings and valuables going missing (mentioned by 3 reviewers)
- Facility cleanliness and maintenance issues (mold, odors, filth) (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the facility has a 2-star staffing rating, what specific steps are you taking to ensure consistent medical oversight and daily care for residents?
- 2I noticed your team is active in responding to online feedback; how do you utilize that communication channel to address family concerns or improve daily operations?
- 3Some families have expressed concerns regarding the security of personal belongings; what protocols do you have in place to ensure residents' valuables remain safe and accounted for?
- 4With recent feedback regarding facility maintenance, could you walk me through your current cleaning schedule and how you address environmental concerns like odors or room upkeep?
- 5How does your nursing team coordinate with the rehabilitation staff to ensure that medical needs are closely monitored during the recovery process?
- 6What does a typical daily activity schedule look like for residents who are looking to stay engaged and social within the community?
Personalized based on this facility's data
Key Review Excerpts
“My loved one is dead, and he suffered for many hours at Springdale Health and Rehabilitation before getting sent to the hospital at our family's insistence, where he later died.”
“The matresses in my moms room was filthy.. Theyre supposed to be cleaned in between paitents.. Hers had crusty god knows what. Her private room smelled like urine.. Grout in bathroom black with mold or god knows what.”
“The staff at Springdale Health & Rehab are wonderful. The nurses and CNAs are attentive, compassionate, and always willing to help. You can tell they truly care about the residents and work hard to make sure everyone is well taken care of.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Springdale has a concerning pattern of recurring deficiencies, particularly in resident rights, daily care assistance, and food safety, with families filing five complaint-triggered reports. While the facility corrects violations when cited, the same issues persist across multiple surveys from 2022-2024, suggesting ongoing challenges with maintaining consistent care standards and creating a safe, dignified environment for residents.
Feb 13, 2026Routine13
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Environmental Deficiencies
Have policies on smoking.
Aug 1, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 1, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 15, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 28, 2023Routine9
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Jul 28, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Springdale Health and Rehabilitation Center
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 29 of 43
Ownership & Management
Owners
James Norman Estes Jr Tr
Owner · Organization
Jennifer Lee Estes Tr 031093
Owner · Organization
Estes, James
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit springdalehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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