Westwood Health and Rehab, INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 82 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (6 vs median 3)
- High staff turnover (68%)
Bottom 25% in AR · Below recommended RN staffing · Worst in ANTHONY & BRYAN ADAMS chain · $13,871 in fines
What this means for your family
Westwood is highly regarded for its compassionate staff and effective rehabilitation programs, making it a strong contender for those prioritizing quality of care over modern facilities. However, because some families have reported significant issues with hygiene and responsiveness, we strongly recommend conducting an unannounced tour to observe the facility's cleanliness and staff-to-resident interaction firsthand.
Google Reviews
Google Reviews
82 reviews on Google“Westwood Health and Rehab is widely praised for its compassionate, attentive staff who prioritize resident well-being and foster a family-like atmosphere. While many families note that the building itself is older and lacks modern aesthetics, they emphasize that the quality of care and staff dedication far outweigh these cosmetic concerns. However, a minority of reviewers have reported serious issues regarding hygiene, understaffing, and poor communication, suggesting that experiences may vary.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong rehabilitation therapy team
- Welcoming, family-like environment
- Responsive administrative and admissions staff
Concerns
- Inconsistent hygiene and basic care standards (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Poor quality or inadequate food service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the facility has 85 residents, how do you ensure consistent daily hygiene and personal care standards are met for every individual?
- 2I noticed some feedback regarding the dining experience; what steps are you taking to improve the quality and variety of the meals served to residents?
- 3With a 3-star staffing rating, how do you manage shift transitions to ensure that response times for call lights remain prompt throughout the day and night?
- 4I appreciate that your team is active in responding to feedback online; how do you incorporate that family input into your daily operations and care planning?
- 5Could you walk me through your protocol for handling medical emergencies, especially during evening or weekend hours when staffing levels may fluctuate?
- 6What specific activities or social programs do you have in place to foster that 'family-like' environment mentioned by so many of your residents?
Personalized based on this facility's data
Key Review Excerpts
“If you are looking for a modern and elegant facility, it may fall short, but if you want your family member to be well cared for, it is one of the best in the area.”
“The staff here is great, and I not only am happy being here, but comfortable as well. My short sum of everything...I am home.”
“I was a patient in Westwood in 2023 and being a retired nurse and having worked in long term care some in my career I knew what facilities could be like , but I can honestly say I was very well taken care of.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered deficiencies in January 2025 involving serious issues like resident abuse protection and care planning. The facility shows recurring problems with quality of care, safety hazards, and fire safety systems across multiple surveys from 2022-2025. While all deficiencies have correction dates, the pattern of repeated violations in basic care areas raises concerns about consistent quality standards.
Jan 31, 2025Routine5
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 31, 2025Complaint5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jan 25, 2024Routine9
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 20, 2022Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Jan 31, 2025
$13,871
Ownership & Operations
Who Operates This Facility
Westwood Health and Rehab, INC
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 36 of 37 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit westwoodhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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