North Hills Life Care and Rehab
Strong Medicare quality ratings; families often praise highly skilled physical and occupational therapy team. Still worth an in-person visit.
based on 56 Google reviews
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What this means for your family
This facility's therapy department is highly regarded, making it a potential option for short-term rehabilitation. However, the recurring reports of understaffing and delayed medication administration are critical concerns; we strongly recommend visiting during off-hours and asking management specifically how they handle weekend staffing ratios and patient call-light response times.
Google Reviews
Google Reviews
56 reviews on Google“North Hills Life Care and Rehab receives highly polarized reviews, with many families praising the kindness of individual staff members and the effectiveness of the therapy department. However, there is a consistent pattern of complaints regarding chronic understaffing, which leads to delayed medication administration, poor hygiene assistance, and slow response times for residents needing help. Families should be aware that while some experiences are positive, others report significant concerns regarding clinical oversight and basic patient care standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled physical and occupational therapy team
- Compassionate and kind individual nursing staff
- Clean and well-maintained facility environment
- Supportive administrative team
Concerns
- Chronic understaffing leading to delayed care (mentioned by 8 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
- Poor hygiene assistance and infrequent showering (mentioned by 4 reviewers)
- Cold or poor quality food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the therapy team is so highly regarded here, how do you coordinate their sessions with the nursing staff to ensure my loved one receives consistent care throughout the day?
- 2I understand that maintaining timely medication schedules is critical; what specific protocols or double-check systems do you have in place to ensure medications are administered accurately and on time?
- 3With a capacity of 92 residents, how do you ensure that each individual receives prompt attention when they need assistance with daily hygiene or showering?
- 4I’ve heard great things about the cleanliness of the facility, but could you walk me through how you manage staffing levels during peak hours to ensure that care isn't delayed for residents?
- 5What steps are being taken to improve the variety and quality of the dining experience, and are there options for residents who have specific dietary preferences or needs?
- 6How does your administrative team facilitate communication with families, and what is the best way for us to stay updated on our loved one's daily well-being and any changes in their care plan?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff is outstanding! The meals are very good... My only fault lies with the under staffing of aid staff. All aids work very hard and could use additional help!”
“My 96 year old mother in law has been well cared for in the memory wing for several months by patient and kind caregivers. It’s a difficult situation dealing with severe memory issues for the family and we so appreciate their patience in caring for her.”
“The staff is very nice but it's like they short of help. Patients will call for help and they have to wait a long time for someone to come assist which leads to some using it on themselves.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has had persistent issues with quality of care, fire safety systems, and medication management across multiple surveys from 2022-2024, with families filing complaints about inadequate treatment and communication in 2024. The recurring problems include smoke detection deficiencies appearing in three separate surveys and quality of care issues spanning all four inspections. While all deficiencies show correction dates, the pattern of repeated violations in core safety and care areas suggests ongoing challenges with maintaining consistent standards.
Apr 9, 2026Routine1
Smoke Deficiencies
Install an approved automatic sprinkler system.
Aug 22, 2024Routine7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 7, 2024Complaint2
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 2, 2023Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
North Hills Life Care and Rehab
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 18 of 37
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit northhillshealthandrehab.com
Medicare data downloads
Original nursing home datasets
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