Strong Medicare quality ratings; public reviewers often praise highly skilled physical and occupational therapy team. Still worth an in-person visit.
based on 56 Google reviews

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North Hills Life Care and Rehab has a strong overall Medicare rating. Public reviewers frequently mention: highly skilled physical and occupational therapy team and compassionate and kind individual nursing staff. Review the component ratings and current source records before deciding.
North Hills Life Care and Rehab receives highly polarized reviews, with many families praising the kindness of individual staff members and the effectiveness of the therapy department. However, there is a consistent pattern of complaints regarding chronic understaffing, which leads to delayed medication administration, poor hygiene assistance, and slow response times for residents needing help. Families should be aware that while some experiences are positive, others report significant concerns regarding clinical oversight and basic patient care standards.
Quality Themes
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Concerns
Rating Trends
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Distribution · 58 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“My 96 year old mother in law has been well cared for in the memory wing for several months by patient and kind caregivers. It’s a difficult situation dealing with severe memory issues for the family and we so appreciate their patience in caring for her.”
“The staff is very nice but it's like they short of help. Patients will call for help and they have to wait a long time for someone to come assist which leads to some using it on themselves.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has had persistent issues with quality of care, fire safety systems, and medication management across multiple surveys from 2022-2024, with families filing complaints about inadequate treatment and communication in 2024. The recurring problems include smoke detection deficiencies appearing in three separate surveys and quality of care issues spanning all four inspections. While all deficiencies show correction dates, the pattern of repeated violations in core safety and care areas suggests ongoing challenges with maintaining consistent standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
North Hills Life Care and Rehab
for profit
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 18 of 37
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
56 reviews from families & visitors
Official Website
Visit northhillshealthandrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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