Continuing Healthcare of Cuyahoga Falls
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 81 Google reviews

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What this means for your family
Maplewood is highly regarded for its beautiful environment and compassionate care, making it a top contender for many families. However, given recent reports of communication difficulties and concerns that the sales process may over-promise, we recommend that you ask for a direct contact person for after-hours concerns and speak with current families about their day-to-day experience beyond the initial tour.
Google Reviews
Google Reviews
81 reviews on Google“Maplewood at Cuyahoga Falls is widely praised for its beautiful, modern facility, high standards of cleanliness, and a compassionate, professional staff that treats residents like family. While the vast majority of reviews are glowing, a recent critical review suggests that the facility may over-promise during the sales process, and another reviewer noted significant communication issues regarding phone responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive nursing staff
- Immaculate, well-maintained, and modern facility
- High-quality, nutritious dining options
- Strong, engaging activity programs for residents
Concerns
- Communication issues and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Potential for sales-driven promises not matching daily reality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how clean and modern the facility is; could you show us some of the common areas where residents spend their time?
- 2The dining options sound delicious in the reviews—could you tell us more about how much input residents have in their daily meal choices?
- 3Since we want to stay closely connected, what is the best way for us to reach the nursing team or administrators if we have a quick question during the day?
- 4What kind of specific activities or social programs are currently running to keep the residents engaged and active?
- 5In the event of a sudden change in health or a medical emergency during the night, what is the protocol for getting immediate care for a resident?
- 6We noticed the management is very responsive to feedback; how does the facility use resident and family input to improve daily care?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Maplewood treated him like he was one of their own family members. It is one of the cleanest health care facilities I have experienced and I have worked in healthcare over 30 years!”
“Maplewood is a step up from many other options, but it has not fully delivered on its promises.”
“My mother has been a resident of Maplewood since 2020 and I'm so pleased with the care she receives and the communication I receive on a daily to weekly basis.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
11
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 99 deficiencies across 14 surveys, with 70 triggered by family complaints indicating ongoing resident care problems. The most frequent issues involve medication management errors, infection control failures, and inadequate nursing staffing levels. Problems with food quality and safety, resident abuse protection, and maintaining clean living environments also recur repeatedly. While the facility reports correcting each violation, the persistent nature of similar complaints through 2025-2026 suggests systemic care quality challenges that families should carefully consider before placement.
Mar 3, 2026Complaint6
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 22, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 8, 2025Routine24
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Dec 8, 2025Complaint3
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nov 19, 2025Complaint9
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 20, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Nov 19, 2025
$39,520
Fine
Apr 21, 2025
$126,272
Payment Denial
Apr 21, 2025
53-day denial
Fine
Dec 23, 2024
$7,878
Payment Denial
Dec 23, 2024
36-day denial
Payment Denial
Jul 18, 2024
13-day denial
Fine
Jul 18, 2024
$18,887
Ownership & Operations
Who Operates This Facility
Continuing Healthcare of Cuyahoga Falls
for profit
Chain Affiliation
Paradigm Healthcare
18 facilities nationwide
Ownership & Management
Owners
Cuyahoga Operator Holdco, LLC
Owner · Organization
Atied Associates LLC
Owner (parent company) · Organization
Elaine Rothner Legacy Trust
Owner (parent company) · Organization
Mozart Realty Ventures LLC
Owner (parent company) · Organization
Rothner, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit maplewoodseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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