Ohio Living Rockynol
Strong Medicare quality ratings; families often praise specialized dementia/memory care approach. Still worth an in-person visit.
based on 53 Google reviews
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What this means for your family
While the facility has shown strength in specialized dementia care and physical therapy in the past, recent reviews indicate a dangerous decline in care standards. If you choose this facility, you must proactively monitor your loved one's hygiene and ensure that call bells are being answered promptly, as multiple families have reported significant neglect.
Google Reviews
Google Reviews
53 reviews on Google“Families should exercise extreme caution, as recent reviews heavily criticize the facility for severe neglect, including unresponsive call bells, poor hygiene, and failure to follow medical orders. While some long-term residents and their families praise the specialized dementia care and certain therapy staff, the recent trend is dominated by reports of understaffing and unsanitary conditions.”
Quality Themes
Tap a score for detailsStrengths
- Specialized dementia/memory care approach
- Compassionate physical therapy staff
- Friendly individual nursing aides
Concerns
- Unresponsive call bells and slow staff response (mentioned by 4 reviewers)
- Poor hygiene and unpleasant facility odors (mentioned by 4 reviewers)
- Understaffing affecting patient care (mentioned by 3 reviewers)
- Inaccurate medication or medical order management (mentioned by 2 reviewers)
- Lack of cleanliness in resident clothing and bedding (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since your facility is highly rated for dementia care, could you describe what a typical day of activities looks like for residents in the memory care unit?
- 2How does the nursing team ensure that call bells are answered promptly, especially during busy shift changes?
- 3What specific protocols are in place to ensure that resident clothing, bedding, and the common areas are cleaned and refreshed daily?
- 4Can you walk me through your process for managing medication administration and how you ensure all medical orders are updated and communicated accurately?
- 5How does the physical therapy team work with residents to help them maintain their mobility and independence?
- 6In the event of a medical emergency after hours, what is the communication process between the on-site staff and the family?
Personalized based on this facility's data
Key Review Excerpts
“My father has advanced dementia. So far he has only been here a couple of weeks, but I can already tell they are more equipped to handle his needs than normal memory care elsewhere.”
“The therapy staff is wonderful though. They're the best part of the place.”
“Hickory Ridge experience was awful. Grandmother with dementia was here after a fall & a bad med reaction. She could hardly move around or remember what was going on. Call button was never within reach, it took forever for anyone to respond to it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ohio Living Rockynol shows a pattern of fire safety and building infrastructure issues across multiple surveys, with recurring problems in smoke barriers, emergency exits, and electrical systems. The facility has consistently corrected deficiencies when cited, indicating responsiveness to safety concerns. While most issues involve building maintenance rather than direct patient care, families should ask about recent facility improvements and fire safety protocols during visits.
Jun 20, 2024Routine4
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Aug 10, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 12, 2021Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Ohio Living Rockynol
nonprofit
Chain Affiliation
Ohio Living Communities
11 facilities nationwide
Chain avg rating: 4.6/5 · Rank 3 of 11 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit hickory-care.net
Medicare data downloads
Original nursing home datasets
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