Evergreen Commons Rehabilitation and Nursing Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 284 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 6.0)
Below average in NY · Below recommended RN staffing · No penalties on record
What this means for your family
Evergreen Commons is highly regarded for its physical therapy and clean environment, making it a strong candidate for short-term rehab. However, families should be aware of staffing-related delays and inconsistent food quality; we recommend visiting during off-hours to observe response times and asking specifically about the care plan for your loved one's specific unit.
Google Reviews
Google Reviews
284 reviews on Google“Evergreen Commons generally receives high praise for its clean, well-maintained facility and a dedicated, compassionate staff that makes residents feel welcome. While many families report excellent rehabilitation outcomes and attentive care, a recurring pattern of concerns exists regarding staffing shortages, inconsistent response times for assistance, and poor food quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Attentive and compassionate nursing staff
- Effective rehabilitation therapy programs
- Welcoming and professional atmosphere
Concerns
- Staffing shortages leading to slow response times (mentioned by 9 reviewers)
- Poor quality, cold, or repetitive food (mentioned by 6 reviewers)
- Unpleasant odors (urine) in hallways (mentioned by 4 reviewers)
- Inconsistent care quality between different units (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a very high response rate to online feedback; how do you use that input to improve the daily experience for residents?
- 2With 240 residents here, how does the team ensure consistent, personalized care across different units to maintain the high standards I've heard about?
- 3I understand staffing can be a challenge in this industry; what specific steps are you taking to ensure that call lights are answered promptly for residents?
- 4Regarding the dining experience, what options are available for residents who might have specific preferences or find the standard menu repetitive?
- 5How do you maintain a fresh and clean environment throughout the facility, particularly in the common hallways?
- 6What protocols are in place to ensure that medical emergencies or sudden changes in health are handled quickly, especially during evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“Physical therapy was 10/10. My mom was transported to evergreen by ambulance with oxygen and unable to walk/stand on her own. Within a few weeks she was walking with a walker and no longer in need of oxygen.”
“The nurses, CNA’s and supporting staff members went out of their way to be sure my father was comfortable and well cared for. Special thanks to Nurse Andrea, who always seemed to know the right thing to say at a difficult time.”
“Although they are chronically understaffed the aides do a good job & seem to really care about the residents. Unfortunately they have nearly everyone in a wheelchair for mobility & decreased fall risk, they stop walking residents that need assistance.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple family complaints, with seven complaint-triggered deficiencies indicating ongoing concerns about care quality. The most recurring issues involve maintaining a safe and clean environment, fire safety systems, and food service standards. While all deficiencies show correction dates, the pattern of repeated violations across environmental safety, nutrition services, and resident rights suggests persistent operational challenges that families should investigate during visits.
Mar 19, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 11, 2024Routine4
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 11, 2024Complaint6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 4, 2023Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Sep 1, 2021Routine6
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Aug 26, 2019Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Evergreen Commons Rehabilitation and Nursing Ctr
for profit
Chain Affiliation
Upstate Services Group
17 facilities nationwide
Chain avg rating: 1.9/5 · Rank 4 of 16
Ownership & Management
Owners
Koenig, Uri
Owner
Steif, Efraim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
284 reviews from families & visitors
Official Website
Visit evergreencommonsrehab.com
Medicare data downloads
Original nursing home datasets
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