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Nursing HomeMedicaid

St Margarets Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

27 Hackett Blvd, Albany, NY 1220892 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Google rating
3.1/5

based on 10 Google reviews

5
4
3
2
1
St Margarets Center Nursing Home in Albany, NY — Street View
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What this means for your family

This facility has serious, recurring allegations of neglect and poor nursing management that require extreme caution. While the respiratory and housekeeping teams are noted as strengths, you must be prepared to be an aggressive advocate for your loved one, particularly regarding medication oversight and daily care.

Google Reviews

Google Reviews

10 reviews on Google
St. Margarets Center receives highly polarized feedback, with families of children in care expressing deep concerns regarding neglect, abuse, and poor management. While some reviewers praise the respiratory and housekeeping staff, others report significant issues with nursing accountability, high staff turnover, and questionable medication practices.

Quality Themes

Tap a score for details
Food5.0Staff2.0Clean5.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Dedicated respiratory therapy staff
  • Pleasant and hardworking housekeeping and dietary team
  • Supportive vent unit environment

Concerns

  • Allegations of neglect and abuse toward children (mentioned by 4 reviewers)
  • Lack of trust in nursing staff and management (mentioned by 3 reviewers)
  • High staff turnover impacting continuity of care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(2)5.02018(1)3.02019(2)5.02021(1)1.02022(3)2.02025(1)1.02026(1)

Distribution · 11 analyzed

5
5
4
0
3
0
2
1
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's specialization in respiratory care, how do you ensure consistent communication between the respiratory team and the nursing staff regarding a resident's daily status?
  • 2With the recent focus on improving staff continuity, what steps is management taking to ensure that residents have stable, familiar caregivers throughout their stay?
  • 3How does your leadership team proactively involve families in care planning to ensure there is a high level of transparency and trust regarding a loved one's medical care?
  • 4I noticed the facility has a dedicated housekeeping and dietary team; how do these staff members interact with residents to help create a warm, home-like environment during mealtimes and daily routines?
  • 5What specific protocols are in place to ensure rigorous oversight and safety for all residents, particularly regarding medication management and daily care interactions?
  • 6What kind of daily activities or social engagement opportunities are available for residents to ensure they feel connected and active within the community?

Personalized based on this facility's data


Key Review Excerpts

The Respiratory staff is Amazing, nothing but good things to say about them. House keeping and dietary nice group of people. Hard working and pleasant. Be diligent with dietary on food needs for your child. Nursing I would not trust their word.

Child's family member · 2025★★☆☆☆

My son transferred up here and they have made him main priority they always there for himthe vent unit has made him feel like home

Parent · 2017★★★★★

The moment you start to get to know someone and build a relationship they quite. I would not recommend this place to

Family member · 2019☆☆☆☆
Source: 10 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
🔒

Residents who were physically restrained

↓ Lower is better
This Facility19.5%
Worse than Avg
Here
19.5%
US
0.1%
NY
0.2%
Albany
0.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NY
18.9%
Albany
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
19.4%
NY
20.2%
Albany
24.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.3%
NY
13.8%
Albany
15.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
14.4%
NY
14.8%
Albany
14.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.7%
Mixed vs Avgs
Here
18.7%
US
19.5%
NY
13.3%
Albany
14.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (7.6)
6 complaint-triggered

St. Margarets Center shows a concerning pattern of recurring deficiencies across multiple surveys, with families filing complaints that triggered investigations into medication management, abuse reporting, and respiratory care. The facility has persistent issues with fire safety systems, emergency preparedness, and medication errors that have appeared across surveys from 2020 to 2025. While all deficiencies show correction dates, the repeated nature of safety violations suggests ongoing operational challenges that families should carefully consider.

Feb 18, 2025Routine
13
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 18, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Oct 5, 2023Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jun 27, 2023Complaint
3
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jun 29, 2022Routine
9
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Feb 11, 2020Routine
4
0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Margarets Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Kovacs, JuleContracted Managing EmployeeBarbara, JosephOfficer / DirectorBodner, FredericOfficer / DirectorClafin, KenOfficer / DirectorClore, RobertOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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