St Margarets Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 10 Google reviews

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What this means for your family
This facility has serious, recurring allegations of neglect and poor nursing management that require extreme caution. While the respiratory and housekeeping teams are noted as strengths, you must be prepared to be an aggressive advocate for your loved one, particularly regarding medication oversight and daily care.
Google Reviews
Google Reviews
10 reviews on Google“St. Margarets Center receives highly polarized feedback, with families of children in care expressing deep concerns regarding neglect, abuse, and poor management. While some reviewers praise the respiratory and housekeeping staff, others report significant issues with nursing accountability, high staff turnover, and questionable medication practices.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated respiratory therapy staff
- Pleasant and hardworking housekeeping and dietary team
- Supportive vent unit environment
Concerns
- Allegations of neglect and abuse toward children (mentioned by 4 reviewers)
- Lack of trust in nursing staff and management (mentioned by 3 reviewers)
- High staff turnover impacting continuity of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's specialization in respiratory care, how do you ensure consistent communication between the respiratory team and the nursing staff regarding a resident's daily status?
- 2With the recent focus on improving staff continuity, what steps is management taking to ensure that residents have stable, familiar caregivers throughout their stay?
- 3How does your leadership team proactively involve families in care planning to ensure there is a high level of transparency and trust regarding a loved one's medical care?
- 4I noticed the facility has a dedicated housekeeping and dietary team; how do these staff members interact with residents to help create a warm, home-like environment during mealtimes and daily routines?
- 5What specific protocols are in place to ensure rigorous oversight and safety for all residents, particularly regarding medication management and daily care interactions?
- 6What kind of daily activities or social engagement opportunities are available for residents to ensure they feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The Respiratory staff is Amazing, nothing but good things to say about them. House keeping and dietary nice group of people. Hard working and pleasant. Be diligent with dietary on food needs for your child. Nursing I would not trust their word.”
“My son transferred up here and they have made him main priority they always there for himthe vent unit has made him feel like home”
“The moment you start to get to know someone and build a relationship they quite. I would not recommend this place to”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
10
measures
2
measures
2
measures
Residents who were physically restrained
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. Margarets Center shows a concerning pattern of recurring deficiencies across multiple surveys, with families filing complaints that triggered investigations into medication management, abuse reporting, and respiratory care. The facility has persistent issues with fire safety systems, emergency preparedness, and medication errors that have appeared across surveys from 2020 to 2025. While all deficiencies show correction dates, the repeated nature of safety violations suggests ongoing operational challenges that families should carefully consider.
Feb 18, 2025Routine13
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 5, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 27, 2023Complaint3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 29, 2022Routine9
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 11, 2020Routine4
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Ownership & Operations
Who Operates This Facility
St Margarets Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit stmargaretscenter.org
Medicare data downloads
Original nursing home datasets
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