Evergreen Center for Health & Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 121 Google reviews

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What this means for your family
This facility is highly regarded for its cleanliness and effective rehabilitation programs, making it a strong candidate for short-term recovery. However, families should be vigilant regarding medication administration and response times; we recommend asking specific questions about staffing ratios during weekends and nights before committing.
Google Reviews
Google Reviews
121 reviews on Google“Evergreen Center for Health & Rehabilitation receives high praise for its cleanliness, friendly staff, and effective rehabilitation services. While many families report a positive, home-like environment, some reviewers have raised serious concerns regarding staffing levels, medication management, and responsiveness to patient needs during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free facility
- Friendly and welcoming staff
- Effective rehabilitation therapy
- Engaging activities and festive atmosphere
Concerns
- Understaffing leading to slow response times and missed care (mentioned by 5 reviewers)
- Poor communication or errors in medication management (mentioned by 3 reviewers)
- Below-average food quality (mentioned by 3 reviewers)
- Difficulty accessing secure units (doorbell/entry issues) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very active social calendar; could you walk us through a few of the most popular activities residents participate in during the week?
- 2With 180 residents in the facility, what is your current process for ensuring that call lights are answered promptly and that residents receive timely assistance?
- 3Given that medication management is a critical part of care, could you explain the safety protocols and double-check systems you have in place to ensure medications are administered accurately?
- 4I see that the facility has a 4.6-star rating on Google, and I appreciate that you engage with families online; how do you typically communicate with families if a concern arises regarding their loved one's daily care?
- 5We understand that dining is an important part of the day; what steps are you taking to improve the variety and quality of the meals served to residents?
- 6Regarding the facility's security, what is the current procedure for visitors to enter the building, and how do you balance that security with ensuring families can easily visit their loved ones?
Personalized based on this facility's data
Key Review Excerpts
“When I walked in I was surprised, there was no awful smell. Evergreen is a very clean facility and has no bad odor it even smells clean. The staff is very friendly and informative.”
“The nursing staff is excellent, they have many activities and the director of activities is great. The one thing is the food is below average and needs improving.”
“My husband was left waiting for his pain medication for 2 to 3 hours and didn't receive it at all 1 time. He called to use the bathroom and no one came so he got up on his own this happened twice the same day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with multiple family complaints triggering most inspections, indicating ongoing issues with care planning, treatment quality, and safety oversight. The most recurring problems involve care planning and assessments, treatment and care quality, and safety hazards, with some issues like accident prevention appearing repeatedly across different surveys. While the facility has provided correction plans for identified deficiencies, the high volume of complaint-driven investigations suggests families should carefully evaluate whether care standards meet their expectations before considering placement.
Aug 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 14, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 22, 2024Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Nov 22, 2024Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 31, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 6, 2024Complaint13
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Evergreen Center for Health & Rehabilitation
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 29 of 43
Ownership & Management
Owners
Mydert Holdings LLC
Owner · Organization
Zadun Holdings LLC
Owner · Organization
Cedar Hill Capital Associates LLC
Owner (parent company) · Organization
Ilana Ostreicher Family Trust
Owner (parent company) · Organization
Juniper Capital Associates LLC
Owner (parent company) · Organization
Marc Ephram Ostreicher Family Trust
Owner (parent company) · Organization
Oak Management Capital LLC
Owner (parent company) · Organization
Ysro Trust
Owner (parent company) · Organization
Ehrenfeld, Mindy
Owner (parent company)
Gilmartin, Thomas
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit evergreenhcc.com
Medicare data downloads
Original nursing home datasets
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