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Nursing HomeMedicaid

Evergreen Center for Health & Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

205 Chestnut Hill Road, Stafford Springs · Stafford Springs, CT 06076180 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 121 Google reviews

5
4
3
2
1
Evergreen Center for Health & Rehabilitation Nursing Home in Stafford Springs, CT — Street View
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What this means for your family

This facility is highly regarded for its cleanliness and effective rehabilitation programs, making it a strong candidate for short-term recovery. However, families should be vigilant regarding medication administration and response times; we recommend asking specific questions about staffing ratios during weekends and nights before committing.

Google Reviews

Google Reviews

121 reviews on Google
Evergreen Center for Health & Rehabilitation receives high praise for its cleanliness, friendly staff, and effective rehabilitation services. While many families report a positive, home-like environment, some reviewers have raised serious concerns regarding staffing levels, medication management, and responsiveness to patient needs during off-hours.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean10.0Activities9.0Meds2.0Memory7.0Comms6.0ValueN/A

Strengths

  • Clean, odor-free facility
  • Friendly and welcoming staff
  • Effective rehabilitation therapy
  • Engaging activities and festive atmosphere

Concerns

  • Understaffing leading to slow response times and missed care (mentioned by 5 reviewers)
  • Poor communication or errors in medication management (mentioned by 3 reviewers)
  • Below-average food quality (mentioned by 3 reviewers)
  • Difficulty accessing secure units (doorbell/entry issues) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(2)'21(2)'23(6)'25(84)'26(17)

Distribution · 124 analyzed

5
102
4
11
3
1
2
3
1
7

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has a very active social calendar; could you walk us through a few of the most popular activities residents participate in during the week?
  • 2With 180 residents in the facility, what is your current process for ensuring that call lights are answered promptly and that residents receive timely assistance?
  • 3Given that medication management is a critical part of care, could you explain the safety protocols and double-check systems you have in place to ensure medications are administered accurately?
  • 4I see that the facility has a 4.6-star rating on Google, and I appreciate that you engage with families online; how do you typically communicate with families if a concern arises regarding their loved one's daily care?
  • 5We understand that dining is an important part of the day; what steps are you taking to improve the variety and quality of the meals served to residents?
  • 6Regarding the facility's security, what is the current procedure for visitors to enter the building, and how do you balance that security with ensuring families can easily visit their loved ones?

Personalized based on this facility's data


Key Review Excerpts

When I walked in I was surprised, there was no awful smell. Evergreen is a very clean facility and has no bad odor it even smells clean. The staff is very friendly and informative.

Family member of patient · 2025★★★★★

The nursing staff is excellent, they have many activities and the director of activities is great. The one thing is the food is below average and needs improving.

Long-term resident's family · 2025★★★★

My husband was left waiting for his pain medication for 2 to 3 hours and didn't receive it at all 1 time. He called to use the bathroom and no one came so he got up on his own this happened twice the same day.

Spouse of resident · 2023☆☆☆☆
Source: 121 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
67%
Registered nurses for medical care
Total Nursing
3.70hrs
90%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
48%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

5

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility61.5%
Worse than Avg
Here
61.5%
US
93.4%
CT
88.0%
Capitol
91.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
14.4%
CT
18.2%
Capitol
17.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
12.1%
CT
19.7%
Capitol
19.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
15.3%
CT
17.4%
Capitol
16.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
19.4%
CT
24.9%
Capitol
24.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility92.1%
Worse than Avg
Here
92.1%
US
95.5%
CT
93.5%
Capitol
93.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility70.7%
Mixed vs Avgs
Here
70.7%
US
79.7%
CT
69.7%
Capitol
71.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility74.1%
Mixed vs Avgs
Here
74.1%
US
81.8%
CT
71.0%
Capitol
77.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Worse than Avg
Here
1.7%
US
1.6%
CT
1.5%
Capitol
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
Above state avg (12.8)
32 complaint-triggered

This facility shows concerning patterns with multiple family complaints triggering most inspections, indicating ongoing issues with care planning, treatment quality, and safety oversight. The most recurring problems involve care planning and assessments, treatment and care quality, and safety hazards, with some issues like accident prevention appearing repeatedly across different surveys. While the facility has provided correction plans for identified deficiencies, the high volume of complaint-driven investigations suggests families should carefully evaluate whether care standards meet their expectations before considering placement.

Aug 6, 2025Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 14, 2025Complaint
2
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0755Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Nov 22, 2024Routine
12
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0908Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0637Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

Nov 22, 2024Complaint
5
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0850Potential for harm · IsolatedCorrected

Administration Deficiencies

Hire a qualified full-time social worker in a facility with more than 120 beds.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jul 31, 2024Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jun 6, 2024Complaint
13
0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Evergreen Center for Health & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

National Health Care Associates

Chain Size

43 facilities nationwide

Chain avg rating: 3.0/5 · Rank 29 of 43

Ownership & Management

Owners

Mydert Holdings LLC

Owner · Organization

51%

Zadun Holdings LLC

Owner · Organization

49%

Cedar Hill Capital Associates LLC

Owner (parent company) · Organization

Ilana Ostreicher Family Trust

Owner (parent company) · Organization

Juniper Capital Associates LLC

Owner (parent company) · Organization

Marc Ephram Ostreicher Family Trust

Owner (parent company) · Organization

Oak Management Capital LLC

Owner (parent company) · Organization

Ysro Trust

Owner (parent company) · Organization

Ehrenfeld, Mindy

Owner (parent company)

Gilmartin, Thomas

Owner (parent company)

Key personnel

Ostreicher, MarcOfficer / DirectorNational Health Care Associates INCManagerGilmartin, ThomasManagerBaker Tilly Us, LlpAdp of the SnfDavid Ostreicher Family TrustAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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