Chestnut Hill Health and Rehabilitation Center LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 37 Google reviews

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What this means for your family
While many families report excellent outcomes with the rehabilitation therapy team, the facility struggles with consistent communication and call-bell response times. When considering this facility, we strongly recommend that you establish a clear, documented communication plan with the social worker upon admission and visit frequently to monitor your loved one's care needs.
Google Reviews
Google Reviews
37 reviews on Google“Chestnut Hill Health and Rehabilitation Center receives highly polarized feedback, with many families praising the physical therapy and nursing staff for their compassionate care, while others report severe neglect and communication failures. Recurring criticisms focus on long response times for call bells, inconsistent therapy scheduling, and a lack of transparency regarding care plans and discharges. Families considering this facility should be aware that experiences appear to vary significantly depending on the specific unit and staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate, attentive nursing and CNA staff
- Helpful social workers and administrative support
- Clean and well-maintained facility environment
Concerns
- Excessively long response times for call bells (mentioned by 5 reviewers)
- Inconsistent or missing physical/occupational therapy sessions (mentioned by 4 reviewers)
- Poor communication regarding care plans and discharge (mentioned by 4 reviewers)
- Staff indifference or lack of compassion (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you ensure that therapy sessions remain consistent and are scheduled regularly for every resident?
- 2How does the nursing team manage call bells to ensure that residents receive timely assistance when they press them?
- 3Can you walk us through your process for communicating updates regarding care plans and discharge planning to family members?
- 4What specific protocols are in place for medication management to ensure everything is administered accurately and on time?
- 5What does a typical day look like for residents here in terms of social activities and community engagement?
- 6In the event of a medical emergency after hours, what is the immediate procedure for notifying both the medical team and the family?
Personalized based on this facility's data
Key Review Excerpts
“The caseworkers , the PT’s and the occupational therapist were all nice and with great attitude. They were very helpful, especially , Brielle and Patty were extremely wonderful.”
“The response time for a call bell anywhere will be an issue, however, Chestnut Hill certainly seems to take the winnings in this department - multiple times now it has taken 25 to 45 minutes for anyone to respond.”
“I asked them to call me with care plan meeting. I was never contacted about any care plan meeting, there was absolutely no communication reguarding her care while she was there. They discharged her and sent her home via transport van without notifying anyone in the family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Chestnut Hill Health and Rehabilitation has ongoing issues across multiple surveys, with families filing complaints about medication management and infection control. The facility shows recurring problems in resident assessments, medication safety, and fire safety systems that persist across inspections from 2022 to 2025, though all deficiencies have correction dates indicating the facility addresses issues when cited.
May 28, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 20, 2025Routine17
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 11, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 14, 2024Routine8
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 9, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 23, 2022Routine11
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Environmental Deficiencies
Have policies on smoking.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Federal Penalties
Payment Denial
Mar 14, 2024
31-day denial
Ownership & Operations
Who Operates This Facility
Chestnut Hill Health and Rehabilitation Center LLC
for profit
Chain Affiliation
Vantage Care
8 facilities nationwide
Chain avg rating: 2.1/5 · Rank 6 of 8
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit bearmountainhc.com
Medicare data downloads
Original nursing home datasets
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