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Nursing HomeMedicaid

Chestnut Hill Health and Rehabilitation Center LLC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

32 Chestnut Street, East Longmeadow, MA 01028135 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 37 Google reviews

5
4
3
2
1
Chestnut Hill Health and Rehabilitation Center LLC Nursing Home in East Longmeadow, MA — Street View
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What this means for your family

While many families report excellent outcomes with the rehabilitation therapy team, the facility struggles with consistent communication and call-bell response times. When considering this facility, we strongly recommend that you establish a clear, documented communication plan with the social worker upon admission and visit frequently to monitor your loved one's care needs.

Google Reviews

Google Reviews

37 reviews on Google
Chestnut Hill Health and Rehabilitation Center receives highly polarized feedback, with many families praising the physical therapy and nursing staff for their compassionate care, while others report severe neglect and communication failures. Recurring criticisms focus on long response times for call bells, inconsistent therapy scheduling, and a lack of transparency regarding care plans and discharges. Families considering this facility should be aware that experiences appear to vary significantly depending on the specific unit and staff members involved.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean6.0Activities6.0Meds3.0Memory5.0Comms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Compassionate, attentive nursing and CNA staff
  • Helpful social workers and administrative support
  • Clean and well-maintained facility environment

Concerns

  • Excessively long response times for call bells (mentioned by 5 reviewers)
  • Inconsistent or missing physical/occupational therapy sessions (mentioned by 4 reviewers)
  • Poor communication regarding care plans and discharge (mentioned by 4 reviewers)
  • Staff indifference or lack of compassion (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'13(2)'18(2)'20(1)'22(4)'24(11)'26(5)

Distribution · 42 analyzed

5
19
4
6
3
0
2
1
1
16

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; how do you ensure that therapy sessions remain consistent and are scheduled regularly for every resident?
  • 2How does the nursing team manage call bells to ensure that residents receive timely assistance when they press them?
  • 3Can you walk us through your process for communicating updates regarding care plans and discharge planning to family members?
  • 4What specific protocols are in place for medication management to ensure everything is administered accurately and on time?
  • 5What does a typical day look like for residents here in terms of social activities and community engagement?
  • 6In the event of a medical emergency after hours, what is the immediate procedure for notifying both the medical team and the family?

Personalized based on this facility's data


Key Review Excerpts

The caseworkers , the PT’s and the occupational therapist were all nice and with great attitude. They were very helpful, especially , Brielle and Patty were extremely wonderful.

Long-term resident's family · 2025★★★★★

The response time for a call bell anywhere will be an issue, however, Chestnut Hill certainly seems to take the winnings in this department - multiple times now it has taken 25 to 45 minutes for anyone to respond.

Family member · 2024☆☆☆☆

I asked them to call me with care plan meeting. I was never contacted about any care plan meeting, there was absolutely no communication reguarding her care while she was there. They discharged her and sent her home via transport van without notifying anyone in the family.

Family member · 2024☆☆☆☆
Source: 37 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.40hrs
53%
Registered nurses for medical care
Total Nursing
3.75hrs
91%
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
15.4%
MA
21.3%
Hampden
18.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.1%
Better than Avg
Here
2.1%
US
12.1%
MA
13.7%
Hampden
8.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
19.4%
MA
21.4%
Hampden
24.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
95.5%
MA
94.8%
Hampden
96.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.8%
Better than Avg
Here
13.8%
US
14.4%
MA
16.9%
Hampden
16.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.0%
Better than Avg
Here
14.0%
US
15.3%
MA
16.4%
Hampden
16.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility45.4%
Worse than Avg
Here
45.4%
US
79.7%
MA
77.7%
Hampden
81.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility48.9%
Worse than Avg
Here
48.9%
US
81.8%
MA
77.6%
Hampden
79.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
MA
1.3%
Hampden
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Above state avg (8.9)
3 complaint-triggered

Chestnut Hill Health and Rehabilitation has ongoing issues across multiple surveys, with families filing complaints about medication management and infection control. The facility shows recurring problems in resident assessments, medication safety, and fire safety systems that persist across inspections from 2022 to 2025, though all deficiencies have correction dates indicating the facility addresses issues when cited.

May 28, 2025Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

May 20, 2025Routine
17
0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Dec 11, 2024Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 14, 2024Routine
8
0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

May 9, 2023Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 23, 2022Routine
11
0638Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0926Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have policies on smoking.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0640Minimal · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Federal Penalties

Payment Denial

Mar 14, 2024

31-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chestnut Hill Health and Rehabilitation Center LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Vantage Care

Chain Size

8 facilities nationwide

Chain avg rating: 2.1/5 · Rank 6 of 8

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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