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Nursing HomeMedicaid

East Longmeadow Skilled Nursing Center

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

305 Maple Street, East Longmeadow, MA 01028131 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 42 Google reviews

5
4
3
2
1
East Longmeadow Skilled Nursing Center Nursing Home in East Longmeadow, MA — Street View
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What this means for your family

This facility shows a significant divide in quality; while many families praise the physical therapy and end-of-life support, there is a persistent pattern of neglect regarding basic patient needs and slow response times. If you are considering this facility, we strongly recommend visiting during off-hours or weekends to observe staffing levels and asking management specifically how they address call-bell response times and hygiene complaints.

Google Reviews

Google Reviews

42 reviews on Google
East Longmeadow Skilled Nursing Center presents a highly polarized experience for families, with reviews oscillating between praise for physical therapy and end-of-life care and severe reports of neglect. While some families report compassionate, attentive care, a significant number of reviewers cite dangerous delays in responding to call bells, poor hygiene, and unprofessional behavior from nursing staff. Prospective families should be aware of the consistent pattern of complaints regarding staffing shortages and communication failures.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean3.0Activities6.0Meds2.0Memory3.0Comms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Supportive end-of-life and hospice care
  • Modern, well-decorated facility
  • Professional and kind nursing staff (noted by some)

Concerns

  • Significant delays in responding to call bells and patient requests (mentioned by 8 reviewers)
  • Staff rudeness, lack of empathy, and unprofessionalism (mentioned by 7 reviewers)
  • Poor hygiene standards and failure to assist with basic needs like bathing (mentioned by 5 reviewers)
  • Inadequate staffing levels, particularly on weekends (mentioned by 3 reviewers)
  • Poor quality, cold, or inconsistent meals (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(2)'19(7)'21(2)'23(4)'25(7)'26(3)

Distribution · 45 analyzed

5
20
4
1
3
1
2
2
1
21

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility is beautifully decorated; what kind of daily activities or social programs are available to keep residents engaged and active?
  • 2Could you walk me through your process for responding to call bells and how you ensure residents receive timely assistance with their daily needs?
  • 3What steps are you taking to ensure that staffing levels remain consistent and attentive, especially during weekends and evening shifts?
  • 4I understand that nutrition is vital for recovery; how do you manage the meal service to ensure residents receive warm, high-quality, and consistent dining options?
  • 5How does your nursing team approach communication with families to ensure we are kept in the loop regarding any changes in our loved one's health or medication management?
  • 6Given your focus on physical and occupational therapy, how do you integrate those services into a resident's daily routine to support their long-term health goals?

Personalized based on this facility's data


Key Review Excerpts

My mom sat in her own feces for hours screaming for help. I had to call there- I called my mom after complaint and telling them to attend to her. Heard the nurse say “why didn’t you use the call button!?”

Memory care family member · 2022☆☆☆☆

The PT and OT staff were excellent, and each worked with him once a day, giving him two therapy sessions per day. From the aides to the administration, we felt that each person was personally invested in the care of my father.

Long-term resident's family · 2025★★★★★

The care that the staff provided to him that day allowed him to pass comfortably and with dignity.

Long-term resident's family · 2024★★★★★
Source: 42 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
83%
Registered nurses for medical care
Total Nursing
4.01hrs
98%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility34.9%
Worse than Avg
Here
34.9%
US
19.4%
MA
21.4%
Hampden
23.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.3%
Worse than Avg
Here
29.3%
US
15.3%
MA
16.4%
Hampden
15.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
14.4%
MA
16.9%
Hampden
15.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.0%
Worse than Avg
Here
26.0%
US
19.5%
MA
19.4%
Hampden
17.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
93.4%
MA
92.4%
Hampden
95.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.2%
Mixed vs Avgs
Here
12.2%
US
12.1%
MA
13.7%
Hampden
7.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.3%
Better than Avg
Here
92.3%
US
81.8%
MA
77.6%
Hampden
77.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.5%
Better than Avg
Here
90.5%
US
79.7%
MA
77.7%
Hampden
79.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Worse than Avg
Here
1.7%
US
1.6%
MA
1.3%
Hampden
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (8.9)

East Longmeadow Skilled Nursing Center shows a consistent pattern of deficiencies across three surveys, with all 35 violations reportedly corrected by the facility. The most recurring issues involve resident assessment and care planning, resident rights protections, and quality of care services. Problems with infection control and medication management have appeared in multiple surveys, suggesting ongoing challenges in these critical areas that families should discuss during visits.

Jul 22, 2025Routine
13
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

May 7, 2024Routine
7
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 19, 2022Routine
15
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

East Longmeadow Skilled Nursing Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Integritus Healthcare

Chain Size

15 facilities nationwide

Chain avg rating: 2.7/5 · Rank 3 of 15

Ownership & Management

Owners

Fairview Extended Care Services INC

Owner · Organization

100%

Integritus Healthcare INC

Owner (parent company) · Organization

100%

Key personnel

Integritus Healthcare INC5% or Greater Security InterestJones, WilliamOfficer / DirectorGingras, Marcie JoOfficer / DirectorJones, WilliamOfficer / DirectorFairview Extended Care Services INCManager
Source: Medicare provider data

Contact

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References & Resources

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