East Longmeadow Skilled Nursing Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 42 Google reviews

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What this means for your family
This facility shows a significant divide in quality; while many families praise the physical therapy and end-of-life support, there is a persistent pattern of neglect regarding basic patient needs and slow response times. If you are considering this facility, we strongly recommend visiting during off-hours or weekends to observe staffing levels and asking management specifically how they address call-bell response times and hygiene complaints.
Google Reviews
Google Reviews
42 reviews on Google“East Longmeadow Skilled Nursing Center presents a highly polarized experience for families, with reviews oscillating between praise for physical therapy and end-of-life care and severe reports of neglect. While some families report compassionate, attentive care, a significant number of reviewers cite dangerous delays in responding to call bells, poor hygiene, and unprofessional behavior from nursing staff. Prospective families should be aware of the consistent pattern of complaints regarding staffing shortages and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Supportive end-of-life and hospice care
- Modern, well-decorated facility
- Professional and kind nursing staff (noted by some)
Concerns
- Significant delays in responding to call bells and patient requests (mentioned by 8 reviewers)
- Staff rudeness, lack of empathy, and unprofessionalism (mentioned by 7 reviewers)
- Poor hygiene standards and failure to assist with basic needs like bathing (mentioned by 5 reviewers)
- Inadequate staffing levels, particularly on weekends (mentioned by 3 reviewers)
- Poor quality, cold, or inconsistent meals (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility is beautifully decorated; what kind of daily activities or social programs are available to keep residents engaged and active?
- 2Could you walk me through your process for responding to call bells and how you ensure residents receive timely assistance with their daily needs?
- 3What steps are you taking to ensure that staffing levels remain consistent and attentive, especially during weekends and evening shifts?
- 4I understand that nutrition is vital for recovery; how do you manage the meal service to ensure residents receive warm, high-quality, and consistent dining options?
- 5How does your nursing team approach communication with families to ensure we are kept in the loop regarding any changes in our loved one's health or medication management?
- 6Given your focus on physical and occupational therapy, how do you integrate those services into a resident's daily routine to support their long-term health goals?
Personalized based on this facility's data
Key Review Excerpts
“My mom sat in her own feces for hours screaming for help. I had to call there- I called my mom after complaint and telling them to attend to her. Heard the nurse say “why didn’t you use the call button!?””
“The PT and OT staff were excellent, and each worked with him once a day, giving him two therapy sessions per day. From the aides to the administration, we felt that each person was personally invested in the care of my father.”
“The care that the staff provided to him that day allowed him to pass comfortably and with dignity.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
East Longmeadow Skilled Nursing Center shows a consistent pattern of deficiencies across three surveys, with all 35 violations reportedly corrected by the facility. The most recurring issues involve resident assessment and care planning, resident rights protections, and quality of care services. Problems with infection control and medication management have appeared in multiple surveys, suggesting ongoing challenges in these critical areas that families should discuss during visits.
Jul 22, 2025Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
May 7, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 19, 2022Routine15
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Ownership & Operations
Who Operates This Facility
East Longmeadow Skilled Nursing Center
nonprofit
Chain Affiliation
Integritus Healthcare
15 facilities nationwide
Chain avg rating: 2.7/5 · Rank 3 of 15
Ownership & Management
Owners
Fairview Extended Care Services INC
Owner · Organization
Integritus Healthcare INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit integritushealthcare.org
Medicare data downloads
Original nursing home datasets
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