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Nursing HomeMedicaid

Complete Care at Fox Hill

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1253 Hartford Tpke, Vernon, CT 06066120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 185 Google reviews

5
4
3
2
1
Complete Care at Fox Hill Nursing Home in Vernon, CT — Street View
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What this means for your family

This facility is a strong option for rehabilitation and post-surgery recovery due to its highly-rated physical therapy and recent facility upgrades. However, families should closely monitor the coordination of outside medical appointments and ensure that staff are responding promptly to call lights, as these have been identified as critical areas of failure.

Google Reviews

Google Reviews

185 reviews on Google
Families often praise the facility for its exceptional physical therapy, professional nursing care, and recent facility renovations. However, there are serious reports of neglect regarding medical appointments and inconsistent responsiveness to call buttons, alongside concerns about food quality.

Quality Themes

Tap a score for details
Food4.0Staff9.0Clean9.0ActivitiesN/AMeds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Effective physical therapy and rehab programs
  • Professional and caring nursing staff
  • Clean and recently renovated environment
  • Helpful and friendly administrative staff

Concerns

  • Inconsistent responsiveness to call buttons and staff follow-through (mentioned by 2 reviewers)
  • Issues with food quality and meal service (mentioned by 2 reviewers)
  • Failure to coordinate medical appointments or transportation

Rating Trends

Tap a year to see what changed

2344.42025(25)5.02026(5)

Distribution · 30 analyzed

5
25
4
1
3
1
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard great things about your physical therapy and rehab programs; could you tell us more about how those are integrated into a resident's daily routine?
  • 2How does the nursing team ensure that call buttons are answered promptly and that staff follow-through is consistent throughout the day?
  • 3What steps are in place to ensure medication management is handled accurately and that there is clear communication between the clinical staff and families?
  • 4Could you describe the meal service and how you work to ensure food quality and dining satisfaction meet the residents' needs?
  • 5How does the facility coordinate transportation and scheduling for outside medical appointments to ensure nothing is missed?
  • 6What kind of daily activities or social outings are available to help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

Since he started, he is really benefitting from the great physical therapy program and the detailed and comprehensive nursing care and wound care that he has been receiving

Rehab patient's family · 2025★★★★★

My mother was there for rehab and could not get a response when hitting the button for help the first few days. Room was like an ice box and they claimed they were out of blankets.

Rehab patient's family · 2025☆☆☆☆

Fox Hill made some really great improvements that I was really pleased to see whether it was the outdoor lighting or the rooms were done over, it just looked really nice and I was happy to see that.

Long-term resident's family · 2026★★★★★
Source: 185 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
75%
Registered nurses for medical care
Total Nursing
3.60hrs
88%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility53.9%
Worse than Avg
Here
53.9%
US
12.1%
CT
19.7%
Capitol
18.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.8%
Worse than Avg
Here
26.8%
US
15.3%
CT
17.4%
Capitol
16.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility82.8%
Worse than Avg
Here
82.8%
US
93.4%
CT
88.0%
Capitol
91.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
15.4%
CT
17.8%
Capitol
17.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.5%
Worse than Avg
Here
22.5%
US
14.4%
CT
18.2%
Capitol
16.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.2%
Mixed vs Avgs
Here
20.2%
US
19.4%
CT
24.9%
Capitol
24.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility41.5%
Worse than Avg
Here
41.5%
US
81.8%
CT
71.0%
Capitol
77.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility60.0%
Worse than Avg
Here
60.0%
US
79.7%
CT
69.7%
Capitol
71.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
CT
1.5%
Capitol
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
2penalties
Well above state avg (12.8)
16 complaint-triggered
$25,449 in fines

Families have filed multiple complaint reports against this facility, raising concerns about emergency response and accident prevention that required regulatory intervention. The facility struggles with recurring issues in care planning, infection control, and fire safety systems across multiple inspections from 2019 to 2025. While all cited deficiencies show correction dates, the persistent pattern of problems in basic care areas suggests ongoing quality challenges families should carefully investigate before choosing this facility.

Nov 26, 2025Complaint
1
0585Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Apr 29, 2025Complaint
4
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Mar 4, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 22, 2024Routine
21
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

May 22, 2024Complaint
3
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Apr 26, 2024Complaint
2
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Feb 29, 2024

$16,801

Fine

Jul 12, 2023

$8,648

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Fox Hill

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 78 of 85

Ownership & Management

Owners

Pc Gen Ct Opco Holdco LLC

Owner · Organization

100%

Pc Gen Ct Opco Topco LLC

Owner (parent company) · Organization

Pc Gen Ct Topco LLC

Owner (parent company) · Organization

Sms 2021 Trust

Owner (parent company) · Organization

Des Capital LLC

Owner (parent company) · Organization

Jrk Investments LLC

Owner (parent company) · Organization

Klugman, Jacob

Owner (parent company)

Stein, Shalom

Owner (parent company)

Sternbuch, Daniel

Owner (parent company)

Key personnel

Stein, ShalomManaging Control - Governing BodyStein, ShalomOfficer / DirectorGallagher, JamesManagerHilliard, JeffManagerHoch, RobertManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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