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Nursing HomeMedicaid

Wesley Village

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

209 Roberts Road, Pittston, PA 18640160 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 48 Google reviews

5
4
3
2
1
Wesley Village Nursing Home in Pittston, PA — Street View
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What this means for your family

Wesley Village offers a beautiful, clean campus with strong rehab outcomes for many families. However, because there are reports of inconsistent staffing and communication, we strongly recommend that you visit in person during off-peak hours and ask specific questions about the nurse-to-patient ratio and the process for reporting dietary or safety concerns.

Google Reviews

Google Reviews

48 reviews on Google
Wesley Village is a large, well-maintained campus that receives high praise for its physical environment, cleanliness, and the friendliness of its staff in independent and personal care settings. However, experiences in the skilled nursing and rehab units are polarized, with some families reporting excellent, attentive care while others cite significant concerns regarding understaffing, poor communication, and lapses in patient safety.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean9.0Activities8.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Beautiful, well-maintained campus
  • Clean and modern facilities
  • Friendly and compassionate staff
  • Effective rehab and therapy services

Concerns

  • Inadequate staffing levels leading to neglect (mentioned by 2 reviewers)
  • Poor communication and responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(4)'20(2)'22(6)'24(3)'26(2)

Distribution · 50 analyzed

5
37
4
1
3
0
2
1
1
11

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that the facility has a 1-star CMS staffing rating, could you walk me through your current staffing plan and how you ensure consistent, hands-on care for residents throughout the day and night?
  • 2I noticed that communication is a high priority for families; what is your standard process for keeping family members updated on changes in a resident's health or daily status?
  • 3I appreciate that you actively engage with feedback online; how do you use that family input to make tangible improvements to the care experience here?
  • 4With the recent health inspection findings, what specific steps have been taken to address those areas and ensure the highest standards of safety for your 160 residents?
  • 5The campus is beautiful and well-maintained, but could you tell me more about the social calendar and how you encourage residents to participate in daily activities to keep them engaged?
  • 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating immediately with their primary physician and family members?

Personalized based on this facility's data


Key Review Excerpts

The staff at UMH treated my husband like family and when it was time to discharge home, they helped us every step of the way.

Rehab patient's spouse · 2025★★★★★

The facilities were absolutely gorgeous, EXCELLENT condition and very clean. Each staff member I encountered was very courteous, friendly and professional.

Prospective resident family member · 2023★★★★★

Wesley village checked all the boxes and then some. The place is spotless and each worker was so spectacular.

Long-term resident's family · 2024★★★★★
Source: 48 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
90%
Registered nurses for medical care
Total Nursing
3.83hrs
93%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

6

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility30.4%
Worse than Avg
Here
30.4%
US
15.3%
PA
18.4%
Luzerne
18.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.6%
Worse than Avg
Here
31.6%
US
19.4%
PA
26.0%
Luzerne
24.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
PA
8.3%
Luzerne
6.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.4%
Worse than Avg
Here
25.4%
US
14.4%
PA
17.5%
Luzerne
16.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
15.5%
PA
17.7%
Luzerne
19.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
19.5%
PA
19.9%
Luzerne
19.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
81.8%
PA
69.2%
Luzerne
84.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.5%
Better than Avg
Here
91.5%
US
79.8%
PA
68.7%
Luzerne
83.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
PA
1.4%
Luzerne
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
1penalties
Near state avg (10.1)
5 complaint-triggered
$8,021 in fines

Wesley Village shows recurring deficiencies across 37 violations in six surveys, with families filing five complaint reports about safety hazards, care quality, and facility management. The most persistent issues involve fire safety and smoke barriers (appearing in multiple surveys), medication management, and resident care planning. While all deficiencies show correction dates, the pattern of repeated fire safety violations and family complaints suggests ongoing operational challenges that warrant careful evaluation during your visit.

Feb 13, 2026Routine
9
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0577Minimal · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

May 9, 2025Routine
14
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0628Minimal · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0848Minimal · PatternCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

Aug 16, 2024Complaint
3
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Jul 19, 2024Routine
12
0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

May 14, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 22, 2023Complaint
1
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Federal Penalties

Fine

Jul 19, 2024

$8,021

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wesley Village

Organization Type

nonprofit

Chain Affiliation

Chain Name

United Methodist Homes

Chain Size

2 facilities nationwide

Chain avg rating: 1.5/5 · Rank 1 of 2 (Best)

Ownership & Management

Key personnel

Augustine, EmilOfficer / DirectorBetz, EdwinOfficer / DirectorByrne Colling, KathleenOfficer / DirectorDirhan, ColemanOfficer / DirectorGrillini, CatherineOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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