Elderwood at Grand Island
Strong Medicare quality ratings; families often praise skilled and encouraging physical and occupational therapy teams. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
While the physical and occupational therapy departments receive praise, the facility's systemic issues with understaffing and poor communication pose significant risks. Families should be extremely cautious and are advised to monitor their loved ones closely, especially regarding medication administration and responsiveness to call buttons.
Google Reviews
Google Reviews
25 reviews on Google“Elderwood at Grand Island faces significant criticism regarding chronic understaffing, poor communication, and inconsistent quality of care. While some patients report positive experiences with the physical and occupational therapy teams, many families express frustration over unresponsive staff, medication errors, and inadequate attention to basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Skilled and encouraging physical and occupational therapy teams
- Clean facility environment
- Friendly reception staff
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Unprofessional or rude staff interactions with families (mentioned by 4 reviewers)
- Poor food quality and lack of dietary attention (mentioned by 3 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your therapy team receives great feedback; how do you ensure that same level of dedication and encouragement carries over into the daily nursing care?
- 2With the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance when they press their call bells?
- 3I see that you actively engage with families through your review responses; what is the best way for us to maintain open, consistent communication with the nursing team regarding our loved one's care?
- 4Regarding the dining experience, how do you accommodate specific dietary needs and ensure that mealtime is a positive, high-quality part of the resident's day?
- 5What measures are currently in place to ensure accuracy and consistency in medication management for residents?
- 6Given the recent focus on improving facility operations, what steps are being taken to ensure that all staff interactions remain professional and supportive for both residents and their visiting families?
Personalized based on this facility's data
Key Review Excerpts
“The PT & OT were excellent, skilled and fun, they worked me hard but encouragingly and worked hard for me.”
“The care aid situation was terrible, severely understaffed and to an alarming degree unprofessional.”
“You will wait up to an hour if you hit nurse button. You may not be given pillows or blankets. This happened 3 x, was told no linens available.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with fire safety systems, abuse reporting, and exit/emergency protocols, with families filing complaints about abuse reporting failures in 2023 and 2025. The most persistent problems involve fire safety equipment (sprinkler systems, smoke barriers, emergency lighting) and proper reporting of suspected abuse or neglect. While all deficiencies show correction dates, the repeated nature of fire safety violations and ongoing complaint-triggered issues about abuse reporting suggest systemic challenges that warrant careful consideration during any visit.
Dec 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 6, 2024Routine13
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 3, 2023Routine13
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 6, 2021Routine1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Elderwood at Grand Island
for profit
Chain Affiliation
Elderwood
17 facilities nationwide
Chain avg rating: 2.6/5 · Rank 3 of 17
Ownership & Management
Owners
Cole, Warren
Owner
Rubin, Jeffrey
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
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