Elderwood Assisted Living at Tonawanda
Reviewer concerns include inconsistent communication and staff training (mentioned by 2 reviewers) — investigate before committing.
based on 9 Google reviews
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What this means for your family
While some families report positive experiences with responsive management, the facility has faced serious allegations regarding staff consistency and communication. We strongly recommend scheduling an in-person tour to observe staff interactions and asking specifically about how the facility manages staff turnover and ensures consistent care protocols.
Google Reviews
Google Reviews
9 reviews on Google“Elderwood Assisted Living at Tonawanda receives highly polarized feedback, with recent reviews highlighting a stark contrast between positive experiences with management and severe allegations of neglect and systemic issues. While some families praise the responsiveness of staff and leadership, others report significant concerns regarding staff turnover, inconsistent communication, and a lack of adequate training.”
Quality Themes
Tap a score for detailsStrengths
- Responsive management leadership
- Kind and attentive staff interactions
- Consistent care for long-term residents
Concerns
- Inconsistent communication and staff training (mentioned by 2 reviewers)
- High staff turnover (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your leadership team is very hands-on; how do you ensure that same level of consistency and support is maintained across all shifts for my loved one?
- 2What specific training programs or mentorship opportunities do you have in place to help new staff members feel confident and settled in their roles?
- 3How do you keep families updated on changes in care or health status, and what is the best way for us to stay in the loop regarding daily updates?
- 4Could you walk me through how your team coordinates medical care or handles an urgent health situation if it occurs during the evening or on a weekend?
- 5What does a typical afternoon look like for residents here, and how do you encourage social engagement among those who might be a bit shy?
- 6I see that you take the time to respond to feedback online; how do you incorporate that kind of family input into your day-to-day operations to improve the resident experience?
Personalized based on this facility's data
Key Review Excerpts
“My mother resided here for over two years. I found that the staff was very responsive to her needs. Employees treated all the residents with kindness.”
“Well, ask a question of one staff member and another person will give you an entirely different answer. Communication between staff and inmates is highly inconsistent.”
“Indifferent people and rapid turnover of staff is a major concern.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
11 violations from 9 inspections
Dec 9, 2025Complaint
Resident services
Resident services
Admission standards
Nov 6, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Sep 2, 2025ComplaintCleanReport
No deficiencies found during this inspection.
May 12, 2025Complaint
Resident services
Admission standards
Jan 22, 2025Complaint
Resident services
Jan 21, 2025Complaint
Resident services
Resident services
Jun 4, 2024Routine
Resident services
Resident services
Resident services
Jun 4, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
111 Ensminger Road Operating Company, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Schofield Residence
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Mcauley Residence
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Brookdale Kenmore
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Safire Rehabilitation of Northtowns, L L C
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Elderwood at Amherst
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St Catherine Laboure Health Care Center
4.6 miNursing Home · Buffalo, NY