Elderwood at Wheatfield
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
- High staff turnover (60%)
- High RN turnover (54%)
Below average in NY · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While the physical therapy department is frequently cited as a strength, the facility has a concerning pattern of neglect and communication failures. If you choose this facility, it is critical to visit at irregular hours and be prepared to advocate daily for your loved one's basic hygiene and medication needs.
Google Reviews
Google Reviews
34 reviews on Google“Elderwood at Wheatfield receives highly polarized feedback, with a clear divide between successful short-term rehab stays and concerning experiences in long-term and memory care. While many reviewers praise the physical therapy department and specific staff members for their attentiveness, a significant number of families report serious issues with neglect, medication mismanagement, and poor communication. Potential families should be aware of recurring reports regarding understaffing and a lack of responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility environment
- Specific staff members noted for compassionate care
Concerns
- Chronic understaffing leading to neglect and slow response times (mentioned by 8 reviewers)
- Poor medication management and communication errors (mentioned by 4 reviewers)
- Low quality, unappealing, or inappropriate food service (mentioned by 4 reviewers)
- Lack of hygiene and failure to assist with basic personal care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Given the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance with personal hygiene and call-button requests?
- 3Could you walk me through your current medication management process and how you ensure accuracy and clear communication with families regarding any changes?
- 4I understand you have a strong physical and occupational therapy program; how do you integrate those services into the daily routine of residents who aren't in active therapy?
- 5What steps is the kitchen team taking to improve the quality and variety of the dining experience to better meet the nutritional and personal preferences of residents?
- 6In light of your recent CMS health inspection results, what specific changes or training programs have been implemented to improve the overall quality of care?
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT department is very good and he is progressing nicely. The nursing staff and aides are very caring and attentive to the patients.”
“My family member ended up in the hospital due to their lack of care with a 6 inch gash in their forehead and a black eye.”
“The staff was wonderful, the aides had to do everything for me. As embarrassing as it was at first they showed that its what they do and I shouldn't feel that way.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with recurring fire safety and electrical system problems across multiple inspections, plus families have filed complaints leading to findings about nursing staff shortages and accident prevention. The most frequent issues involve fire safety systems (sprinkler maintenance, smoke barriers), electrical safety, and infection control, with some problems like sprinkler system deficiencies appearing in all three surveys despite reported corrections. While all violations have correction dates, the repeated nature of safety issues and complaint-triggered findings about staffing and resident protection warrant careful consideration during any visit.
Aug 14, 2024Routine18
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 14, 2024Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 9, 2022Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 6, 2019Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Ownership & Operations
Who Operates This Facility
Elderwood at Wheatfield
for profit
Chain Affiliation
Elderwood
17 facilities nationwide
Chain avg rating: 2.6/5 · Rank 12 of 17
Ownership & Management
Owners
Cole, Warren
Owner
Rubin, Jeffrey
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
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