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Nursing HomeMedicaid

Schofield Residence

Strong Medicare quality ratings; families often praise engaging and creative activity programs. Still worth an in-person visit.

3333 Elmwood Avenue, Elmwood North · Kenmore, NY 14217120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 77 Google reviews

5
4
3
2
1
Schofield Residence Nursing Home in Kenmore, NY — Street View
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What this means for your family

While Schofield Residence offers excellent activity programming and some dedicated staff, the recent surge in reports regarding neglect, unanswered call bells, and medication delays is highly concerning. If you consider this facility, I strongly recommend visiting unannounced on a weekend and speaking directly with current residents or families to verify if staffing levels meet your loved one's specific care needs.

Google Reviews

Google Reviews

77 reviews on Google
Schofield Residence receives highly polarized reviews, with some families praising the dedicated staff and engaging activity programs, while others report severe neglect, poor hygiene, and dangerous understaffing. While some residents experience compassionate care, multiple reports of delayed medication, unanswered call bells, and unprofessional management suggest significant inconsistency in service quality. Families should be aware that experiences appear to vary drastically depending on the specific wing and shift.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean4.0Activities9.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Engaging and creative activity programs
  • Professional and helpful rehab therapy team
  • Clean and well-maintained facility environment
  • Some highly dedicated individual staff members

Concerns

  • Neglect and slow response to call bells (mentioned by 12 reviewers)
  • Poor hygiene and failure to assist with toileting/showering (mentioned by 9 reviewers)
  • Medication administration errors and delays (mentioned by 5 reviewers)
  • Unprofessional or dismissive management/nursing leadership (mentioned by 6 reviewers)
  • Understaffing, particularly on weekends (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'18(10)'20(2)'22(1)'24(13)'26(5)

Distribution · 80 analyzed

5
26
4
11
3
2
2
7
1
34

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that staffing levels are a priority, could you walk me through how you ensure consistent care and timely responses to call bells, especially during weekend shifts?
  • 2I’ve read that your rehab and activity teams are very creative; how do you integrate those engaging programs into the daily routine for residents who need more personalized attention?
  • 3Could you explain your current process for medication administration and how you track and prevent errors to ensure residents receive their treatments exactly on schedule?
  • 4I noticed your facility maintains a very clean environment; what are your specific protocols for assisting residents with personal hygiene and toileting to ensure they feel comfortable and well-cared for throughout the day?
  • 5How does your nursing leadership team stay involved on the floor to support staff and ensure that communication with families remains proactive and transparent?
  • 6I appreciate that you actively engage with feedback online; what is your process for addressing family concerns in real-time so that small issues don't become larger problems?

Personalized based on this facility's data


Key Review Excerpts

The staff is wonderful. Mom was there twice for rehab within 3 months and each time they treated her with respect and dignity. The food was always homemade, hot, and fresh.

Rehab patient's family · 2025★★★★

My wife received truly professional care at this facility! The whole experience was top notch from health professionals and also had wonderful entertainment from the activities department which helped greatly in her recovery!

Long-term resident's family · 2024★★★★★

My Dad was there for rehab... his nephrostomy tube was caught in the chair so when he stood up, the nephrostomy tube was pulled right out of his back! My Dad screamed and PT didn't even ask what was wrong or even look.

Rehab patient's family · 2025☆☆☆☆
Source: 77 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
47%
Registered nurses for medical care
Total Nursing
4.22hrs
OK
All nurses + aides combined
Staff Turnover
68%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

6

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility39.7%
Worse than Avg
Here
39.7%
US
15.3%
NY
13.8%
Erie
14.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
12.1%
NY
18.9%
Erie
13.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.2%
Worse than Avg
Here
32.2%
US
19.4%
NY
20.2%
Erie
22.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
19.5%
NY
13.3%
Erie
18.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NY
95.3%
Erie
93.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
15.4%
NY
13.8%
Erie
16.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.5%
Better than Avg
Here
94.5%
US
79.7%
NY
78.8%
Erie
74.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.3%
Better than Avg
Here
88.3%
US
81.8%
NY
77.0%
Erie
81.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
NY
1.2%
Erie
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (7.6)
2 complaint-triggered

Schofield Residence has recurring deficiencies across multiple surveys, with families filing complaints about accident prevention and communication failures. The facility shows persistent problems in fire safety systems, daily care assistance, and medication management, with some issues like fire alarm maintenance and daily care assistance appearing repeatedly across different survey years. While all deficiencies were reportedly corrected, the pattern of recurring problems in basic care areas raises concerns about sustained compliance.

Apr 9, 2025Routine
10
0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Dec 27, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 12, 2023Routine
7
0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0037Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jul 12, 2023Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Sep 22, 2021Routine
8
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0563Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Schofield Residence

Organization Type

nonprofit

Ownership & Management

Key personnel

Digiulio, LawrenceManaging Control - Governing BodyKempton, ChristopherManaging Control - Governing BodyChizuk, StevenOfficer / DirectorKoenig, ChristopherOfficer / DirectorChau, TeresaManager
Source: Medicare provider data

Contact

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References & Resources

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