Schofield Residence
Strong Medicare quality ratings; families often praise engaging and creative activity programs. Still worth an in-person visit.
based on 77 Google reviews

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What this means for your family
While Schofield Residence offers excellent activity programming and some dedicated staff, the recent surge in reports regarding neglect, unanswered call bells, and medication delays is highly concerning. If you consider this facility, I strongly recommend visiting unannounced on a weekend and speaking directly with current residents or families to verify if staffing levels meet your loved one's specific care needs.
Google Reviews
Google Reviews
77 reviews on Google“Schofield Residence receives highly polarized reviews, with some families praising the dedicated staff and engaging activity programs, while others report severe neglect, poor hygiene, and dangerous understaffing. While some residents experience compassionate care, multiple reports of delayed medication, unanswered call bells, and unprofessional management suggest significant inconsistency in service quality. Families should be aware that experiences appear to vary drastically depending on the specific wing and shift.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and creative activity programs
- Professional and helpful rehab therapy team
- Clean and well-maintained facility environment
- Some highly dedicated individual staff members
Concerns
- Neglect and slow response to call bells (mentioned by 12 reviewers)
- Poor hygiene and failure to assist with toileting/showering (mentioned by 9 reviewers)
- Medication administration errors and delays (mentioned by 5 reviewers)
- Unprofessional or dismissive management/nursing leadership (mentioned by 6 reviewers)
- Understaffing, particularly on weekends (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority, could you walk me through how you ensure consistent care and timely responses to call bells, especially during weekend shifts?
- 2I’ve read that your rehab and activity teams are very creative; how do you integrate those engaging programs into the daily routine for residents who need more personalized attention?
- 3Could you explain your current process for medication administration and how you track and prevent errors to ensure residents receive their treatments exactly on schedule?
- 4I noticed your facility maintains a very clean environment; what are your specific protocols for assisting residents with personal hygiene and toileting to ensure they feel comfortable and well-cared for throughout the day?
- 5How does your nursing leadership team stay involved on the floor to support staff and ensure that communication with families remains proactive and transparent?
- 6I appreciate that you actively engage with feedback online; what is your process for addressing family concerns in real-time so that small issues don't become larger problems?
Personalized based on this facility's data
Key Review Excerpts
“The staff is wonderful. Mom was there twice for rehab within 3 months and each time they treated her with respect and dignity. The food was always homemade, hot, and fresh.”
“My wife received truly professional care at this facility! The whole experience was top notch from health professionals and also had wonderful entertainment from the activities department which helped greatly in her recovery!”
“My Dad was there for rehab... his nephrostomy tube was caught in the chair so when he stood up, the nephrostomy tube was pulled right out of his back! My Dad screamed and PT didn't even ask what was wrong or even look.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Schofield Residence has recurring deficiencies across multiple surveys, with families filing complaints about accident prevention and communication failures. The facility shows persistent problems in fire safety systems, daily care assistance, and medication management, with some issues like fire alarm maintenance and daily care assistance appearing repeatedly across different survey years. While all deficiencies were reportedly corrected, the pattern of recurring problems in basic care areas raises concerns about sustained compliance.
Apr 9, 2025Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Dec 27, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 12, 2023Routine7
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 12, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 22, 2021Routine8
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Schofield Residence
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit schofieldcare.org
Medicare data downloads
Original nursing home datasets
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