Schoellkopf Health Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 19 Google reviews

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What this means for your family
Given the consistent and severe reports of medical neglect and poor communication in recent years, this facility presents significant risks. We strongly advise families to look elsewhere, as multiple reviewers have documented traumatic experiences involving patient safety and end-of-life care.
Google Reviews
Google Reviews
19 reviews on Google“Schoellkopf Health Center has received severe criticism in recent years regarding patient neglect, poor medical oversight, and unprofessional staff behavior. While older reviews from 2016-2019 were positive, recent feedback from families describes traumatic experiences involving infections, medication delays, and a lack of compassion during end-of-life care. Families should be aware that the facility appears to be frequently confused with the adjacent hospital, leading to potential issues with wayfinding and service expectations.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities program
- Private room availability
- Historical praise for rehab staff
Concerns
- Severe patient neglect and poor medical oversight (mentioned by 3 reviewers)
- Unprofessional, rude, or condescending staff (mentioned by 2 reviewers)
- Significant delays in medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding medication timing, what specific protocols or technology do you have in place to ensure residents receive their medications exactly as prescribed?
- 2With a focus on improving communication, what is the standard process for family members to receive timely updates regarding their loved one’s health status or any changes in care?
- 3I noticed the facility has had some recent challenges with staffing; what steps is leadership taking to improve staff retention and ensure consistent, professional support for residents?
- 4The activity program is often highlighted as a strength here—could you walk me through a typical week of engagement opportunities and how you tailor these to residents with different interests?
- 5Regarding the facility's medical oversight, how do you coordinate care between the nursing staff and attending physicians to ensure that any health concerns are addressed promptly?
- 6What is your current approach to maintaining cleanliness and sanitation standards throughout the resident living areas?
Personalized based on this facility's data
Key Review Excerpts
“Several incidents ranging from nurses not reading charts, not following medical recommendations from hospice nurses, neglect ranging from fall to leaving him covered in feces. , no compassion even at time of death.”
“They neglected her, didn’t care, weren't trained properly or whatever but she was in pain and she went back to ICU for over two weeks and died.”
“The "health care" staff and administration are completely worthless/useless. Not to mention rude and condescending.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, with recurring pest control problems appearing in three separate complaint investigations, suggesting persistent environmental issues. The facility shows deficiencies across infection control, medication management, and safety systems, with many problems appearing to cycle back across different surveys rather than being permanently resolved.
Aug 22, 2025Routine12
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Aug 22, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
May 6, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Feb 12, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 12, 2024Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Aug 22, 2023Routine11
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Schoellkopf Health Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit nfmmc.org
Medicare data downloads
Original nursing home datasets
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