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Nursing HomeMedicaid

Schoellkopf Health Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

621 Tenth Street, Niagara Falls, NY 14302120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 19 Google reviews

5
4
3
2
1
Schoellkopf Health Center Nursing Home in Niagara Falls, NY — Street View
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What this means for your family

Given the consistent and severe reports of medical neglect and poor communication in recent years, this facility presents significant risks. We strongly advise families to look elsewhere, as multiple reviewers have documented traumatic experiences involving patient safety and end-of-life care.

Google Reviews

Google Reviews

19 reviews on Google
Schoellkopf Health Center has received severe criticism in recent years regarding patient neglect, poor medical oversight, and unprofessional staff behavior. While older reviews from 2016-2019 were positive, recent feedback from families describes traumatic experiences involving infections, medication delays, and a lack of compassion during end-of-life care. Families should be aware that the facility appears to be frequently confused with the adjacent hospital, leading to potential issues with wayfinding and service expectations.

Quality Themes

Tap a score for details
FoodN/AStaff2.0Clean2.0Activities8.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Engaging activities program
  • Private room availability
  • Historical praise for rehab staff

Concerns

  • Severe patient neglect and poor medical oversight (mentioned by 3 reviewers)
  • Unprofessional, rude, or condescending staff (mentioned by 2 reviewers)
  • Significant delays in medication administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(1)'21(1)'24(3)'26(2)

Distribution · 22 analyzed

5
13
4
1
3
0
2
0
1
8

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding medication timing, what specific protocols or technology do you have in place to ensure residents receive their medications exactly as prescribed?
  • 2With a focus on improving communication, what is the standard process for family members to receive timely updates regarding their loved one’s health status or any changes in care?
  • 3I noticed the facility has had some recent challenges with staffing; what steps is leadership taking to improve staff retention and ensure consistent, professional support for residents?
  • 4The activity program is often highlighted as a strength here—could you walk me through a typical week of engagement opportunities and how you tailor these to residents with different interests?
  • 5Regarding the facility's medical oversight, how do you coordinate care between the nursing staff and attending physicians to ensure that any health concerns are addressed promptly?
  • 6What is your current approach to maintaining cleanliness and sanitation standards throughout the resident living areas?

Personalized based on this facility's data


Key Review Excerpts

Several incidents ranging from nurses not reading charts, not following medical recommendations from hospice nurses, neglect ranging from fall to leaving him covered in feces. , no compassion even at time of death.

Long-term resident's family · 2025☆☆☆☆

They neglected her, didn’t care, weren't trained properly or whatever but she was in pain and she went back to ICU for over two weeks and died.

Long-term resident's family · 2023☆☆☆☆

The "health care" staff and administration are completely worthless/useless. Not to mention rude and condescending.

Long-term resident's family · 2023☆☆☆☆
Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
60%
Registered nurses for medical care
Total Nursing
3.88hrs
95%
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.1%
Better than Avg
Here
2.1%
US
12.1%
NY
18.9%
Niagara
5.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
15.5%
NY
13.8%
Niagara
18.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
19.5%
NY
13.3%
Niagara
14.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NY
91.3%
Niagara
96.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NY
95.3%
Niagara
93.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.5%
Better than Avg
Here
12.5%
US
15.3%
NY
13.8%
Niagara
17.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
NY
77.0%
Niagara
78.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.3%
Better than Avg
Here
91.3%
US
79.8%
NY
78.8%
Niagara
80.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Mixed vs Avgs
Here
1.8%
US
1.6%
NY
1.2%
Niagara
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Above state avg (7.6)
5 complaint-triggered

Families have filed multiple complaints about this facility, with recurring pest control problems appearing in three separate complaint investigations, suggesting persistent environmental issues. The facility shows deficiencies across infection control, medication management, and safety systems, with many problems appearing to cycle back across different surveys rather than being permanently resolved.

Aug 22, 2025Routine
12
0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0730Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Aug 22, 2025Complaint
1
0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

May 6, 2025Complaint
1
0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Feb 12, 2025Complaint
2
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 12, 2024Complaint
1
0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Aug 22, 2023Routine
11
0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0111Potential for harm · PatternCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Schoellkopf Health Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Dubois, MatthewOfficer / DirectorSauvageau, PhilipOfficer / DirectorAbrams, TinaOfficer / DirectorBajwa, RajinderOfficer / DirectorBianco, CynthiaOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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