North Gate Health Care Facility
Strong Medicare quality ratings; families often praise dedicated and professional therapy (pt/ot) teams. Still worth an in-person visit.
based on 76 Google reviews
Watch North Gate Health Care Facility
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
North Gate shows a clear divide in quality; while the therapy and memory care units receive praise, the facility struggles significantly with basic nursing response times and hygiene. If you choose this facility, we strongly recommend frequent, unannounced visits to ensure your loved one's needs are being met in a timely manner.
Google Reviews
Google Reviews
76 reviews on Google“North Gate Health Care Facility receives highly polarized feedback, with some families praising the dedicated nursing and therapy staff, while others report severe neglect and systemic issues. Common criticisms include extreme delays in responding to call lights, poor medication management, and substandard food quality. Families should be aware that while some units are described as caring, there are consistent reports of understaffing and hygiene concerns.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and professional therapy (PT/OT) teams
- Compassionate nursing staff in specific units
- Well-organized admissions and respite care process
- Clean and well-maintained common areas/courtyards
Concerns
- Excessive wait times for call light response (mentioned by 14 reviewers)
- Poor medication management and timing (mentioned by 7 reviewers)
- Substandard food quality and temperature (mentioned by 6 reviewers)
- Hygiene and cleanliness issues (soiled linens, trash, odors) (mentioned by 8 reviewers)
- Understaffing leading to neglect (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is quite active with therapy services; could you explain how the nursing and therapy teams coordinate to ensure a resident's care plan is consistently followed?
- 2With a 200-resident capacity, what specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance?
- 3I understand that medication management is a critical part of daily health; what is your process for ensuring medications are administered on time and accurately?
- 4How does your team manage the dining experience to ensure that meals are served at the proper temperature and meet the nutritional preferences of the residents?
- 5I appreciate that your team is active in responding to feedback online; how do you use that family input to improve the daily cleanliness and hygiene standards in the living areas?
- 6Given the current staffing levels, how do you ensure that residents receive consistent attention and support throughout the evening and overnight shifts?
Personalized based on this facility's data
Key Review Excerpts
“Both of my parents were/are there. Their dementia unit is second to none! The nursing staff is compassionate and they love the patients.”
“The first night my grandmother was there it took them hours to get her pain medicine... You hit the call button, expect it to take an hour before someone responds.”
“My husband was a resident at Northgate for the last 25 months of his life. I spent 2 to 4 hours, of almost every day of those 2+ years at his room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
North Gate Health Care Facility has concerning patterns of fire safety violations and care quality issues, with families filing reports that triggered inspections for resident protection failures and inadequate daily care assistance. The facility shows recurring problems with fire safety systems, resident care planning, and basic care delivery across multiple surveys from 2019-2024. While all deficiencies show correction dates, the repeated nature of safety and care issues suggests ongoing challenges with maintaining consistent standards.
Jan 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 30, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 13, 2024Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Mar 13, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 17, 2022Routine7
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Jul 24, 2019Routine3
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Ownership & Operations
Who Operates This Facility
North Gate Health Care Facility
for profit
Chain Affiliation
The Mcguire Group
6 facilities nationwide
Chain avg rating: 4.2/5 · Rank 4 of 6
Ownership & Management
Owners
Vestra Spv1 LLC
Owner · Organization
Vestra Spv2 LLC
Owner · Organization
Farbenblum, Edward
Owner (parent company)
Lieberman, Orly
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit mcguiregroup.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Brookdale Niagara Memory Care
1.5 miAssisted Living · North Tonawanda, NY
Brookdale Niagara Assisted Living
1.6 miAssisted Living · North Tonawanda, NY
Elderwood at Wheatfield
2.3 miNursing Home · Niagara Falls, NY
Dosberg Manor
5.9 miAssisted Living · Amherst, NY
Elderwood Assisted Living at Tonawanda
6.0 miAssisted Living · Tonawanda, NY
Ken-Ton Enriched Housing
6.1 miAssisted Living · Kenmore, NY