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Nursing HomeMedicaid Investigative

Green Hills Center for Rehabilitation and Healing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3939 Hillsboro Circle, Nashville, TN 37215150 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 161 Google reviews

5
4
3
2
1
Green Hills Center for Rehabilitation and Healing Nursing Home in Nashville, TN — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (10 vs median 5.0)
  • High staff turnover (69%)

Below average in TN · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $16,801 in fines

Source: Medicare data

What this means for your family

While this facility has a strong therapy department and a clean, welcoming lobby, the frequency of reports regarding patient neglect and hygiene is concerning. We strongly advise families to conduct unannounced visits and closely monitor medication administration if choosing this facility.

Google Reviews

Google Reviews

161 reviews on Google
Green Hills Center for Rehabilitation and Healing receives polarized feedback, with many reviewers praising the facility's cleanliness, friendly staff, and effective physical therapy programs. However, a significant number of families report severe neglect, including patients left in soiled conditions for extended periods, medication errors, and missing personal belongings. Potential families should be aware that while some experiences are highly positive, there is a recurring pattern of complaints regarding understaffing and poor responsiveness to basic patient needs.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean6.0Activities7.0Meds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Clean and well-maintained facility
  • Friendly and welcoming front-desk staff
  • Strong communication from specific management members

Concerns

  • Neglect and hygiene issues (patients left in soiled bedding/diapers) (mentioned by 12 reviewers)
  • Medication management errors and delays (mentioned by 8 reviewers)
  • Staff unresponsiveness to call lights (mentioned by 7 reviewers)
  • Loss of personal belongings and clothing (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'16(3)'18(3)'20(3)'22(23)'24(34)'26(6)

Distribution · 163 analyzed

5
104
4
13
3
3
2
3
1
40

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2Given that physical and occupational therapy are noted as strengths here, how do you ensure that progress in therapy is consistently supported by the nursing staff throughout the rest of the day?
  • 3We want to ensure our loved one feels comfortable and clean; what is your specific protocol for monitoring hygiene needs and responding to call lights in a timely manner?
  • 4How does your nursing team manage the medication administration process to ensure accuracy and prevent delays for residents?
  • 5With 150 residents, how do you track and safeguard personal belongings and clothing to ensure they don't go missing?
  • 6What steps are being taken to address the recent health inspection findings to ensure the highest standards of care for your residents?

Personalized based on this facility's data


Key Review Excerpts

The staff was amazing and very attentive with all of mom's concerns. Joe Garafola was absolute above and beyond with his services for mom.

Long-term resident's family · 2021☆☆☆☆

My father is here for rehabilitation. He has a chronic illness and has spent time in several such facilities over the years. This facility is hands down the best we have experienced.

Rehab patient's family · 2023★★★★★

She was transferred there to help with the process of healing her legs. The moment she got there she was ignored and told they only come every 2.5 hours to change the patients. She’s bed ridden and cannot get to the bathroom without help so she was left sitting in her own urine in the bed for hours.

Long-term resident's family · 2025☆☆☆☆
Source: 161 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
78%
Registered nurses for medical care
Total Nursing
4.12hrs
OK
All nurses + aides combined
Staff Turnover
65%
Lower is better (< 30% = good)
RN Turnover
28%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
15.3%
TN
18.5%
Davidson
23.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility87.8%
Mixed vs Avgs
Here
87.8%
US
93.4%
TN
89.5%
Davidson
76.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
15.4%
TN
16.9%
Davidson
12.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.3%
Worse than Avg
Here
29.3%
US
19.4%
TN
20.1%
Davidson
22.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.1%
Mixed vs Avgs
Here
28.1%
US
19.5%
TN
31.9%
Davidson
23.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility87.2%
Mixed vs Avgs
Here
87.2%
US
95.5%
TN
94.5%
Davidson
86.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.8%
Better than Avg
Here
82.8%
US
79.7%
TN
79.8%
Davidson
66.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.8%
Better than Avg
Here
83.8%
US
81.8%
TN
79.4%
Davidson
69.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
TN
1.6%
Davidson
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
3penalties
Well above state avg (5.9)
12 complaint-triggered
$16,801 in fines

This facility has concerning patterns with 12 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve accident prevention and safety supervision, care planning, and resident dignity and rights. Recent 2024 complaints involved serious issues including abuse protection failures, while a 2025 survey found continued problems with safety, food service, and infection control, suggesting some issues persist despite reported corrections.

Feb 4, 2025Routine
16
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Feb 6, 2024Complaint
11
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Feb 5, 2024Complaint
1
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 7, 2020Routine
16
0656Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Feb 13, 2019Routine
19
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0024Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0032Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0033Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish methods for sharing information.

0034Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide a means of sharing information on occupancy/needs.

0035Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0036Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Federal Penalties

Fine

Feb 5, 2024

$8,400

Fine

Feb 5, 2024

$8,401

Payment Denial

Feb 5, 2024

6-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Green Hills Center for Rehabilitation and Healing

Organization Type

for profit

Chain Affiliation

Chain Name

Carerite Centers

Chain Size

34 facilities nationwide

Chain avg rating: 3.4/5 · Rank 28 of 34

Ownership & Management

Owners

Md Friedman Family 2017 Trust

Owner · Organization

39%

Neal Einhorn Family 2017 Trust

Owner · Organization

39%

Schwartz, Eliezer

Owner

7%

Key personnel

Einhorn, NealManaging Control - Governing BodyFriedman, MarkManaging Control - Governing BodyFriedman, MarkOfficer / DirectorCannon, MackenzieManagerRossi, AlexandriaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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