Durham Nursing & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High RN turnover (67%)
Below average in NC · Below recommended RN staffing · Below chain average · $129,754 in fines
What this means for your family
While recent reviews suggest a positive shift in activities and leadership, the facility has a documented history of severe hygiene and staffing failures. If you consider this facility, conduct an unannounced visit to inspect room cleanliness and ask specifically about the current ratio of nursing staff to residents during night and weekend shifts.
Google Reviews
Google Reviews
39 reviews on Google“Durham Nursing & Rehabilitation Center has a history of severe complaints regarding facility cleanliness, including reports of roaches and poor maintenance, as well as significant concerns about understaffing and neglect. While recent reviews from 2025 and 2026 highlight improvements in activities and a more welcoming environment under new leadership, the facility's long-term reputation remains heavily impacted by past reports of substandard care.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and creative activities program
- Recent efforts to improve staffing and leadership
- Helpful and attentive individual staff members
Concerns
- Presence of pests (roaches/ants) in rooms and beds (mentioned by 4 reviewers)
- Chronic understaffing and lack of resident supervision (mentioned by 5 reviewers)
- Poor hygiene and lack of basic resident care (bathing/showering) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has been putting a lot of energy into the activities program lately; could you share some of the favorite resident activities from this past month?
- 2With the recent focus on leadership and staffing improvements, what specific changes have been implemented to ensure residents receive consistent daily assistance with hygiene and bathing?
- 3What is your current protocol for maintaining room cleanliness and pest control, and how often are these areas inspected to ensure a comfortable living environment?
- 4Given the current CMS staffing rating, how does your team ensure that residents are adequately supervised and that their individual needs are met promptly throughout the day and night?
- 5Can you walk me through your process for medication management and how you ensure accuracy and safety for residents who require complex care?
- 6How do you handle communication with families regarding changes in a resident's health status or medical emergencies, and what is the typical response time for these updates?
Personalized based on this facility's data
Key Review Excerpts
“Jamie makes every day better for the residents and is a joy to be around. Thank you, Jamie, for all the hard work you do!”
“The staff that our family has come to know (and love) since my Daddy came here in June for cancer treatment at Duke are at the center of why there are 5 stars on this review.”
“My dad had roaches in his bed and climbing the walls. The staff does not take care of their patients. You have to beg them to give a loved a bath/shave.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 23 of 70 deficiencies, with concerning patterns in abuse protection, medication management, and quality oversight. Issues span multiple surveys from 2022-2024, including failures to protect residents from abuse, medication errors, inadequate reporting of incidents to families, and persistent problems with quality assurance systems. While all deficiencies show correction dates, the recurring nature across complaint investigations suggests ongoing care quality challenges families should investigate thoroughly before placement.
Jan 16, 2025Routine12
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 5, 2024Complaint9
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 31, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 9, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Mar 6, 2024Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 14, 2023Routine17
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Nov 5, 2024
$86,473
Fine
May 9, 2024
$10,033
Fine
Mar 6, 2024
$33,248
Ownership & Operations
Who Operates This Facility
Durham Nursing & Rehabilitation Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 3.3/5 · Rank 8 of 11
Ownership & Management
Owners
Lbs Capital Holdings LLC
Owner · Organization
Nc Royal Healthcare LLC
Owner · Organization
Bornstein, Yisroel
Owner
Hirsch, Nisson
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit durhamnursingrehab.com
Medicare data downloads
Original nursing home datasets
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