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Nursing HomeMedicaid Investigative

Durham Nursing & Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

411 S Lasalle Street, Durham, NC 27705126 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 39 Google reviews

5
4
3
2
1
Durham Nursing & Rehabilitation Center Nursing Home in Durham, NC — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • High RN turnover (67%)

Below average in NC · Below recommended RN staffing · Below chain average · $129,754 in fines

Source: Medicare data

What this means for your family

While recent reviews suggest a positive shift in activities and leadership, the facility has a documented history of severe hygiene and staffing failures. If you consider this facility, conduct an unannounced visit to inspect room cleanliness and ask specifically about the current ratio of nursing staff to residents during night and weekend shifts.

Google Reviews

Google Reviews

39 reviews on Google
Durham Nursing & Rehabilitation Center has a history of severe complaints regarding facility cleanliness, including reports of roaches and poor maintenance, as well as significant concerns about understaffing and neglect. While recent reviews from 2025 and 2026 highlight improvements in activities and a more welcoming environment under new leadership, the facility's long-term reputation remains heavily impacted by past reports of substandard care.

Quality Themes

Tap a score for details
FoodN/AStaff3.0Clean2.0Activities9.0Meds1.0Memory1.0Comms3.0ValueN/A

Strengths

  • Engaging and creative activities program
  • Recent efforts to improve staffing and leadership
  • Helpful and attentive individual staff members

Concerns

  • Presence of pests (roaches/ants) in rooms and beds (mentioned by 4 reviewers)
  • Chronic understaffing and lack of resident supervision (mentioned by 5 reviewers)
  • Poor hygiene and lack of basic resident care (bathing/showering) (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(1)'21(9)'23(2)'25(2)'26(11)

Distribution · 40 analyzed

5
17
4
5
3
1
2
0
1
17

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed the facility has been putting a lot of energy into the activities program lately; could you share some of the favorite resident activities from this past month?
  • 2With the recent focus on leadership and staffing improvements, what specific changes have been implemented to ensure residents receive consistent daily assistance with hygiene and bathing?
  • 3What is your current protocol for maintaining room cleanliness and pest control, and how often are these areas inspected to ensure a comfortable living environment?
  • 4Given the current CMS staffing rating, how does your team ensure that residents are adequately supervised and that their individual needs are met promptly throughout the day and night?
  • 5Can you walk me through your process for medication management and how you ensure accuracy and safety for residents who require complex care?
  • 6How do you handle communication with families regarding changes in a resident's health status or medical emergencies, and what is the typical response time for these updates?

Personalized based on this facility's data


Key Review Excerpts

Jamie makes every day better for the residents and is a joy to be around. Thank you, Jamie, for all the hard work you do!

General visitor · 2026★★★★★

The staff that our family has come to know (and love) since my Daddy came here in June for cancer treatment at Duke are at the center of why there are 5 stars on this review.

Long-term resident's family · 2024★★★★★

My dad had roaches in his bed and climbing the walls. The staff does not take care of their patients. You have to beg them to give a loved a bath/shave.

Long-term resident's family · 2023☆☆☆☆
Source: 39 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.24hrs
32%
Registered nurses for medical care
Total Nursing
1.81hrs
44%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
82%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
15.4%
NC
14.1%
Durham
13.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
12.1%
NC
5.4%
Durham
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.6%
Better than Avg
Here
10.6%
US
15.3%
NC
20.2%
Durham
20.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
93.4%
NC
91.7%
Durham
87.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.9%
Mixed vs Avgs
Here
19.9%
US
19.5%
NC
21.5%
Durham
11.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility89.9%
Mixed vs Avgs
Here
89.9%
US
95.5%
NC
94.1%
Durham
88.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.2%
Better than Avg
Here
87.2%
US
81.8%
NC
80.1%
Durham
83.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.9%
Worse than Avg
Here
75.9%
US
79.7%
NC
78.1%
Durham
81.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
1.6%
NC
1.5%
Durham
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
3penalties
Near state avg (5.6)
18 complaint-triggered
$129,754 in fines

Families have repeatedly filed complaints triggering 23 of 70 deficiencies, with concerning patterns in abuse protection, medication management, and quality oversight. Issues span multiple surveys from 2022-2024, including failures to protect residents from abuse, medication errors, inadequate reporting of incidents to families, and persistent problems with quality assurance systems. While all deficiencies show correction dates, the recurring nature across complaint investigations suggests ongoing care quality challenges families should investigate thoroughly before placement.

Jan 16, 2025Routine
12
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Nov 5, 2024Complaint
9
0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0745Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 31, 2024Complaint
2
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

May 9, 2024Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Mar 6, 2024Complaint
5
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0867Actual harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 14, 2023Routine
17
0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Federal Penalties

Fine

Nov 5, 2024

$86,473

Fine

May 9, 2024

$10,033

Fine

Mar 6, 2024

$33,248

Ownership & Operations

Who Operates This Facility

Owner / Operator

Durham Nursing & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Lifeworks Rehab

Chain Size

66 facilities nationwide

Chain avg rating: 3.3/5 · Rank 8 of 11

Ownership & Management

Owners

Lbs Capital Holdings LLC

Owner · Organization

20%

Nc Royal Healthcare LLC

Owner · Organization

50%

Bornstein, Yisroel

Owner

20%

Hirsch, Nisson

Owner

10%

Key personnel

Bornstein, YisroelOfficer / DirectorHirsch, NissonOfficer / DirectorMcneill, StaceyManagerLbs Capital Holdings LLCAdp of the SnfNc Royal Healthcare LLCAdp of the Snf
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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