Croasdaile Village
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.
based on 152 Google reviews
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What this means for your family
Croasdaile Village is an excellent choice for independent living, offering a vibrant community and extensive amenities. However, families considering the Pavilion skilled nursing or memory care units should exercise caution; multiple reviewers have reported concerns regarding staffing levels and hygiene. We strongly recommend conducting a site visit specifically in the nursing wing and asking management for their current staff-to-resident ratio.
Google Reviews
Google Reviews
152 reviews on Google“Croasdaile Village is a large, well-regarded Continuing Care Retirement Community (CCRC) that receives high praise for its beautiful campus, active social environment, and professional rehabilitation services. While independent living residents report a high quality of life, some families of residents in the Pavilion skilled nursing and memory care units have raised serious concerns regarding staffing shortages, hygiene standards, and communication with management.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Active social and activity calendar
- Professional and effective rehabilitation therapy
- Welcoming and friendly independent living community
Concerns
- Staffing shortages leading to neglect in skilled nursing/Pavilion (mentioned by 4 reviewers)
- Poor communication and unprofessional conduct by administrative staff (mentioned by 2 reviewers)
- Inconsistent quality of care in memory care/full-care units (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how well-maintained and beautiful the campus is; how do you ensure the outdoor spaces stay accessible and engaging for residents year-round?
- 2With such a vibrant social and activity calendar, how do you help new residents find groups or hobbies that match their specific interests?
- 3What steps are in place to ensure consistent communication between the administrative team and families regarding a resident's daily care?
- 4How does the nursing team manage staffing levels during busy shifts to ensure every resident receives attentive, personalized care?
- 5Could you describe the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 6For residents who may need more specialized support, how do you ensure the quality of care remains high and consistent within the memory care unit?
Personalized based on this facility's data
Key Review Excerpts
“My Dad stayed at the Croasdaile Healthcare Center to rehab after his knee replacement surgery in January. Everyone there was professional, friendly and the lady in the admitting office that helped organize him being transferred there from Duke went above and beyond helping us navigate all the paperwork.”
“My only complaint has to do with the full-care unit. Pavilion Care for my wife who was aphasic was not consistently what I would have wanted. The aides ranged from the very caring to the indifferent to the occasional sullen and unpleasant one.”
“They are short staffed and my mother for the 1st year kept getting U.T.I from them letting her sit in her own waste for a long period of time.. This year I've learned that they will call an treating to throw mom out if I didn't call them”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Croasdaile Village has a mixed record with 11 deficiencies across 4 surveys, primarily involving building safety systems and resident assessments. The facility has struggled with medication management (showing error rates above 5%), fire safety features like elevator controls and smoke doors, and timely submission of resident assessment data. Most issues appear corrected by the facility, though assessment data transmission problems have recurred in recent surveys, suggesting ongoing administrative challenges.
Aug 14, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jul 11, 2024Routine3
Construction Deficiencies
Use approved construction type or materials.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Feb 23, 2023Routine5
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 4, 2021Routine1
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Federal Penalties
Fine
Apr 8, 2026
$15,185
Fine
Aug 30, 2024
$15,405
Ownership & Operations
Who Operates This Facility
Croasdaile Village
nonprofit
Chain Affiliation
Life Care Services
45 facilities nationwide
Chain avg rating: 4.0/5 · Rank 11 of 20 (Best)
Ownership & Management
Owners
The United Methodist Retirement Homes, Incorporated
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
152 reviews from families & visitors
Official Website
Visit croasdailevillage.org
Medicare data downloads
Original nursing home datasets
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