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Strong Medicare quality ratings; public reviewers often praise beautiful, clean, and well-maintained facility. Still worth an in-person visit.
based on 281 Google reviews
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Hillcrest Convalescent Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: beautiful, clean, and well-maintained facility and professional and attentive rehabilitation therapy team. Review the component ratings and current source records before deciding.
Hillcrest Convalescent Center is widely praised for its beautiful, clean, and hotel-like environment, with many families highlighting the professional and compassionate nursing and therapy staff. However, a minority of reviewers report serious concerns regarding inconsistent care quality, long response times for call buttons, and high private-pay costs. While most visitors have positive experiences, families should be aware of these potential lapses in responsiveness and the financial requirements.
Quality Themes
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Concerns
Rating Trends
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Distribution · 176 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The first night there when Mom was confused and anxious, the nurse’s assistant (CNA) sat with her and helped calm her until she went to sleep.”
“Typical wait time after the help button was pressed was 45 minutes. And they did not know whether she rang because she fell or needed a fork.”
“The PT here are fantastic they make sure they meet your requirements as well as their requirements to get you back to normal as possible but mostly safety.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
8
measures
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Hillcrest Convalescent Center has 15 building and safety deficiencies across three surveys, primarily involving fire safety systems, electrical systems, and building construction issues. All violations have been corrected by the facility, though fire safety problems persist across multiple inspections from 2022 to 2025, suggesting ongoing maintenance challenges with sprinkler systems and smoke barriers that families should inquire about during visits.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Hillcrest Convalescent Center
for profit
Owners
Hoover, Nadine
Owner
Hoover, William
Owner
Smith, Lenwood
Owner
Smith, Thomas
Owner
Smith, Valerie
Owner
Tattersall, Crystal
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
281 reviews from families & visitors
Official Website
Visit hillcrestnc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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