Hillcrest Convalescent Center
Strong Medicare quality ratings; families often praise beautiful, clean, and well-maintained facility. Still worth an in-person visit.
based on 279 Google reviews
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What this means for your family
Hillcrest is highly regarded for its beautiful environment and effective rehabilitation therapy, making it a strong choice for post-surgical recovery. However, families should be aware of the high private-pay entry requirements and should proactively monitor call-light response times, as some families have noted delays in staff assistance.
Google Reviews
Google Reviews
279 reviews on Google“Hillcrest Convalescent Center is widely praised for its beautiful, clean, and hotel-like environment, with many families highlighting the professional and compassionate nursing and therapy staff. However, a minority of reviewers report serious concerns regarding inconsistent care quality, long response times for call buttons, and high private-pay costs. While most visitors have positive experiences, families should be aware of these potential lapses in responsiveness and the financial requirements.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, clean, and well-maintained facility
- Professional and attentive rehabilitation therapy team
- Welcoming and friendly nursing and support staff
- Efficient and secure visitor check-in process
Concerns
- Slow response times to call buttons (mentioned by 2 reviewers)
- Inconsistent quality of care and unprofessional behavior (mentioned by 3 reviewers)
- High private-pay costs and financial accessibility (mentioned by 2 reviewers)
- Parking availability issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 174 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such an impressive 5-star CMS rating for staffing, how do you ensure that the nursing team remains attentive to residents' needs during the busier shifts?
- 2We've heard wonderful things about your rehabilitation therapy team; could you tell us more about how they work with residents to meet their specific recovery goals?
- 3What is the typical process for responding to call buttons, and how do you manage workloads to ensure no resident is left waiting too long?
- 4Could you describe what a typical day of social activities and engagement looks like for the residents here at Hillcrest?
- 5In the event of a medical emergency during the night, what are the specific protocols in place to ensure immediate care?
- 6Since we'll be visiting often, are there any specific tips for navigating the visitor check-in or finding parking during peak hours?
Personalized based on this facility's data
Key Review Excerpts
“The first night there when Mom was confused and anxious, the nurse’s assistant (CNA) sat with her and helped calm her until she went to sleep.”
“Typical wait time after the help button was pressed was 45 minutes. And they did not know whether she rang because she fell or needed a fork.”
“The PT here are fantastic they make sure they meet your requirements as well as their requirements to get you back to normal as possible but mostly safety.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
8
measures
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hillcrest Convalescent Center has 15 building and safety deficiencies across three surveys, primarily involving fire safety systems, electrical systems, and building construction issues. All violations have been corrected by the facility, though fire safety problems persist across multiple inspections from 2022 to 2025, suggesting ongoing maintenance challenges with sprinkler systems and smoke barriers that families should inquire about during visits.
Feb 21, 2025Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 14, 2023Routine6
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jul 14, 2022Routine7
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Ownership & Operations
Who Operates This Facility
Hillcrest Convalescent Center
for profit
Ownership & Management
Owners
Hoover, Nadine
Owner
Hoover, William
Owner
Smith, Lenwood
Owner
Smith, Thomas
Owner
Smith, Valerie
Owner
Tattersall, Crystal
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
279 reviews from families & visitors
Official Website
Visit hillcrestnc.com
Medicare data downloads
Original nursing home datasets
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