Pettigrew Rehabilitation Center
Strong Medicare quality ratings; families often praise highly skilled and motivated physical/occupational therapy team. Still worth an in-person visit.
based on 81 Google reviews
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What this means for your family
While the rehabilitation therapy team is consistently praised for their expertise and dedication, the facility suffers from recurring, serious complaints regarding nursing responsiveness and basic hygiene. If you choose this facility, ensure you have a plan for frequent family visits to monitor care, and specifically ask administration how they handle call-button response times and the security of personal belongings.
Google Reviews
Google Reviews
81 reviews on Google“Pettigrew Rehabilitation Center receives highly polarized reviews, with many families praising the therapy department while others report severe neglect and staffing shortages. While some visitors highlight a clean facility and professional rehab staff, numerous reports of call buttons being ignored, poor hygiene, and lost personal belongings suggest significant inconsistencies in daily care. Families should be aware that experiences appear highly dependent on individual staff performance and shift timing.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and motivated physical/occupational therapy team
- Clean and well-maintained facility environment
- Responsive administrative staff for some families
- Professional and caring nursing staff noted by some long-term families
Concerns
- Severe understaffing leading to long response times for call lights (mentioned by 12 reviewers)
- Poor hygiene and neglect of basic resident needs (toileting, changing) (mentioned by 9 reviewers)
- Theft or loss of personal belongings and clothing (mentioned by 3 reviewers)
- Inconsistent medication management and administration (mentioned by 3 reviewers)
- Difficulty communicating with staff or reaching administration by phone (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high volume of residents, what specific protocols are in place to ensure call lights are answered promptly and resident hygiene needs are met in a timely manner?
- 2I noticed the therapy team is highly regarded here; how do you integrate their rehabilitation plans with the daily nursing care to ensure consistent progress for residents?
- 3What systems do you have in place to ensure medication management is accurate and that families are kept in the loop regarding any changes to a resident's treatment plan?
- 4To help us feel more comfortable with the transition, what security measures or tracking systems do you use to prevent the loss of personal belongings and clothing?
- 5I appreciate that your team actively responds to feedback online; what is the best way for us to maintain open, direct communication with the administration once our family member is settled in?
- 6What does the daily social and activity schedule look like to ensure residents remain engaged and active outside of their therapy sessions?
Personalized based on this facility's data
Key Review Excerpts
“My mother was put in her bed with no access to her call button or phone, she was denied a bed pan, told to go in her diaper and left in a soiled diaper because the aide was delivering meals and couldn’t let them get cold!”
“The facility is an older facility and the house keeping staff work just as hard as the nursing staff to maintain an odor free facility.....”
“The staff at Pettigrew are nothing short of amazing. They didn't just provide medical care; they saw the person inside and made his time there truly productive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pettigrew Rehabilitation Center has concerning recurring issues across multiple surveys, with families filing complaints about wound care and nursing supervision. The facility repeatedly struggles with resident assessment, medication management, and building safety systems, with the same problems appearing across different inspection periods suggesting persistent operational challenges. While most deficiencies show correction dates, the pattern of recurring violations in core care areas warrants careful consideration during any visit.
Mar 7, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 18, 2024Routine8
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Apr 18, 2024Complaint1
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
May 5, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 9, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Pettigrew Rehabilitation Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 40 of 43 (Worst)
Ownership & Management
Owners
Sovereign Carolina Holdings LLC
Owner · Organization
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Mangine, John
Owner (parent company)
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit pettigrewrehab.com
Medicare data downloads
Original nursing home datasets
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