Pruitthealth-Durham
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 140 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 4.0)
Below average in NC · Below recommended RN staffing · Below chain average · $30,303 in fines · Abuse citation
What this means for your family
PruittHealth-Durham's rehab unit is frequently praised for its therapy team, making it a potential option for short-term recovery. However, the facility has a recurring pattern of severe neglect in long-term care areas, including unaddressed call bells and poor hygiene. If you choose this facility, ensure you have a plan for frequent, daily in-person visits to monitor your loved one's care.
Google Reviews
Google Reviews
140 reviews on Google“PruittHealth-Durham receives highly polarized feedback, with a clear divide between the skilled rehab unit and long-term care floors. While many families praise the rehab therapy team and specific staff members for their compassion, numerous reviewers report severe neglect, including unaddressed call bells, poor hygiene, and inadequate staffing on long-term care units. Families should be aware of significant concerns regarding communication, cleanliness, and the consistency of care provided to long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate individual staff members
- Helpful admissions and administrative support
- Clean, well-maintained rehab unit
Concerns
- Severe understaffing leading to neglect (mentioned by 18 reviewers)
- Poor hygiene and lack of incontinence care (mentioned by 12 reviewers)
- Unresponsive call bells and slow response times (mentioned by 9 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 7 reviewers)
- Unsanitary facility conditions (smells, mildew, dirty rooms) (mentioned by 7 reviewers)
- Inadequate or cold food service (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 143 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy programs; could you tell us more about how the rehab team works with residents?
- 2With the administrative team being so helpful during the admissions process, how can we best stay in touch with management regarding our loved one's care?
- 3How do you ensure that call bells are answered promptly and that staff are available for immediate assistance during the night?
- 4What steps are being taken to ensure the dining areas and resident rooms are kept consistently clean and fresh?
- 5Could you describe the daily schedule for social activities and how you keep residents engaged with the community?
- 6How does the nursing team manage medication schedules and ensure there is clear communication with families about any changes?
Personalized based on this facility's data
Key Review Excerpts
“The 1st Floor skilled level care, especially the recovery therapists, is very good. They are kind, caring, well staffed and did a pretty god job with our loved one. Since she seemed to do well on the skilled recovery floor, we decided to let Mom stay as a long term resident. We did not know what we were in for! Those floors look nothing like the photos.”
“My sister was sent here from the hospital for rehabilitation. I always say you have to love your job when it comes to health care. My sister was calling me saying no one had checked on her and hadn't been changed. She was left for hours and no one came to her room to even check on her.”
“The administrator (Joseph Dawson) and DON (Evelyn Freeman) are unprofessional and unresponsive to concerns. The administrator is not personable and does not seem willing to help when concerns are raised. Communication is poor, and issues are not addressed in a timely or caring manner.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring problems, with several families filing complaints triggering investigations over safety and care issues. The most frequent problem areas involve medication management, fire safety systems, and resident assessment procedures. While the facility has corrected all cited deficiencies, the persistent recurrence of medication errors and safety violations across multiple surveys suggests ongoing operational challenges that families should carefully evaluate before considering placement.
Jun 13, 2025Complaint5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Apr 4, 2025Routine15
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Apr 4, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 19, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 12, 2024Routine13
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jan 12, 2024Complaint1
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Federal Penalties
Fine
Jun 13, 2025
$34,632
Ownership & Operations
Who Operates This Facility
Pruitthealth-Durham
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 71 of 94
Ownership & Management
Owners
United Health Services of North Carolina INC
Owner · Organization
Durham Healthcare Properties, INC
Owner (parent company) · Organization
J Paige Pruitt Trust
Owner (parent company) · Organization
Lisa P Hamby Trust
Owner (parent company) · Organization
Neil L Pruitt Jr Trust
Owner (parent company) · Organization
Nwp 2020 Child Trust Fbo Neil L Pruitt Jr
Owner (parent company) · Organization
United Health Services INC
Owner (parent company) · Organization
Pruitt, Neil
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
140 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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