Leonard Florence Center for Living
Strong Medicare quality ratings; families often praise modern, home-like facility design. Still worth an in-person visit.
based on 46 Google reviews
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What this means for your family
The Leonard Florence Center offers a modern, home-like environment with highly-rated physical therapy, which many families find beneficial for recovery. However, there is a concerning pattern of reports regarding nursing neglect and poor communication. We strongly advise families to conduct frequent, unannounced visits and to establish a clear, documented communication plan with nursing leadership upon admission.
Google Reviews
Google Reviews
46 reviews on Google“The Leonard Florence Center for Living receives polarized feedback, with many families praising its home-like environment, high-quality physical therapy, and modern facility design. However, there are recurring, serious reports of neglect, poor communication, and inadequate nursing care, particularly regarding hygiene and responsiveness to medical concerns. Families should be aware that while many have excellent experiences, others have reported significant failures in patient safety and staff accountability.”
Quality Themes
Tap a score for detailsStrengths
- Modern, home-like facility design
- Effective physical and occupational therapy
- Clean, well-maintained environment
- Personalized dining options
Concerns
- Neglect and poor nursing care leading to bed sores or hygiene issues (mentioned by 4 reviewers)
- Lack of communication from management and nursing staff (mentioned by 4 reviewers)
- Staff rudeness or perceived lack of compassion (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very modern, home-like design; how do you ensure that this environment stays personalized and comfortable for residents on a daily basis?
- 2Given that physical and occupational therapy are noted strengths here, how do you integrate those services into a resident's daily activity schedule?
- 3I see that management is active in responding to feedback online; what is the best way for families to maintain open, consistent communication with the nursing team regarding their loved one's care?
- 4Could you walk me through your protocols for skin integrity and hygiene monitoring, especially for residents who may require extra assistance with mobility?
- 5How does your team approach medication management and oversight to ensure accuracy and timely administration for residents?
- 6What specific support and engagement programs are in place for residents in the memory care unit to ensure they feel connected and well-supported?
Personalized based on this facility's data
Key Review Excerpts
“I love how home-like the facility is. The unit is bright and the staff always greeted us with a smile when we visited. This is NOT a nursing home. This was a home away from home where my mom got the care she needed to get back to her home safely.”
“The food is great and you have your own room and every floor has only 10 people and your own cook so you can eat at a dining room table or your own room.”
“My 96 year old mother was left in her chair for hours, developing a bed sore. She was supposed to receive nutritional supplements, I had to ask several times. Communication is terrible, social workers are temps and not really helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems with medication management, with the same medication error and labeling issues appearing in both 2023 and 2025 surveys, suggesting persistent challenges in pharmacy services. Additional deficiencies involved resident rights and care planning standards, with one complaint filed by families regarding respectful treatment and personal belongings. While all violations were corrected, the repeat medication management problems indicate ongoing operational difficulties that families should discuss during visits.
Nov 20, 2025Routine2
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 25, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Sep 14, 2023Routine5
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Ownership & Operations
Who Operates This Facility
Leonard Florence Center for Living
nonprofit
Chain Affiliation
Chelsea Jewish Lifecare
5 facilities nationwide
Chain avg rating: 4.8/5 · Rank 2 of 5 (Best)
Ownership & Management
Owners
Chelsea Jewish Lifecare INC
Owner · Organization
Legacy Lifecare INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit chelseajewish.org
Medicare data downloads
Original nursing home datasets
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