Nursing HomeMedicaid Medicare 5-star

Leonard Florence Center for Living

Strong Medicare quality ratings; public reviewers often praise modern, home-like facility design. Still worth an in-person visit.

165 Captain's Row, Chelsea, MA 02150|100 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 46 Google reviews

(617) 887-0001 Directions Website

Street View

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What this means for your family

Leonard Florence Center for Living has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: modern, home-like facility design and effective physical and occupational therapy. Review the component ratings and current source records before deciding.

Google Reviews

51 public Google reviews available

The Leonard Florence Center for Living receives polarized feedback, with many families praising its home-like environment, high-quality physical therapy, and modern facility design. However, there are recurring, serious reports of neglect, poor communication, and inadequate nursing care, particularly regarding hygiene and responsiveness to medical concerns. Families should be aware that while many have excellent experiences, others have reported significant failures in patient safety and staff accountability.

Quality Themes

Tap a score for details

Strengths

Modern, home-like facility design
Effective physical and occupational therapy
Clean, well-maintained environment
Personalized dining options

Concerns

Neglect and poor nursing care leading to bed sores or hygiene issues (mentioned by 4 reviewers)
Lack of communication from management and nursing staff (mentioned by 4 reviewers)
Staff rudeness or perceived lack of compassion (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 51 analyzed

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed the facility has a very modern, home-like design; how do you ensure that this environment stays personalized and comfortable for residents on a daily basis?
2Given that physical and occupational therapy are noted strengths here, how do you integrate those services into a resident's daily activity schedule?
3I see that management is active in responding to feedback online; what is the best way for families to maintain open, consistent communication with the nursing team regarding their loved one's care?
4Could you walk me through your protocols for skin integrity and hygiene monitoring, especially for residents who may require extra assistance with mobility?
5How does your team approach medication management and oversight to ensure accuracy and timely administration for residents?
6What specific support and engagement programs are in place for residents in the memory care unit to ensure they feel connected and well-supported?

Personalized based on this facility's data

Key Review Excerpts

“I love how home-like the facility is. The unit is bright and the staff always greeted us with a smile when we visited. This is NOT a nursing home. This was a home away from home where my mom got the care she needed to get back to her home safely.”

Rehab patient's family · 2024★★★★★

“The food is great and you have your own room and every floor has only 10 people and your own cook so you can eat at a dining room table or your own room.”

Rehab patient · 2024★★★★★

“My 96 year old mother was left in her chair for hours, developing a bed sore. She was supposed to receive nutritional supplements, I had to ask several times. Communication is terrible, social workers are temps and not really helpful.”

Long-term resident's family · 2019★★☆☆☆

Source: 51 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.41hrs

Registered nurses for medical care

Total Nursing

7.45hrs

All nurses + aides combined

Staff Turnover

25%

Lower is better (< 30% = good)

RN Turnover

14%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility39.9%

Worse than Avg

Here

39.9%

19.5%

19.4%

Suffolk

11.8%

Residents with depression symptoms

↓ Lower is better

This Facility39.5%

Worse than Avg

Here

39.5%

12.1%

13.7%

Suffolk

20.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility4.9%

Better than Avg

Here

4.9%

19.4%

21.4%

Suffolk

14.9%

Residents whose walking got worse

↓ Lower is better

This Facility25.4%

Worse than Avg

Here

25.4%

15.3%

16.4%

Suffolk

13.7%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility94.3%

Better than Avg

Here

94.3%

93.4%

92.4%

Suffolk

84.6%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.8%

Suffolk

91.9%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.9%

Better than Avg

Here

98.9%

81.8%

77.6%

Suffolk

67.6%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility87.0%

Better than Avg

Here

87.0%

79.8%

77.7%

Suffolk

75.1%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.3%

Suffolk

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

8findings in history

Latest survey: 3 · well below MA avg (8.9)

1 complaint-triggered findings

This facility shows recurring problems with medication management, with the same medication error and labeling issues appearing in both 2023 and 2025 surveys, suggesting persistent challenges in pharmacy services. Additional deficiencies involved resident rights and care planning standards, with one complaint filed by families regarding respectful treatment and personal belongings. While all violations were corrected, the repeat medication management problems indicate ongoing operational difficulties that families should discuss during visits.

Nov 20, 2025Routine2 findings

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jun 25, 2025Complaint1 finding

0557Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Sep 14, 2023Routine5 findings

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Leonard Florence Center for Living

Organization Type

nonprofit

Chain Affiliation

Chain Name

Chelsea Jewish Lifecare

Chain Size

5 facilities nationwide

Chain avg rating: 4.8/5 · Rank 1 of 5 (Highest rating)

Ownership & Management

Owners

Chelsea Jewish Lifecare INC

Owner · Organization

100%

Legacy Lifecare INC

Owner (parent company) · Organization

100%

Key personnel

M&t Bank5% or Greater Mortgage InterestAnfang, StuartOfficer / DirectorBerman, AdamOfficer / DirectorBerman, BarryOfficer / DirectorBrudnick, JeffreyOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(617) 887-0001

chelseajewish.org

165 Captain's Row

Chelsea, MA 02150

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

46 reviews from families & visitors

Official Website

Visit chelseajewish.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.