Crystal Care Center of Franklin Furnace
Strong Medicare quality ratings; families often praise homelike, intimate facility size. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
While some families appreciate the intimate, homelike environment, the recent feedback regarding cleanliness and outdated equipment is concerning. I strongly recommend visiting during a weekend or evening to observe the facility's condition firsthand and asking management about their current protocols for resident communication and equipment maintenance.
Google Reviews
Google Reviews
13 reviews on Google“Crystal Care Center of Franklin Furnace receives polarized feedback, with some families praising the homelike atmosphere and friendly staff, while others report significant concerns regarding cleanliness and food quality. Recent negative reviews highlight issues with outdated equipment and a perceived lack of respect for residents' autonomy.”
Quality Themes
Tap a score for detailsStrengths
- Homelike, intimate facility size
- Friendly and caring nursing staff
- Clean and comfortable environment
Concerns
- Poor food quality and presentation (mentioned by 2 reviewers)
- Lack of cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the intimate size of the facility with 30 residents, how do you ensure consistent communication with families regarding their loved one's daily care and updates?
- 2With a 2/5 CMS staffing rating, how does your team manage the workload to ensure every resident receives timely attention throughout the day?
- 3I understand you have a homelike environment; could you walk me through how you handle meal planning and what steps you are taking to improve the dining experience for residents?
- 4Could you tell me about the specific protocols in place to maintain high standards of cleanliness throughout the facility?
- 5What does a typical day look like for residents in terms of social interaction and activities, especially given the smaller community size?
- 6How does your nursing team coordinate with local medical providers to handle urgent health changes or emergencies for residents?
Personalized based on this facility's data
Key Review Excerpts
“Small and homelike facility so easier for residents to get closer attention and care. Staff is caring and always goes the extra mile. Very clean and comfortable.”
“I can't say enough good things about this place or the staff. It is very clean. The food trays are FULL. The food is good. The staff is super friendly and genuinely NICE.”
“It is not clean, the food in an absolute joke and they use patient lifting equipment from the 1990s. Wonder where all the money goes?”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues across fire safety, medication management, and care planning that persist across multiple surveys from 2021-2024. Most concerning are repeat deficiencies in fire safety systems including sprinkler maintenance, fire alarms, and emergency exits found in three separate inspections. The facility also shows ongoing problems with medication oversight and resident assessments. One family filed a complaint regarding food preparation. While all deficiencies show correction dates, the pattern of recurring safety and care issues warrants careful consideration.
Jan 5, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Mar 7, 2024Routine7
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Apr 26, 2022Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 18, 2021Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Crystal Care Center of Franklin Furnace
for profit
Chain Affiliation
Hillstone Healthcare
12 facilities nationwide
Chain avg rating: 3.1/5 · Rank 1 of 14 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit ccfranklinfurnacehc.com
Medicare data downloads
Original nursing home datasets
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