Wurtland Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 93 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 2.0)
- High RN turnover (67%)
Bottom 25% in KY · Critically understaffed (RN) · Worst in DAVID MARX chain · $69,908 in fines
What this means for your family
While the facility has a dedicated nurse practitioner team that many families praise, the severity of the neglect allegations—including hygiene and emergency response failures—is deeply concerning. If you consider this facility, perform an unannounced visit to check the cleanliness of common areas and ask specifically about their protocol for medical emergencies and patient hygiene.
Google Reviews
Google Reviews
93 reviews on Google“Wurtland Nursing and Rehabilitation receives highly polarized feedback, with a significant divide between glowing praise for specific staff members and severe allegations of neglect. While many reviewers highlight a caring and attentive team, others report critical failures including poor hygiene, delayed medical responses, and chronic understaffing. Families should be aware of these inconsistent experiences and conduct thorough, in-person observations before choosing this facility.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and knowledgeable nurse practitioners
- Warm and caring bedside staff
- Clean and well-maintained facility environment
- Supportive and kind rehab team
Concerns
- Chronic understaffing leading to neglected basic care (mentioned by 4 reviewers)
- Poor hygiene and sanitation issues (mentioned by 3 reviewers)
- Delayed or inadequate medical response to emergencies (mentioned by 3 reviewers)
- Unprofessional or rude administrative/nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how do you use that family input to improve daily operations and resident care?
- 2Given the current staffing levels, what specific protocols are in place to ensure that basic hygiene and personal care needs are met consistently for every resident?
- 3How does your nursing team coordinate with the medical staff to ensure that medication management is accurate and timely?
- 4Could you walk me through your facility's specific emergency response plan, particularly how you ensure quick communication with families when a medical concern arises?
- 5I’ve heard great things about your rehab team; how do you integrate their support into the daily routines of residents who aren't in active therapy?
- 6What steps is the facility taking to address recent feedback regarding dining experiences and food quality to ensure residents are getting the nutrition and variety they need?
Personalized based on this facility's data
Key Review Excerpts
“In the 2 weeks that he was there they never bathe him. They let him fall. Blood pressure dropped rapidly and he passed out. They never called 911 and they let him lay in his stool for over 10 hours at a time.”
“The staff at Wurtland Nursing and Rehabilitation—including the nurses, administrators, and the social services director—truly understand their clients’ needs and make every effort to provide the best care possible.”
“My family told nursing over and over we thought my grandmother had a UTI. They wouldn’t do a urinalysis and when we finally convinced them, she was in kidney failure.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent complaints led to a February 2025 investigation revealing serious deficiencies including inadequate nursing staffing, problems with daily care assistance, pain management issues, and care planning failures. The facility has recurring problems with medication management and fire safety systems across multiple surveys, though all violations have correction dates. Families should carefully evaluate whether recent improvements address the documented care quality concerns that prompted multiple complaint investigations.
Mar 9, 2026Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 11, 2025Routine12
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Feb 11, 2025Complaint7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Oct 24, 2019Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Sep 6, 2018Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Feb 11, 2025
$69,908
Payment Denial
Feb 11, 2025
29-day denial
Ownership & Operations
Who Operates This Facility
Wurtland Nursing and Rehabilitation
for profit
Chain Affiliation
David Marx
10 facilities nationwide
Chain avg rating: 2.4/5 · Rank 8 of 10 (Worst)
Ownership & Management
Owners
Wurtland Nursing and Rehabilitation Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
93 reviews from families & visitors
Official Website
Visit wurtlandnr.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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