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Nursing HomeMedicaid Top Rated

Concord Health & Rehab Ctr

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

1242 Crescent Drive, Wheelersburg, OH 4569475 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 27 Google reviews

5
4
3
2
1
Concord Health & Rehab Ctr Nursing Home in Wheelersburg, OH — Street View
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What this means for your family

This facility is highly regarded for its physical therapy and friendly staff, making it a strong candidate for short-term rehab. However, because there are serious historical reports of neglect and slow response times, we strongly recommend you visit unannounced during off-hours to observe staff responsiveness firsthand.

Google Reviews

Google Reviews

27 reviews on Google
Concord Health & Rehab Center receives high praise for its therapy department and friendly, attentive nursing staff who make residents feel like family. However, some families have reported serious concerns regarding basic hygiene and responsiveness to call bells, indicating potential inconsistencies in care quality.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean7.0Activities8.0MedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Friendly and attentive nursing staff
  • Visible and professional administration
  • Clean and welcoming environment

Concerns

  • Neglect regarding basic hygiene and responsiveness to call bells (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(2)'22(2)'24(6)'26(3)

Distribution · 30 analyzed

5
22
4
1
3
2
2
1
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those therapies are integrated into a resident's daily routine?
  • 2With the administration being so visible and professional, how often do leadership team members interact directly with residents and their families?
  • 3What specific protocols are in place to ensure that call bells are answered promptly and that residents' personal hygiene needs are met consistently throughout the day?
  • 4How does the nursing team manage medical emergencies or sudden changes in a resident's condition during the overnight hours?
  • 5The facility looks very clean and welcoming; what are some of the favorite daily activities or social events that residents participate in to stay engaged?
  • 6Since the nursing staff is often described as very friendly, how do you support new staff members to ensure they maintain that high level of attentive care?

Personalized based on this facility's data


Key Review Excerpts

The staff from top to bottom is some of the finest professionals and in general people who care for the patients needs and care. Each person was friendly with a smile, truly concerned about our mother and her care.

Long-term resident's family · 2025★★★★★

The therapy group is very good and so friendly. There are activities for the residents and they take them on outings as well. The administrator is always out and about in the hallways.

Long-term resident's family · 2023★★★★★

DO NOT take a loved one here EVER. They made my aunt sit in her own feces for HOURS and would never answer a call bell.

Family member · 2022☆☆☆☆
Source: 27 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
90%
Registered nurses for medical care
Total Nursing
3.49hrs
85%
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility69.0%
Worse than Avg
Here
69.0%
US
12.1%
OH
28.2%
Scioto
31.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility53.4%
Worse than Avg
Here
53.4%
US
19.5%
OH
25.4%
Scioto
35.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
14.4%
OH
5.8%
Scioto
6.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.6%
Better than Avg
Here
11.6%
US
19.4%
OH
21.6%
Scioto
15.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
15.5%
OH
9.4%
Scioto
8.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.1%
Mixed vs Avgs
Here
9.1%
US
15.3%
OH
6.9%
Scioto
7.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
79.8%
OH
75.6%
Scioto
84.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.5%
Worse than Avg
Here
77.5%
US
81.8%
OH
78.4%
Scioto
84.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Scioto
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (10.1)
4 complaint-triggered

This facility has faced consistent challenges across multiple areas, with families filing complaints that triggered investigations into abuse reporting and resident rights violations. The most recurring issues involve fire safety and electrical systems, medication management (particularly unnecessary drugs and dose reductions), and resident care planning and assessments. While all deficiencies show correction dates, the pattern of repeated problems in medication management and safety systems across surveys suggests ongoing operational challenges that families should discuss during visits.

Sep 12, 2024Routine
6
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0917Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure electrical receptacles or cover plates have distinctive color or marking.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Feb 8, 2024Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Aug 23, 2023Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jul 18, 2022Routine
21
0915Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0781Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0888Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0868Minimal · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Oct 31, 2019Routine
5
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Concord Health & Rehab Ctr

Organization Type

for profit

Chain Affiliation

Chain Name

Foundations Health Solutions

Chain Size

63 facilities nationwide

Chain avg rating: 4.0/5 · Rank 15 of 60 (Best)

Ownership & Management

Key personnel

Colleran, BrianOfficer / DirectorColleran, BrianOfficer / DirectorKrystowski, JohnOfficer / DirectorFoundations Health Solutions, LLCManagerColleran, BrianManager
Source: Medicare provider data

Contact

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References & Resources

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