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Nursing HomeMedicaid Investigative

Best Care Health and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2159 Dogwood Ridge Road, Wheelersburg, OH 45694110 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 55 Google reviews

5
4
3
2
1
Best Care Health and Rehabilitation Nursing Home in Wheelersburg, OH — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (14 vs median 8.0)
  • High staff turnover (61%)
  • High RN turnover (58%)

Bottom 25% in OH · Below recommended RN staffing · Above average staffing · Below chain average · $13,309 in fines

Source: Medicare data

What this means for your family

While recent reviews suggest that new management is making positive changes, the history of serious neglect reports is concerning. If you consider this facility, we strongly recommend unannounced visits to check the cleanliness of the rooms and to observe staff-to-resident interactions firsthand.

Google Reviews

Google Reviews

55 reviews on Google
Best Care Health and Rehabilitation receives highly polarized feedback, with some families praising the therapy team and compassionate aides, while others report severe neglect and poor hygiene. Multiple reviewers have raised alarming concerns regarding patient safety, including reports of untreated medical conditions, lack of basic care, and unsanitary conditions. Potential families should be aware of the significant inconsistency in care quality described by long-term residents' families.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean2.0Activities6.0Meds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Dedicated and compassionate nursing aides
  • Effective physical and rehab therapy team
  • Responsive and communicative management (in recent reviews)
  • 24/7 visitation policy

Concerns

  • Neglect and poor hygiene (soiled linens, lack of baths) (mentioned by 5 reviewers)
  • Inconsistent or non-existent physical therapy (mentioned by 4 reviewers)
  • Slow or non-responsive staff to patient needs (mentioned by 4 reviewers)
  • Poor food quality and failure to follow dietary restrictions (mentioned by 4 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'17(4)'20(1)'22(2)'24(14)'26(9)

Distribution · 56 analyzed

5
24
4
5
3
2
2
1
1
24

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent focus on improving communication, what is the best way for our family to stay updated on my loved one's daily care and hygiene needs?
  • 2I noticed the facility has a 24/7 visitation policy; how does this flexibility help your team ensure residents receive consistent personal attention and support?
  • 3Could you walk us through the daily process for ensuring residents receive their specific dietary requirements and how you monitor the quality of meal service?
  • 4With the physical and rehab therapy team being a noted strength, how do you ensure that therapy sessions are consistently scheduled and delivered as planned?
  • 5What specific protocols are in place to ensure that resident rooms and linens are maintained to a high standard of cleanliness throughout the day?
  • 6How does your nursing team coordinate with the medical staff to ensure that medication management and health monitoring remain consistent, especially during shift changes?

Personalized based on this facility's data


Key Review Excerpts

The therapy staff is the best around!! They never gave up and after 10 months my husband is walking again!! Thank you Best Care for making the hardest year of our lives more manageable.

Long-term resident's family · 2024★★★★★

My grandmother was here for maybe 2 weeks for rehab. we brought her home and went to change her clothes, and we find a 2 pound pee soaked BROWN diaper.

Rehab patient's family · 2024☆☆☆☆

I cannot say enough good things about the nursing staff, I live in a different State and My dad's health is failing, the staff at Best Care called me and asked me if I would like to face time with my Dad so I could see and talk to him probably for the last time.

Long-term resident's family · 2017★★★★★
Source: 55 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
82%
Registered nurses for medical care
Total Nursing
3.87hrs
94%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
12.1%
OH
28.2%
Scioto
37.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
15.5%
OH
9.4%
Scioto
9.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.4%
Mixed vs Avgs
Here
29.4%
US
19.5%
OH
25.4%
Scioto
38.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility87.5%
Worse than Avg
Here
87.5%
US
95.5%
OH
94.5%
Scioto
95.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility21.7%
Worse than Avg
Here
21.7%
US
19.4%
OH
21.6%
Scioto
14.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
93.4%
OH
92.6%
Scioto
96.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility63.7%
Worse than Avg
Here
63.7%
US
79.8%
OH
75.6%
Scioto
90.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.4%
Better than Avg
Here
92.4%
US
81.8%
OH
78.4%
Scioto
82.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Mixed vs Avgs
Here
1.3%
US
1.6%
OH
1.2%
Scioto
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Above state avg (10.1)
14 complaint-triggered
$13,309 in fines

This facility has concerning patterns with 15 complaint-triggered deficiencies indicating families have filed reports about care issues. The most recurring problems involve medication management, care planning, and safety systems. Issues with medication errors and pharmacy services persist across multiple surveys, while care planning deficiencies appear repeatedly from 2019 through 2024, suggesting ongoing challenges with developing proper resident care plans despite reported corrections.

Feb 17, 2026Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 17, 2025Complaint
3
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Oct 4, 2024Routine
15
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Oct 4, 2024Complaint
2
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 1, 2024Complaint
8
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Aug 8, 2022Routine
18
0918Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Best Care Health and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Exceptional Living Centers

Chain Size

10 facilities nationwide

Chain avg rating: 3.2/5 · Rank 7 of 10

Ownership & Management

Owners

Medical Rehabilitation Centers, LLC

Owner · Organization

100%

Lexington Health Management LLC

Owner (parent company) · Organization

Watts, Amy

Owner (parent company)

Watts, Walter

Owner (parent company)

Key personnel

Kalo, MohammadManaging Control - Governing BodyTownsend, ElizabethManaging Control - Governing BodyWatts, WalterOfficer / DirectorCampbell, BrendaManagerKalo, MohammadManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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