Best Care Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 55 Google reviews

Watch Best Care Health and Rehabilitation
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (61%)
- High RN turnover (58%)
Bottom 25% in OH · Below recommended RN staffing · Above average staffing · Below chain average · $13,309 in fines
What this means for your family
While recent reviews suggest that new management is making positive changes, the history of serious neglect reports is concerning. If you consider this facility, we strongly recommend unannounced visits to check the cleanliness of the rooms and to observe staff-to-resident interactions firsthand.
Google Reviews
Google Reviews
55 reviews on Google“Best Care Health and Rehabilitation receives highly polarized feedback, with some families praising the therapy team and compassionate aides, while others report severe neglect and poor hygiene. Multiple reviewers have raised alarming concerns regarding patient safety, including reports of untreated medical conditions, lack of basic care, and unsanitary conditions. Potential families should be aware of the significant inconsistency in care quality described by long-term residents' families.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing aides
- Effective physical and rehab therapy team
- Responsive and communicative management (in recent reviews)
- 24/7 visitation policy
Concerns
- Neglect and poor hygiene (soiled linens, lack of baths) (mentioned by 5 reviewers)
- Inconsistent or non-existent physical therapy (mentioned by 4 reviewers)
- Slow or non-responsive staff to patient needs (mentioned by 4 reviewers)
- Poor food quality and failure to follow dietary restrictions (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on improving communication, what is the best way for our family to stay updated on my loved one's daily care and hygiene needs?
- 2I noticed the facility has a 24/7 visitation policy; how does this flexibility help your team ensure residents receive consistent personal attention and support?
- 3Could you walk us through the daily process for ensuring residents receive their specific dietary requirements and how you monitor the quality of meal service?
- 4With the physical and rehab therapy team being a noted strength, how do you ensure that therapy sessions are consistently scheduled and delivered as planned?
- 5What specific protocols are in place to ensure that resident rooms and linens are maintained to a high standard of cleanliness throughout the day?
- 6How does your nursing team coordinate with the medical staff to ensure that medication management and health monitoring remain consistent, especially during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff is the best around!! They never gave up and after 10 months my husband is walking again!! Thank you Best Care for making the hardest year of our lives more manageable.”
“My grandmother was here for maybe 2 weeks for rehab. we brought her home and went to change her clothes, and we find a 2 pound pee soaked BROWN diaper.”
“I cannot say enough good things about the nursing staff, I live in a different State and My dad's health is failing, the staff at Best Care called me and asked me if I would like to face time with my Dad so I could see and talk to him probably for the last time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 15 complaint-triggered deficiencies indicating families have filed reports about care issues. The most recurring problems involve medication management, care planning, and safety systems. Issues with medication errors and pharmacy services persist across multiple surveys, while care planning deficiencies appear repeatedly from 2019 through 2024, suggesting ongoing challenges with developing proper resident care plans despite reported corrections.
Feb 17, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 17, 2025Complaint3
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 4, 2024Routine15
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Oct 4, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 1, 2024Complaint8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 8, 2022Routine18
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Best Care Health and Rehabilitation
for profit
Chain Affiliation
Exceptional Living Centers
10 facilities nationwide
Chain avg rating: 3.2/5 · Rank 7 of 10
Ownership & Management
Owners
Medical Rehabilitation Centers, LLC
Owner · Organization
Lexington Health Management LLC
Owner (parent company) · Organization
Watts, Amy
Owner (parent company)
Watts, Walter
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit exceptionallivingcenters.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Concord Health & Rehab Ctr
< 1 miNursing Home · Wheelersburg, OH
River Run Healthcare of Portsmouth
7.5 miNursing Home · Portsmouth, OH
South Shore Nursing and Rehabilitation
7.6 miNursing Home · South Shore, KY
Bridgeport Health Care Center
7.7 miNursing Home · Portsmouth, OH
Crystal Care Center of Franklin Furnace
7.8 miNursing Home · Franklin Furnace, OH
Hill View Retirement Center
8.1 miNursing Home · Portsmouth, OH