Harrison Pointe Healthcare and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 142 Google reviews
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What this means for your family
This facility's therapy team is highly regarded and often cited as a reason for successful recoveries. However, families should be extremely cautious regarding basic care; we recommend visiting frequently and unannounced to monitor hygiene, call-light response times, and medication administration, as these are recurring pain points for many families.
Google Reviews
Google Reviews
142 reviews on Google“Harrison Pointe Healthcare and Rehabilitation receives highly polarized feedback, with many reviewers praising the therapy team and specific staff members for their dedication and kindness. However, a significant number of families report serious concerns regarding neglect, poor hygiene, slow response times to call lights, and inconsistent communication. Prospective families should be aware that while some patients have successful recovery experiences, others have encountered distressing lapses in basic care and facility cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Many staff members described as compassionate and attentive
- Helpful and empathetic discharge planning
- Engaging activities and social programs
Concerns
- Slow or non-existent response to call lights and patient requests (mentioned by 8 reviewers)
- Poor facility hygiene, strong odors, and lack of cleanliness (mentioned by 7 reviewers)
- Inconsistent medication management and late administration (mentioned by 5 reviewers)
- Difficulty reaching staff via phone for updates (mentioned by 4 reviewers)
- Inadequate bathing and personal hygiene assistance (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 142 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your therapy team and social programs; could you tell us more about how residents typically participate in those activities?
- 2How does the nursing team ensure that call lights are answered promptly, especially during busier shifts or overnight?
- 3What specific protocols are in place to ensure medication is administered accurately and on a consistent schedule?
- 4Could you describe your daily routine for maintaining cleanliness in the resident rooms and common areas to ensure a fresh environment?
- 5How does the staff assist residents with personal hygiene and bathing to ensure they are comfortable and well-cared for?
- 6What is the best way for our family to stay in regular contact with the nursing staff for updates on our loved one's condition?
Personalized based on this facility's data
Key Review Excerpts
“The therapist Matt was amazing!!! He took my mom who was weekend barely walking when she got there to feeling strong and independent again!”
“The facility was unnecessarily loud all night every night. Meds were never passed on time, often hours late. Rarely did anyone respond to the nurse call button.”
“The smell when you walk in is enough to make you want to vomit. I don’t know what it is, but it was like that every single time we entered.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Harrison Pointe has received multiple family complaints that triggered inspections, with 9 of 15 total deficiencies stemming from resident or family reports. The most frequent issues involve medication management, infection control, and daily care assistance. While all violations have reported correction dates, the pattern of complaint-driven deficiencies suggests families have had ongoing concerns about care quality that warranted federal investigation.
Mar 4, 2026Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 24, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 11, 2024Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 11, 2024Complaint7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Mar 17, 2022Routine1
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Ownership & Operations
Who Operates This Facility
Harrison Pointe Healthcare and Rehabilitation
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 194 of 328
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
142 reviews from families & visitors
Official Website
Visit harrisonpointehealthcare.com
Medicare data downloads
Original nursing home datasets
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