Crest Manor Living and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 114 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 6.0)
- High staff turnover (80%)
- High RN turnover (92%)
Bottom 25% in NY · Below recommended RN staffing · Very high staff turnover · $41,360 in fines
What this means for your family
While the rehabilitation and social work departments are frequently highlighted as strengths, the facility is currently experiencing a concerning trend of negative reports regarding nursing responsiveness and basic hygiene. Families should conduct an in-person visit during off-hours (evenings or weekends) to observe staffing levels and response times before making a decision.
Google Reviews
Google Reviews
114 reviews on Google“Crest Manor Living and Rehabilitation Center receives highly polarized feedback, with a clear divide between successful rehabilitation outcomes and severe concerns regarding basic care. While many reviewers praise the physical therapy team and the social work department for their dedication, a significant number of families report critical issues including chronic understaffing, neglect, poor hygiene, and unresponsive nursing staff. Families considering this facility should be aware of the consistent reports of delayed call-bell responses and poor meal quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Responsive and compassionate social work department
- Strong rehab outcomes for many patients
- Friendly and helpful individual staff members
Concerns
- Severe understaffing leading to long wait times for call bells (mentioned by 12 reviewers)
- Poor hygiene and lack of cleanliness in patient rooms (mentioned by 8 reviewers)
- Low quality, unappealing, or insufficient food (mentioned by 7 reviewers)
- Lack of communication and responsiveness from nursing staff (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into your daily operations?
- 2Given that your therapy department is highly regarded, how do you ensure that same level of attention and care is maintained for residents who are not currently in active rehabilitation?
- 3With current feedback suggesting that call bells can sometimes take a while to be answered, what specific protocols do you have in place to ensure residents receive timely assistance?
- 4Could you walk me through your current housekeeping schedule and how you maintain cleanliness standards in resident rooms throughout the week?
- 5I understand that nutrition is a vital part of recovery; what steps are you taking to improve the variety and quality of the dining experience for your residents?
- 6How does your nursing staff coordinate with families to ensure clear communication regarding changes in a resident's health or medication management?
Personalized based on this facility's data
Key Review Excerpts
“The high of this place is their PT staff. Specifically Alex,Alissa, and Mayan. Jen and India are excellent nurses. Jose and Tiffany are cheerful and kind.”
“The social worker is exceptional and is an excellent communicator. The therapy staff (not Michael) and Highland contract medical team worked hard to improve my mother's health. The management, however, is horrific.”
“My sister sat in her wheelchair for several hours waiting for an aid to help her use the commode. Which by the was was not emptied in a timely manner. She would put her 'light' on for assistance and would have to wait from 45 minutes to 2 hours before someone acknowledged her needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints triggering over half the deficiencies, indicating ongoing concerns about care quality. The facility has recurring problems with basic daily care assistance, medication management, and nutrition services across multiple surveys from 2021 to 2024. While all deficiencies show correction dates, the persistent pattern of similar issues suggests systemic challenges that families should investigate thoroughly during visits.
Oct 15, 2024Routine11
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Oct 15, 2024Complaint6
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
May 16, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 16, 2024Complaint4
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Apr 18, 2023Complaint6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 18, 2023Routine2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Oct 15, 2024
$41,360
Ownership & Operations
Who Operates This Facility
Crest Manor Living and Rehabilitation Center
for profit
Ownership & Management
Owners
Cme Jm Opco Holdings LLC
Owner · Organization
Brown, Avrohom
Owner (parent company)
Farkas, Jennifer
Owner (parent company)
Gibber, Eliezer
Owner (parent company)
Lebovics, Michael
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
114 reviews from families & visitors
Official Website
Visit crestmanorliving.com
Medicare data downloads
Original nursing home datasets
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