Heather Heights of Pittsford
Families consistently rate this highly — reviewers highlight warm, attentive, and friendly staff. Schedule a visit to confirm the fit.
based on 75 Google reviews
Watch Heather Heights of Pittsford
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Heather Heights is highly regarded for its warm, family-like atmosphere and robust activity schedule, making it an excellent choice for social residents. However, because a few families have noted inconsistencies in care for those with limited mobility, we recommend asking specifically about the staff-to-resident ratio for daily assistance and how the facility ensures consistent care plans are followed for residents with higher needs.
Google Reviews
Google Reviews
75 reviews on Google“Heather Heights of Pittsford is widely praised for its warm, home-like atmosphere and dedicated staff who are frequently described as compassionate and attentive. Families highlight the facility's cleanliness, engaging activity schedule, and the popular daily ice cream social as key factors in their loved ones' positive experiences. While the vast majority of reviews are glowing, a few critical voices have raised concerns regarding staff turnover, inconsistent care for immobile residents, and occasional lapses in communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and friendly staff
- Clean and well-maintained facility
- Engaging and varied activity program
- Smooth and supportive move-in transitions
- High-quality dining and ice cream parlor
Concerns
- Inconsistent care for immobile residents and lack of staff responsiveness (mentioned by 2 reviewers)
- Management turnover and perceived lack of leadership stability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how active your social calendar is; could you walk me through how you help new residents integrate into the community and find activities they enjoy?
- 2We love that you have an ice cream parlor on-site; how often do residents typically gather there for social events?
- 3I see that your team is very active in responding to feedback online; how do you currently keep families updated on their loved one's care and daily well-being?
- 4For residents who may have limited mobility, what specific protocols do you have in place to ensure they receive consistent, personalized attention throughout the day?
- 5How does your leadership team ensure that residents and families feel supported and connected, especially during times of staff transitions?
- 6In the event of a medical concern or an emergency, what is your process for communicating with family members and coordinating care with outside providers?
Personalized based on this facility's data
Key Review Excerpts
“My Mom was extremely hesitant about moving out of her house like most people would expect to be. But the staff and services at Heather Heights has made her transition as close to seamless as possible.”
“Immediately upon admission to the facility the staff was eager to get to know my friend to help with the transition and determine how to best care for him. During visits staff would often readily approach me to provide updates on how my friend was doing.”
“My father has said many times that he has not met a single staff member he didn’t truly like. The staff takes an interest in each resident and they are caring and conscientious.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
20 violations from 27 inspections
Dec 18, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Dec 11, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Sep 24, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 5, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 1, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 1, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 17, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 16, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Heather Heights of Pittsford, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit heatherheights.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Laurelwood at the Highlands
1.7 miAssisted Living · Pittsford, NY
Wolk Manor Enriched Living Center
2.9 miAssisted Living · Rochester, NY
The Landing of Brighton
3.3 miAssisted Living · Rochester, NY
Brookdale Pittsford
3.8 miAssisted Living · Pittsford, NY
Grande'vie Senior Living
4.0 miAssisted Living · Penfield, NY
Cobbs Hill Manor
4.2 miAssisted Living · Rochester, NY