Assisted Living

Brookdale Pittsford

Name: Public quality & inspection record for Brookdale Pittsford
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.

159 Sully's Trail, Pittsford, NY 14534|Reported capacity: 52|Licensed & active

Source: NY DOH — view official record

Google rating

4.1/5

based on 41 Google reviews

(585) 249-9990 Directions Website

Street View

Email Brookdale Pittsford to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

What this means for your family

Public Google reviewers rate Brookdale Pittsford highly. Reviewers highlight: compassionate and attentive care staff, engaging activity programs for memory care. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

41 public Google reviews available

Brookdale Pittsford receives polarized feedback, with many families praising the compassionate staff and engaging activities for memory care residents. However, some reviewers report serious concerns regarding management, alleged neglect, and staffing levels. Prospective families should weigh the positive reports of a 'homey' environment against the critical warnings about administrative failures.

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive care staff
Engaging activity programs for memory care
Clean and welcoming facility atmosphere
Responsive communication with family members

Concerns

Allegations of neglect and poor management oversight (mentioned by 3 reviewers)
Understaffing issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 41 analyzed

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed you have a very active memory care program; could you walk me through a typical day for a resident participating in those activities?
2With a smaller community of 52 residents, how does your leadership team ensure consistent oversight and daily support for each individual?
3I see that you engage with families online; how do you typically keep families updated on their loved one's care and any changes in their health status?
4How do you currently manage staffing levels to ensure that residents receive attentive care throughout the day and night?
5What protocols are in place for handling medical emergencies, and how quickly can a resident be transitioned to higher levels of care if their needs change?
6Given the importance of value, what specific services or amenities are included in the monthly rate that help provide peace of mind for families?

Personalized based on this facility's data

Key Review Excerpts

“Whenever I have a concern, the staff immediately takes care of the issue, which gives me peace of mind.”

Long-term resident's family · 2024★★★★☆

“This place is ideal for memory care as it allows people to function, make decisions and be treated with respect. There are many activities to keep them engaged and the aids are ver caring.”

Memory care family member · 2022★★★★★

“Staff are ready & willing to answer questions and concerns, and act on things we ask them to give more attention to.”

Memory care family member · 2025★★★★★

Source: 41 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: NY Dept. of Health

26total

43deficiencies

Key Findings

43 violations from 26 inspections

Mar 30, 2026ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Mar 23, 2026ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Feb 18, 2026ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Dec 24, 2025ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Oct 8, 2025Complaint1 deficiency reported

View official report

487.7 (f) (11) (iii)

Resident services

Oct 6, 2025ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Aug 13, 2025ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Jun 16, 2025ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Perinton Clare Bridge Operator, INC.

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(585) 249-9990

rittenhousevillagepittsford.com

159 Sully's Trail

Pittsford, NY 14534

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

41 reviews from families & visitors

Official Website

Visit rittenhousevillagepittsford.com

NY DOH — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.