Penfield Place
Strong Medicare quality ratings; families often praise effective, goal-oriented physical and occupational therapy. Still worth an in-person visit.
based on 35 Google reviews
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What this means for your family
Penfield Place is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for post-surgical recovery. However, families should be vigilant about monitoring daily care and should explicitly clarify dietary requirements and administrative paperwork expectations with the social work team upon admission.
Google Reviews
Google Reviews
35 reviews on Google“Penfield Place is widely praised for its effective rehabilitation programs, with many families noting that their loved ones made significant progress due to the attentive therapy staff. While the facility receives high marks for its private rooms and responsive social work team, some families have raised serious concerns regarding dietary quality, administrative follow-through on paperwork, and inconsistent nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Effective, goal-oriented physical and occupational therapy
- Responsive and helpful social work department
- Private rooms and clean, well-maintained environment
- Compassionate and attentive nursing/CNA staff
Concerns
- Poor quality and lack of variety in dietary services (mentioned by 3 reviewers)
- Administrative and communication failures regarding medical proxies and paperwork (mentioned by 2 reviewers)
- Inconsistent nursing care and lack of patient motivation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on goal-oriented therapy, how do you balance those physical milestones with daily social activities to keep residents motivated?
- 2I noticed the staffing rating is currently lower than other metrics; could you explain how your team manages daily care coverage to ensure residents receive consistent attention?
- 3We understand that dietary preferences can be challenging; what steps are you taking to improve the variety and quality of the meals served in the dining room?
- 4Could you walk us through the process for medical proxies to ensure that communication regarding paperwork and care decisions remains clear and timely?
- 5Since the facility is smaller with 48 residents, how does this size impact the way your nursing and CNA staff build personal relationships with those in their care?
- 6What is your protocol for handling medical emergencies, and how quickly are families typically notified if a change in health status occurs?
Personalized based on this facility's data
Key Review Excerpts
“Penfield Place actually has goals and tracks her progress! She is turning 80 and this is the most active I have seen her in years.”
“The PT & OT here was excellent and proficient in working around limitations and got him to return to normal.”
“The single rooms offer quiet and private surroundings. We would highly recommend Penfield Place.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Penfield Place has 21 federal deficiencies across three surveys, with no complaint-triggered violations. The facility shows recurring issues with fire safety systems, medication management, and care planning. Most deficiencies from 2022-2023 surveys have been corrected, though two recent violations from January 2025 involving medication self-administration and care planning suggest ongoing challenges with basic care coordination that families should discuss during visits.
Jan 31, 2025Routine2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 10, 2023Routine8
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Feb 10, 2022Routine11
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Penfield Place
for profit
Chain Affiliation
Hurlbut Care
13 facilities nationwide
Chain avg rating: 3.6/5 · Rank 2 of 12 (Best)
Ownership & Management
Owners
Hurlbut, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit hurlbutcare.com
Medicare data downloads
Original nursing home datasets
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