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Strong Medicare quality ratings; public reviewers often praise effective, goal-oriented physical and occupational therapy. Still worth an in-person visit.
based on 35 Google reviews
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No Medicare penalties on record · 2 findings in latest survey
Penfield Place has a strong overall Medicare rating. Public reviewers frequently mention: effective, goal-oriented physical and occupational therapy and responsive and helpful social work department. Review the component ratings and current source records before deciding.
Penfield Place is widely praised for its effective rehabilitation programs, with many families noting that their loved ones made significant progress due to the attentive therapy staff. While the facility receives high marks for its private rooms and responsive social work team, some families have raised serious concerns regarding dietary quality, administrative follow-through on paperwork, and inconsistent nursing care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 42 analyzed
Personalized based on this facility's data
Key Review Excerpts
“Penfield Place actually has goals and tracks her progress! She is turning 80 and this is the most active I have seen her in years.”
“The PT & OT here was excellent and proficient in working around limitations and got him to return to normal.”
“The single rooms offer quiet and private surroundings. We would highly recommend Penfield Place.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Penfield Place has 21 federal deficiencies across three surveys, with no complaint-triggered violations. The facility shows recurring issues with fire safety systems, medication management, and care planning. Most deficiencies from 2022-2023 surveys have been corrected, though two recent violations from January 2025 involving medication self-administration and care planning suggest ongoing challenges with basic care coordination that families should discuss during visits.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Penfield Place
for profit
Hurlbut Care
13 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 12 (Highest rating)
Owners
Hurlbut, Robert
Owner
Key personnel
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