Nursing HomeMedicaid Investigative

Creekside Health and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3114 East 46th Street, Washington Township · Indianapolis, IN 46205|120 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 240 Google reviews

(317) 920-7888 Directions Website

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2/ 10

low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Above-median deficiencies (10 vs median 6)
High staff turnover (59%)

Below average in IN · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

While Creekside is visually impressive and offers a comfortable environment, the recurring reports of neglect and medication errors are concerning. If you choose this facility, be prepared to be highly involved in your loved one's daily care and monitor their medication schedule closely, as staffing consistency appears to be a significant challenge.

Google Reviews

240 reviews on Google

“Creekside Health and Rehabilitation Center receives high praise for its modern, clean, and hotel-like environment, with many families reporting positive experiences regarding therapy and general staff friendliness. However, a significant number of critical reviews highlight serious concerns regarding inconsistent nursing care, slow response times to call lights, and failures in basic hygiene and medication management. While many visitors find the facility welcoming, families should be aware of the stark contrast between the physical beauty of the building and the reported lapses in daily patient care.”

Quality Themes

Tap a score for details

Strengths

Modern, clean, and attractive facility
Professional and effective physical/occupational therapy
Welcoming and friendly front-desk staff
Spacious private rooms

Concerns

Slow response times to call lights and patient requests (mentioned by 6 reviewers)
Inconsistent hygiene and failure to assist with basic needs (bathing, changing) (mentioned by 5 reviewers)
Medication management errors or delays (mentioned by 4 reviewers)
Poor communication with families regarding patient status (mentioned by 3 reviewers)
Unprofessional or rude behavior from specific staff members (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 204 analyzed

160

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Given the facility's size of 120 residents, what specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance with daily hygiene needs?
2Could you walk me through your current medication management process and what steps are taken to ensure accuracy and prevent delays for residents?
3How does your leadership team facilitate regular, proactive communication with families regarding a resident's health status and any changes in their care plan?
4With the physical and occupational therapy programs being a noted strength here, how are these services integrated into the daily routine for residents who are working toward rehabilitation goals?
5What is the facility's approach to addressing and resolving concerns when a family member feels that a staff interaction or a specific aspect of care did not meet expectations?
6Since the facility is quite modern and spacious, what kind of social activities or communal dining experiences do you offer to help residents stay engaged and connected with others?

Personalized based on this facility's data

Key Review Excerpts

“The majority of the nursing staff was dismissive of her health needs to the degree that vital medication was not dispensed in a timely manner. She was frequently left sitting in excrement for hours.”

Long-term resident's family · 2024★☆☆☆☆

“I watched her a nurse give insulin to him while he was eating never used the glucose meter to check his sugar level same socks no bath in 3 days not feeding him correctly.”

Respite care client's advocate · 2026★☆☆☆☆

“The staff worked with her hospice nurse to coordinate her care. The staff were respectful, caring and well trained. We could not have made it without the support of everyone at Creekside.”

Hospice family member · 2024★★★★★

Source: 240 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.58hrs

77%

Registered nurses for medical care

Total Nursing

4.06hrs

99%

All nurses + aides combined

Staff Turnover

60%

Lower is better (< 30% = good)

RN Turnover

44%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility3.9%

Better than Avg

Here

3.9%

12.1%

24.8%

Marion

22.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility12.3%

Better than Avg

Here

12.3%

19.5%

23.5%

Marion

20.9%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility3.2%

Better than Avg

Here

3.2%

14.4%

11.4%

Marion

9.4%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility29.0%

Worse than Avg

Here

29.0%

19.4%

23.8%

Marion

19.0%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility6.4%

Better than Avg

Here

6.4%

15.3%

13.0%

Marion

12.8%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility9.1%

Better than Avg

Here

9.1%

15.4%

13.6%

Marion

11.6%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility90.5%

Better than Avg

Here

90.5%

79.7%

79.0%

Marion

76.9%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility88.9%

Better than Avg

Here

88.9%

81.8%

81.5%

Marion

81.8%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.6%

Worse than Avg

Here

1.6%

1.3%

Marion

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies

Above state avg (7.6)

12 complaint-triggered

This facility has a concerning pattern of repeated complaints from families, with 10 complaint-triggered deficiencies across recent years, indicating ongoing resident and family concerns. The most recurring problems involve resident rights and dignity, care planning, and basic daily care assistance. While the facility corrects issues when cited, the persistence of similar problems—particularly around respecting resident rights and developing proper care plans—suggests systemic challenges that families should carefully evaluate before choosing this facility.

Mar 26, 2026Complaint1 finding

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Feb 11, 2026Routine7 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Feb 11, 2026Complaint2 findings

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 22, 2025Complaint1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

May 28, 2025Complaint2 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Mar 12, 2025Complaint2 findings

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Creekside Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Tlc Management

Chain Size

20 facilities nationwide

Chain avg rating: 4.0/5 · Rank 14 of 20

Ownership & Management

Owners

Riverview Hospital

Owner · Organization

100%

Gibson, Cullen