Miller's Merry Manor
Strong Medicare quality ratings; families often praise friendly and welcoming staff. Still worth an in-person visit.
based on 34 Google reviews
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What this means for your family
While recent reviews suggest a more positive atmosphere, the facility has a history of severe, recurring issues regarding medical management and basic hygiene. We strongly advise you to conduct an unannounced visit, specifically checking the cleanliness of rooms and asking how the facility handles medication administration for complex medical needs.
Google Reviews
Google Reviews
34 reviews on Google“Miller's Merry Manor receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and dangerous medication management errors. While some recent reviewers praise the staff for being friendly and creating a homelike atmosphere, these positive experiences are frequently overshadowed by reports of residents being left in soiled conditions, medical complications, and significant communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Homelike atmosphere
- Strong teamwork among some floor staff
Concerns
- Neglect of basic hygiene and call light response times (mentioned by 5 reviewers)
- Medication management errors and unavailability (mentioned by 3 reviewers)
- Facility cleanliness, odors, and outdated physical condition (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness to family inquiries (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With a 3-star staffing rating, how do you ensure consistent, timely responses to call lights and basic hygiene needs for residents throughout the day and night?
- 2I noticed some concerns regarding medication management; could you walk me through your process for ensuring medications are administered accurately and on time?
- 3How does your team prioritize communication with families, and what is the best way for us to receive regular updates on our loved one's care?
- 4Given the feedback regarding the facility's environment, what is your current plan for maintaining cleanliness and addressing the physical upkeep of the building?
- 5What specific activities or social programs do you offer that help foster a sense of community and keep residents engaged in daily life?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and notifying family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“Most of the floor staff here is amazing I would leave my loved ones in there care any time. The team work that they have is astounding even though they are human and sometimes makes mistakes.”
“I felt the over all atmosphere was nice. I enjoyed watching the staff interact with the residents. They all seemed like family.”
“My mother was admitted here. Lasted less than 5 hrs due to them not having the very medicine she was going there to receive through pic line.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Miller's Merry Manor shows persistent quality concerns with 35 deficiencies across three surveys, including one complaint-triggered inspection where families reported infection control problems. The facility repeatedly struggled with infection prevention, dementia care, and fire safety systems across all three inspections. While all violations were eventually corrected, the recurring pattern of similar issues suggests ongoing operational challenges that families should carefully consider before visiting.
Jun 26, 2025Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Jun 26, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 14, 2024Routine11
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 19, 2023Routine14
Egress Deficiencies
Install proper backup exit lighting.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Meet other general requirements that are deficient.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Ownership & Operations
Who Operates This Facility
Miller's Merry Manor
for profit
Chain Affiliation
Miller's Merry Manor
14 facilities nationwide
Chain avg rating: 4.0/5 · Rank 3 of 14 (Best)
Ownership & Management
Owners
Johnson Memorial Hospital
Owner · Organization
Boyle, Patrick
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit millersmerrymanor.com
Medicare data downloads
Original nursing home datasets
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