Arlington Place Health Campus
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 98 Google reviews

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What this means for your family
While the facility is physically beautiful and offers excellent rehabilitation therapy, the recurring reports of neglect and slow response times are significant red flags. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care, especially during evening and weekend hours.
Google Reviews
Google Reviews
98 reviews on Google“Arlington Place Health Campus receives highly polarized feedback, with many families praising the facility's physical beauty, cleanliness, and the effectiveness of its rehabilitation therapy team. Conversely, a significant number of reviewers report serious concerns regarding chronic understaffing, neglectful care, and unprofessional or rude behavior from nursing staff, particularly during evening and weekend shifts.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Welcoming and informative admissions team
- Appealing amenities and community events
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Unprofessional, rude, or dismissive nursing staff (mentioned by 9 reviewers)
- Poor hygiene and neglect of basic resident needs (mentioned by 7 reviewers)
- Inconsistent communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Poor food quality and late meal service (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the campus is; could you show us around the common areas and some of the amenities available to residents?
- 2Since we want to ensure my loved one's medical needs are always met, how do you manage medication administration and what is your process for handling medical emergencies after hours?
- 3How do you ensure that nursing staff are able to respond promptly to call lights, especially during busy shifts or overnight?
- 4What is the current plan for maintaining consistent staffing levels to ensure every resident receives attentive, personalized care?
- 5We'd love to hear more about the community events and social activities you host to keep residents engaged and active.
- 6How does the team handle communication with families, and what is the best way for us to reach a nurse directly if we have a question about care?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team has been great and it's such a peace of mind knowing when he goes home he'll be safe.”
“My uncle came to this facility on June 8 for temporary care... He was drenched, soaking wet covered in urine in his gastric tube leaking had completely soiled the bed. His call light was placed and clipped to the end of his bed by his feet.”
“I’ve been with them for over three years now with my mom and I had to bring her home because there was no other choice if I wanted her to get taken care of again love them but they need help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 10 complaints against this facility triggering federal inspections, revealing recurring problems with resident rights violations, medication management, and treatment quality. The facility has faced repeated issues with improper discharges, medication errors, pain management failures, and infection control across multiple surveys. While all deficiencies show correction dates, the pattern of complaint-driven investigations and recurring medication safety problems warrant careful consideration during your visit.
Dec 8, 2025Routine9
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Oct 21, 2024Routine7
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Oct 21, 2024Complaint2
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jul 25, 2023Routine16
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
May 24, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 26, 2023Complaint5
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Arlington Place Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 59 of 120
Ownership & Management
Owners
Witham Memorial Hospital
Owner · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Davis, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit arlingtonplacehc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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