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Nursing HomeMedicaid

Arlington Place Health Campus

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

1635 N Arlington Ave, Eastside · Indianapolis, IN 4621884 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 98 Google reviews

Arlington Place Health Campus Nursing Home in Indianapolis, IN — Street View
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What this means for your family

While the facility is physically beautiful and offers excellent rehabilitation therapy, the recurring reports of neglect and slow response times are significant red flags. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care, especially during evening and weekend hours.

Google Reviews

Google Reviews

98 reviews on Google
Arlington Place Health Campus receives highly polarized feedback, with many families praising the facility's physical beauty, cleanliness, and the effectiveness of its rehabilitation therapy team. Conversely, a significant number of reviewers report serious concerns regarding chronic understaffing, neglectful care, and unprofessional or rude behavior from nursing staff, particularly during evening and weekend shifts.

Quality Themes

Tap a score for details
Food5.0Staff3.0Clean8.0Activities8.0Meds2.0MemoryN/AComms3.0Value4.0

Strengths

  • Clean, well-maintained facility
  • Effective physical and occupational therapy
  • Welcoming and informative admissions team
  • Appealing amenities and community events

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
  • Unprofessional, rude, or dismissive nursing staff (mentioned by 9 reviewers)
  • Poor hygiene and neglect of basic resident needs (mentioned by 7 reviewers)
  • Inconsistent communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Poor food quality and late meal service (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'19(14)'21(4)'23(8)'25(20)'26(6)

Distribution · 99 analyzed

5
59
4
7
3
5
2
5
1
23

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard great things about how clean and well-maintained the campus is; could you show us around the common areas and some of the amenities available to residents?
  • 2Since we want to ensure my loved one's medical needs are always met, how do you manage medication administration and what is your process for handling medical emergencies after hours?
  • 3How do you ensure that nursing staff are able to respond promptly to call lights, especially during busy shifts or overnight?
  • 4What is the current plan for maintaining consistent staffing levels to ensure every resident receives attentive, personalized care?
  • 5We'd love to hear more about the community events and social activities you host to keep residents engaged and active.
  • 6How does the team handle communication with families, and what is the best way for us to reach a nurse directly if we have a question about care?

Personalized based on this facility's data


Key Review Excerpts

The therapy team has been great and it's such a peace of mind knowing when he goes home he'll be safe.

Rehab patient's family · 2024★★★★★

My uncle came to this facility on June 8 for temporary care... He was drenched, soaking wet covered in urine in his gastric tube leaking had completely soiled the bed. His call light was placed and clipped to the end of his bed by his feet.

Long-term resident's family · 2025☆☆☆☆

I’ve been with them for over three years now with my mom and I had to bring her home because there was no other choice if I wanted her to get taken care of again love them but they need help.

Long-term resident's family · 2023☆☆☆☆
Source: 98 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
70%
Registered nurses for medical care
Total Nursing
3.84hrs
94%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
12.1%
IN
24.8%
Marion
22.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
19.5%
IN
23.5%
Marion
20.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.3%
Worse than Avg
Here
29.3%
US
19.4%
IN
23.8%
Marion
19.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
14.4%
IN
11.4%
Marion
9.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility87.2%
Worse than Avg
Here
87.2%
US
95.5%
IN
95.4%
Marion
93.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
15.4%
IN
13.6%
Marion
11.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.2%
Worse than Avg
Here
71.2%
US
79.7%
IN
79.0%
Marion
76.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.1%
Better than Avg
Here
89.1%
US
81.8%
IN
81.5%
Marion
81.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
IN
1.3%
Marion
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (7.6)
9 complaint-triggered

Families have filed 10 complaints against this facility triggering federal inspections, revealing recurring problems with resident rights violations, medication management, and treatment quality. The facility has faced repeated issues with improper discharges, medication errors, pain management failures, and infection control across multiple surveys. While all deficiencies show correction dates, the pattern of complaint-driven investigations and recurring medication safety problems warrant careful consideration during your visit.

Dec 8, 2025Routine
9
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Oct 21, 2024Routine
7
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0927Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Oct 21, 2024Complaint
2
0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Jul 25, 2023Routine
16
0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

May 24, 2023Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 26, 2023Complaint
5
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arlington Place Health Campus

Organization Type

for profit

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 59 of 120

Ownership & Management

Owners

Witham Memorial Hospital

Owner · Organization

100%

Barney, Leigh

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Davis, David

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Bayston, BrettOfficer / DirectorBrand, JohnOfficer / DirectorCastetter, AndreaOfficer / DirectorHawkins, ClaudeOfficer / DirectorHornbecker, MichaelOfficer / Director
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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