Rosewalk Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 66 Google reviews
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What this means for your family
Rosewalk Village appears to have a strong rehabilitation program with dedicated therapy staff, making it a potential option for short-term recovery. However, the facility has a history of significant concerns regarding call-light response times and communication. We strongly recommend that families conduct an in-person visit, specifically asking about current staffing ratios on weekends and the process for escalating medical concerns.
Google Reviews
Google Reviews
66 reviews on Google“Rosewalk Village receives highly polarized feedback, with some families praising the facility for its attentive rehab staff and clean environment, while others report severe neglect and communication failures. Recurring complaints highlight significant issues with call-light response times, understaffing, and poor coordination of medical care. Families considering this facility should be aware of the stark contrast between positive experiences in rehabilitation and critical reports regarding long-term care and basic patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and speech therapy programs
- Attentive and compassionate individual staff members
- Clean and well-maintained facility environment
- Responsive social services and administrative leadership
Concerns
- Excessive wait times for call lights and basic assistance (mentioned by 8 reviewers)
- Understaffing, particularly during night shifts (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inconsistent medication management and medical oversight (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and speech therapy programs; could you tell us more about how those are integrated into a resident's weekly routine?
- 2How do you ensure that residents receive timely assistance with call lights and basic needs, especially during the overnight hours?
- 3What specific protocols are in place to ensure medication management is consistent and error-free for every resident?
- 4Could you describe the dining experience here, specifically regarding how much input residents have in their daily meal options?
- 5If a medical emergency were to occur during the night, what is the immediate process for notifying the family and providing care?
- 6We noticed the administrative team is very responsive to feedback; how does the leadership team typically communicate important facility updates to families?
Personalized based on this facility's data
Key Review Excerpts
“The staff's remarkable expertise and compassion were consistently evident, as they provided me with unwavering support and encouragement during my time of need.”
“The therapy team is phenomenal and treat me like family. I will always come back”
“My grandma was in Rosewalk for almost 3 weeks. Had she been in there a few more days, she would have died... they failed to give her baths, causing her to get a severe infection that put her in the ER with a 103 temperature.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies, including a serious accident hazard issue that caused harm to residents. The facility shows recurring problems with daily care assistance, safety hazards, and medication management across multiple surveys from 2022 to 2025. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests ongoing challenges with consistent quality care.
Mar 6, 2026Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nov 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 13, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 13, 2025Complaint4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Feb 13, 2024Routine18
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Meet other general requirements.
Ownership & Operations
Who Operates This Facility
Rosewalk Village
government
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 89 of 91
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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