Craneville Rehabilitation and Skilled Care Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
Craneville is highly regarded for its rehabilitation therapy and warm, professional staff, making it a strong candidate for short-term recovery. However, families should be aware of potential communication gaps during night hours and should proactively discuss safety protocols and incident reporting procedures with the administration.
Google Reviews
Google Reviews
33 reviews on Google“Craneville Rehabilitation and Skilled Care Center receives high praise for its compassionate nursing staff, effective rehabilitation programs, and supportive administrative team. While many families report exemplary care and a welcoming environment, there are isolated but serious concerns regarding communication during off-hours and a specific report of an unreported patient fall.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Highly effective physical therapy and rehab services
- Supportive and communicative social services team
- Clean and well-maintained facility
Concerns
- Lack of staff availability or information for family inquiries during night hours (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the facility has a 3-star CMS staffing rating, how do you ensure consistent coverage and support for residents during the evening and overnight hours?
- 2I noticed some families have mentioned difficulty reaching staff for updates at night; what is the best protocol for us to follow if we have an urgent question outside of business hours?
- 3With your strong reputation for physical therapy and rehab, how do you tailor those programs to help residents maintain their independence on a daily basis?
- 4I appreciate that the facility actively engages with feedback online; how does that culture of communication translate to how you keep families informed about their loved one's care plan?
- 5Could you walk me through the daily activity schedule and how you encourage residents to participate and socialize with one another?
- 6How does your nursing team coordinate with local hospitals or emergency services if a resident experiences a sudden change in health status?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, CNA’s, rehab department, Denise made this transition easy as pie. She even greeted my mom when she arrived with flowers in hand.”
“The staff was amazing, (Mom sure did keep them on their toes) but not one staff member ever showed us nothing but professional care!”
“This place has treated treated my grandmother so poorly that it’s disgusting. This facility should be ashamed of themselves.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Craneville Rehabilitation has 25 deficiencies across 3 surveys with no complaint-triggered issues, indicating problems identified through routine inspections rather than family reports. The most recurring concerns involve fire safety exits, infection control, and daily care assistance. While all past deficiencies show correction dates, some fire safety issues have persisted across multiple surveys, and recent 2025 findings suggest ongoing challenges with resident care and facility safety standards.
Apr 7, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 1, 2025Routine3
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 18, 2024Routine13
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 19, 2022Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Craneville Rehabilitation and Skilled Care Center
for profit
Chain Affiliation
Banecare Management
8 facilities nationwide
Chain avg rating: 4.1/5 · Rank 5 of 8
Ownership & Management
Owners
Morris Health Management LLC
Owner · Organization
Morris, Kevin
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit banecare.com
Medicare data downloads
Original nursing home datasets
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