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Nursing Home

Berkshire Place

Strong Medicare quality ratings; families often praise professional and responsive rehab therapy team. Still worth an in-person visit.

290 South Street, Pittsfield, MA 0120154 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 14 Google reviews

5
4
3
2
1
Berkshire Place Nursing Home in Pittsfield, MA — Street View
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What this means for your family

Berkshire Place appears to be a capable facility for short-term rehab, but it carries significant risks for long-term care residents. If you are considering this facility, you must conduct an unannounced visit to observe the actual level of daily hygiene care and ask management specifically how they address staffing shortages on weekends.

Google Reviews

Google Reviews

14 reviews on Google
Berkshire Place presents a stark contrast between its rehab services and long-term care units. While short-term rehab patients frequently praise the professional therapy teams and attentive nursing, long-term care families report severe neglect, including unaddressed hygiene needs and the development of preventable bedsores.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Professional and responsive rehab therapy team
  • Clean, private room accommodations
  • Attentive nursing care for short-term rehab stays

Concerns

  • Chronic understaffing leading to neglect of basic hygiene (mentioned by 3 reviewers)
  • Poor communication and unprofessionalism from management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'18(1)5.05.0'20(3)1.72.0'23(4)5.01.0'25(3)5.0'26(2)

Distribution · 19 analyzed

5
10
4
0
3
0
2
2
1
7

How They Respond to Reviews

36%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1With 54 residents, how does your team ensure that each individual receives consistent, personalized attention for daily hygiene and comfort needs?
  • 2I noticed some feedback regarding communication challenges; what is your standard process for keeping families updated on their loved one's care and any changes in their health status?
  • 3Given the high marks for your rehab therapy team, how do you integrate that same level of professional focus into the long-term nursing care provided here?
  • 4I see that management has responded to some online feedback; how do you use family input to improve the daily experience for residents?
  • 5Could you walk me through how your staff is structured to maintain consistent care levels throughout the evening and weekend shifts?
  • 6What does a typical social or activity schedule look like for residents to ensure they stay engaged and connected with the community?

Personalized based on this facility's data


Key Review Excerpts

My husband had wonderful care while undergoing rehab at BerkshirePlace. As a former RN I can say without hesitation that the nursing care was attentive, caring and consistently supported his needs.

Rehab patient's spouse · 2023★★★★★

This place is the worse place to place your loved ones don't let the private rooms fool you the care there is absolutely horrible my client resided at BP for almost 8months she was never changed she ended up with Bedsores that eventually took her life

Long-term resident's advocate · 2022☆☆☆☆

Recently my dad, Frank, spent 4 weeks in the rehab unit at Berkshire Place. He was treated with kindness and respect during his entire stay. We were kept informed every step of the way during his rehab.

Rehab patient's family · 2020★★★★★
Source: 14 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.70hrs
94%
Registered nurses for medical care
Total Nursing
4.90hrs
OK
All nurses + aides combined
Staff Turnover
65%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MA
13.7%
Berkshire
18.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.6%
Better than Avg
Here
14.6%
US
15.5%
MA
21.3%
Berkshire
25.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility85.0%
Worse than Avg
Here
85.0%
US
95.5%
MA
94.8%
Berkshire
93.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.2%
Better than Avg
Here
12.2%
US
19.5%
MA
19.4%
Berkshire
22.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility89.1%
Worse than Avg
Here
89.1%
US
93.4%
MA
92.4%
Berkshire
97.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.9%
Worse than Avg
Here
23.9%
US
19.4%
MA
21.4%
Berkshire
22.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility69.1%
Worse than Avg
Here
69.1%
US
81.8%
MA
77.6%
Berkshire
83.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.0%
Mixed vs Avgs
Here
78.0%
US
79.8%
MA
77.7%
Berkshire
84.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
MA
1.3%
Berkshire
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
1penalties
Well below state avg (8.9)
4 complaint-triggered
$8,648 in fines

Berkshire Place has significant concerns including family complaints that triggered federal investigations regarding care planning and resident communication. The facility shows recurring problems with resident assessment and care planning, medication management, and emergency preparedness across multiple surveys from 2022-2024. While all deficiencies were reportedly corrected, the pattern of repeated issues in core care areas suggests ongoing operational challenges that families should investigate during visits.

Feb 12, 2026Routine
2
0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Oct 28, 2024Routine
6
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Aug 17, 2023Routine
4
0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Aug 17, 2023Complaint
4
0580Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 6, 2023Routine
3
0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Federal Penalties

Fine

Aug 17, 2023

$8,648

Ownership & Operations

Who Operates This Facility

Owner / Operator

Berkshire Place

Organization Type

nonprofit

Ownership & Management

Owners

Berkshire Retirement Home INC

Owner · Organization

100%

Key personnel

Forfa, EdwardW-2 Managing EmployeeForfa, EdwardOfficer / DirectorFurlano, NelsonOfficer / DirectorGilligan, MarkOfficer / DirectorGuyette, ShelleyOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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