Mt Greylock Extended Care Facility
Strong Medicare quality ratings; families often praise compassionate, hands-on nursing staff. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While many families report positive experiences with the rehab team and general facility environment, recent reports of medical oversight issues and a failure to accommodate communication needs are concerning. We strongly advise you to ask management specifically about their protocols for managing complex medical conditions and how they ensure inclusive care for residents with sensory disabilities.
Google Reviews
Google Reviews
15 reviews on Google“Mt. Greylock Extended Care Facility receives polarized feedback, with many families praising the compassionate, hands-on care provided by individual staff members during rehab and long-term stays. However, critical concerns have been raised regarding medical oversight, specifically regarding the management of medication and chronic conditions, as well as significant failures in accommodating residents with specific communication needs like deafness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, hands-on nursing staff
- Effective rehabilitation and therapy services
- Welcoming and clean environment
- Supportive transition from hospital to long-term care
Concerns
- Inadequate medical oversight and medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, how does your team ensure that residents receive consistent, hands-on attention throughout the day and night?
- 2I noticed some families have expressed concerns regarding medication management; could you walk me through your specific process for tracking and administering medications to ensure accuracy?
- 3With the facility's strong reputation for rehabilitation services, how do your therapists coordinate with the nursing staff to ensure a smooth transition for residents moving from hospital care?
- 4How does your leadership team approach communication with families, and what is the best way for us to stay updated on our loved one's daily health status?
- 5Since you have a 5-star rating for health inspections, what specific protocols do you have in place to maintain that standard of care during medical emergencies?
- 6What kind of daily social or recreational activities are currently being offered to help residents feel engaged and connected within the community?
Personalized based on this facility's data
Key Review Excerpts
“He took the time to shave and clean up my stepdad George. He also cleaned up his room and organized things.”
“My father, who had moderate dementia and was in late/end stage heart failure, went to Mt. Greylock at the end of last year, 2022, for rehab following a hospitalization. The staff was so wonderful and skilled and seemed to appreciate”
“There were no arrangements to provide interpreters. Most of her caregivers were not even aware that she was deaf. They came in and talked to her with face masks on, making it totally impossible for my daughter to know what they were saying”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mt Greylock Extended Care Facility shows a pattern of recurring fire safety and infection control issues across three surveys, with fire safety systems requiring repeated corrections in 2022 and 2024. The facility has also had deficiencies in medication management, resident assessment, and quality of care, though all violations have been corrected by the provider with dates provided for resolution.
Jun 10, 2025Routine2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Apr 5, 2024Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Oct 4, 2022Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Mt Greylock Extended Care Facility
nonprofit
Chain Affiliation
Integritus Healthcare
15 facilities nationwide
Chain avg rating: 2.7/5 · Rank 1 of 15 (Best)
Ownership & Management
Owners
Integritus Healthcare INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit integritushealthcare.org
Medicare data downloads
Original nursing home datasets
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